Customers appreciate the ENVY x360 2-in-1 laptop for its lightweight design, fast performance, and touchscreen capabilities. They find it to be a great value for its price and are pleased with its overall performance for daily tasks. However, some customers have expressed concerns about the battery life, limited RAM, occasional defective models, fingerprint scanner sensitivity, and speaker placement.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 672 reviews
Rated 4 out of 5 stars
Very nice, but made a difference choice...
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I thought it might be useful to compare this HP to another similar 2-in-1 that people may also be considering, the Lenovo Yoga 6. I purchased both laptops on sale and paid $674.99 for the HP ENVY x360 2-in-1 as an open box in excellent condition, and $539.99 for the Lenovo Yoga 6. Both come with current-gen processors and integrated graphics, and both come with 8GB RAM. The HP does have a larger SSD, though at 512GB vs 256 for the Yoga 6.
The HP x360 is quite a nice little laptop. Compared to the Yoga 6, it’s a little thinner, a little lighter and has an overall slightly smaller footprint. It’s made of metal, its screen is brighter, its audio is better (despite downward-firing speakers), and I like that its keyboard has media controls and buttons to kill the webcam and mike. I also like that it has a micro-USB slot, and Thunderbolt 4. The Yoga six has none of these things.
But ultimately, I returned the HP in favor of the Lenovo Yoga 6. The main reason was performance.
While the HP x360 uses a 4-core, 8-thread 11th-gen Intel i7 w/the new Xe integrated graphics, the Yoga 6 uses the excellent AMD Ryzen 4650U Pro, a 6-core, 12-thread processor that is simply faster than Intel’s offering overall. And while Intel has been touting their new Xe graphics as going head-to-head with the NVidia MX350, the truth is that in real-world applications, and at lower TDPs than Intel’s 28W reference laptop design, that’s just not true in my testing. Perhaps in time better drivers from Intel will close the gap, but it’s certainly not the case now. In fact, in actual use, the Xe graphics couldn’t even keep up with the Radeon Vega 6 graphics in the Yoga 6. I ran a few benchmarks on these and will show just a couple of results here (see photos).
In the photo of the two laptops side by side, you can see the results of a graphics benchmark test using the game Dirt Rally on battery power (since I like to game on the go with small laptops like these, I test on battery as well as plugged in. Settings were identical for each – 1600x900, medium preset, identical options, both laptops set to their performance modes, etc. You can see that the Yoga 6 had an avg of 67.42 FPS with its Radeon Vega 6 graphics, vs 43.88 for the HP x360 with its intel Xe graphics (a 35% difference). Min and max frames were also much higher with the Yoga 6, and you can see from the test summary that over the course of the benchmarking, the HP Envy dropped thousands of frames compared to the Yoga 6. Every gaming benchmark I tested showed the Yoga 6 to consistently beat the HP ENVY x360 in frame rates.
The other two photos show results from Novabench on battery. Novabench is a quick and light benchmarking program, and I use it only to get a performance snapshot before doing more in-depth testing. While the HP Envy scored 2057 overall, the Yoga 6 scored 2405 overall, and had higher sub scores for CPU, and Disk. Interestingly, although the Envy did score slightly higher on the GPU and RAM sub scores, this did *not* translate into a real-world performance issue in use. The Yoga 6 was just a little bit faster in daily use, and significantly faster in games. It was also significantly faster to boot up – 6 seconds compared to about 12 seconds.
Again, the HP ENVY is a nice little laptop, and some people will have no issue paying more for the slightly smaller metal build, thunderbolt, brighter screen, etc. I don’t think it’s unreasonably priced (especially at the sale price) at all and would recommend it for those who understand what it can do, and what it can't. For my needs, however, I ultimately chose the Yoga 6.
Finally, I thought I might try to answer a couple questions I saw that were asked and answered incorrectly here in Best Buy’s Questions. The HP x360 does NOT have Optane memory, CPU-Z reports that the RAM *is* in dual channel mode, and the key to turn the privacy screen off and on is F1, not F2. RAM is soldered, but the SSD is replaceable.
