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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 16 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers praise the 17.3" laptop's large screen, citing its positive impact on viewing pictures and videos. They also highlight the product's ease of use and straightforward setup process. The large screen size is a frequently mentioned positive aspect. No significant negative feedback was reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this HP Laptop. My 7 year old previous HP Laptop was beginning to show its age. It was time for a new one. This is perfect for me. Love the speed, beautiful screen and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Laptop ever. Big enough screen and great pictures viewed, enough memory to download things, and great ratings on this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer great loading speed and very good picture

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. I love the big screen. Very slim and lightweight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for me

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an HP fan from way back when they were Compaq. Superfast. Reliable. Meets my needs. I'm just a normal user.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with HP Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the Laptop, but I am not happy with Windows 11. I wish I could have kept Windows 10 on my new laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Good Buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer for the money. Fully loaded with plenty of speed and power.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Product sold is not the one pictured or described.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine sold is not the same one pictured. The color on the website suggests copper tints, while the actual machine is silver with hints of yellow. The picture and an answer from HP indicates there is an SD card slot. There is not. There are no privacy shutters for the camera, not even digital, so tape is required to give privacy. Battery is supposed to last 8 hours, mine lasts about 3-4. This is my first new computer in years and I was so excited by the web description, but sadly the actual product sold is not the one described and pictured. I checked with customer service and the machine I received is correct but not what was described.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast speed. Great pictures. Excellent I would recommend this laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer at a Great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP 17.3" laptop was very easy to configure and has worked perfectly for my use. The price from Best Buy was lower than both internet stores and the local big box stores.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    kelly koehler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome computer!! thinking about purchasing a 2nd one for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A gift to myself.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting use to using it. I wish it had a cd/dvd drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Works great. Easy to install everything

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So sad to say that I was so disappointed that this laptop wouldn’t connect and I restarted it at least 30 times before giving up and returning it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    If going sale item make share it same color as pic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item look nothing photo in color . They sent me two of them and they didn't match photo. But wife needed a laptop..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Buys best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good job from answering a thousand of my questions to putting the laptop, mouse and protector in my hands. You folks do great work....thank you!!

    I would recommend this to a friend
  • Customer reviews from hp.com

    User rating, 4.3 out of 5 stars with 1508 reviews on hp.com.

    See all hp.com reviews
    hp.com
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