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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2406 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers praise the 64XL High-Yield Ink Cartridge for its excellent ink quality and ease of use, frequently citing the simple installation process. Many also appreciate the product's price. However, some customers reported compatibility issues with certain printers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,406 reviews
  • Pros mentioned:
    Ink quality

    Rated 4 out of 5 stars

    Happy Printing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer cartridge was delivered promptly to my door (2-day delivery). Opened the packaging, removed the protective strip and started the alignment with the printer software. These XL cartridges last longer but cost more so I left the old color cartridge in the printer and set it to print with Black Ink Only and Grayscale in the Preferences with a Max DPI for nice crispy prints that won't break the bank. I would give it 5 stars except I'm hoping the missing star will prompt HP to bring down the pricing and make them more attractive to loyal customers. Other than that it's just Happy Printing!

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    the best

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it so much it’s the best ink. we need it to be free

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 4 out of 5 stars

    Confusing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Only complaint I have with this is I seem to have to buy so many. I don’t feel like I am printing that much but I am constantly having to replace the ink??? I don’t know if it’s the printer or the ink causing this. The ink is really expensive to have to buy all the time. The photo at the bottom shows it has great print quality.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    As expected.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always satisfied with this ink. Tried off-brand and always go back to genuine HP. A+

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Good cartridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black ink cartridge is more suitable and durable, and the color is average.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ink for HP ENVY 7858

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    exactly what we needed for our printer. So glad it was available for quick pick up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Purch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep helped find the ink zi needed &!helped fill out an order form and received the 2nd one in 2-Days tome

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Ink Cartridges at a Great Price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Ink cartridges for the price! Will buy again from BestBuy. Thank You for a great product at a great price!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Ink cartridge not recognized.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The brand new HP printer I purchased along with this ink cartridge does not recognize this ink cartridge when I install into the printer. I’ts now too late to return, so I’m out the cost of this ink cartridge. Very frustrated. YES, this is the correct cartridge for the printer. The message on the printer says to remove and reinstall the cartridge. I have done this more times that I can count. Without this cartridge the printer is not usable.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am very sorry that your black cartridge did not work. I can understand if you are irritated by that, but I might be able to help.

      That error message can mean that the contacts are dirty, which could be something as simple as a fingerprint or there might be some damage to the contacts.

      Carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with some kind of lint-free material to see if that helps the connection and lets the printer recognize the cartridge.

      Mary Chris
      HP Care
      hp.com/support HP

  • Rated 2 out of 5 stars

    HP Envy Inspire Printer Is a Huge Disappointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy the XL cartridges which are supposed to last longer. I only buy black and don't print in color. I can't even print 200 pages with one $50 cartridge. This printer is the worst I've ever used. Way too expensive. The salesperson sold me a dud.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there Louise,

      I would like to apologize for the results. I understand why you think these cartridges are expensive. Individual salespersons can't predict if a cartridge is going to work. Still, that information doesn't make your situation any less frustrating. Try gently shaking the cartridge over a towel. There might be some ink left in there.

      Amanda
      HP Care
      www.hp.com/support/ HP

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Didn't work .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ink didn't work for my hp printer. So disappointing.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Carlos,

      Here at HP, we want to help you. With just a few details, it takes time to determine the root of the problem. If you can provide as much detail as plausible, use www.support.hp.com/us-en/contact-hp/ for more information. Please take a moment to assess what solutions you have already tried. I'm very sorry for your experience. Hopefully, your next HP experience will be outstanding.

      Amanda
      HP Care
      www.hp.com/support/ HP

  • Rated 1 out of 5 stars

    Bad ink cartridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m getting a remove and reinstall the indicated cartridge multiple times! Nothing is working.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Dova,

      I was unhappy to find you are having this problem. I understand if you are upset by this.

      It must be defective. You can return it or exchange it either to the store or by mail.

      According to the Best Buy website: "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289)."

      Mary
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Ease of use, Ink quality, Price

    Rated 5 out of 5 stars

    Printer Ink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install. Great economic value for long lasting results.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality, Price

    Rated 5 out of 5 stars

    HP-64XL Ink Cartridges great buy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XL ink cartridges last much longer than the regular. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality

    Rated 5 out of 5 stars

    QUALITY PRINTING

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to insert the cartridge into the printer. Good quality printing

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    XL hp Cartridges is definitely "High Yield".

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I accidentally came across the "XL" versions of my 64 BLACK and COLOR HP Cartridges when looking to order replacements for both for my hp printer. The price was very reasonable and since I do a lot of printing of.information on my computer, I was very happy to find these which last longer in every possible way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP toner a "great buy" at Best Buy-Dover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP 64XL toner I always purchase is the "official" toner for my HP Printer....but in Best Buy it has recently been LESS EXPENSIVE than another store I checked....[maybe that's why it was "out of stock" when I checked 4-10-25, but I anticipate it will be back soon or else I can order it at Best Buy.] And the staff at Dover Best Buy is sooo nice!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality, Price

    Rated 4 out of 5 stars

    HP -64 XL High Yield Ink Cartridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, they hold a lot of ink, are easy to put in and like virtually everything HP makes, a really good product. But they are awfully expensive for how much ink you get.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality, Price

    Rated 5 out of 5 stars

    Blkxl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. The cartridge is easy to remove and replace and the xl size is worth it. It lasts well and prints great images

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality

    Rated 5 out of 5 stars

    Good ink

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it claims Good ink Dark Easy to install

    I would recommend this to a friend
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