I hope people find this information useful/helpful.
I would recommend this to a friend
Pros mentioned:
Touchscreen
Rated 4 out of 5 stars
Nice features and robust support
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great on 3rd year. I love the touch screen feature and the 360 hinge. Wish there was a cover or here disabling way for the keyboard when in 360 mode. Overall as an engineer student it has supported various programming and game creation software
I would recommend this to a friend
Pros mentioned:
Performance, Price
Rated 5 out of 5 stars
Perfect size, performance, and price.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great laptop. Perfect mix of size, performance, and price. Under 3 pounds and handles routine tasks at roughly the same speed as my i7 / 16gb / 1 TB / GeForce 1070 desktop. Only weakness is the screen which is 1920x1080 and has a narrow vertical viewing angle. But for $999 (or the $749 Black Friday price), it's a great product. Did have an issue with the display flickering and distorting (see photo) when using Chrome that I was able to solve by rebuilding the Windows profile after installing Chrome.
I would recommend this to a friend
Cons mentioned:
Ram
Rated 5 out of 5 stars
The Trifecta. Powerful, Fast, and Good Looking.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is loaded with so many wonderful features. For me, it's the perfect size and the build quality is more than adequate. Set-up was a breeze and I was able to hit the ground running in no time. I have had zero issues with noise or heating up. I am pleased with the full size keyboard and I have always liked HP's touchpads.
I downloaded this little program from userbenchmark.com that allows you to run a series of tests to see how your exact system performs and how it compares to other systems. Overall, I was very pleased with the results and the system performed as well as advertised. I would recommend to everyone to download that program and see how your system performs. My favorite thing about this laptop is the screen. Wow is the best word that I can use to describe it. It is fantastic. I did not expect it to be this good. I owned a Dell 13.3" with a 4K screen just before I bought this laptop. I also compared this screen, side by side, to a 4K screen on a HP Spectre. This screen simply just flat our looked better to me. I learned that I will never pay the $300 or whatever it is for a upcharge to a 4K screen when this 1920 x 1080 screen is available with BrightView and 1000 nits. Say 1000 nits out loud, that's incredibly impressive and I had not even heard of that being available on any laptop.
Now, to the "complaint" department. Keep in mind I knew these things beforehand and I still purchased this laptop and I am very glad that I did. Also, getting this for $750 allowed me to overlook some of the things I would have rather had. I am not sure that I would have paid $1000 for it. My issue with the system is the lack of the ability to upgrade the RAM. I understand that for most people, 8GB of RAM is enough. This system is equipped with a superfast, high tech 11th gen CPU with all the latest bells and whistles and built on the Evo platform that advertises speed and efficiency. With the restriction of only 8 GB of RAM, it doesn't really allow the end user to fully utilize this laptop to its full potential. It's almost like buying a Corvette with a V6 engine. To me, it's a shame to solder the RAM on this model and feels a little petty of HP to do that. Lenovo is famous for that garbage and that's why I will never purchase one of their products. I really appreciate and like the fact that the HP team members take time to jump in and answer some of the questions that potential customers have about a product. A couple of weeks ago, a HP team member answered a question about Intel Optane Memory and said this laptop does have it. This laptop does not have that feature. It would have been awesome to have it. I don't understand how they could have gotten an important feature like that wrong. The Hello Windows with the fingerprint works great. Just "program" more than one finger. I really really liked the Windows Hello with the facial recognition. It cracked me up every time I used it and I really wished this had the IR camera so facial recognition was possible.
One thing I really like about Best Buy and it really keeps my business is their customer friendly no hassle return policy. I give Best Buy 5 stars for that! I mention this because this is my 3rd laptop in 6 weeks trying to find what laptop suits me the best. I can tell you this is my last laptop till I wear it out or decide to upgrade. I simply love it and I am glad I bought it, especially for $750!
Even with having a few things that I would have liked to see different, I still gave it 5 stars. You have to take the good with the bad and this laptop is an absolute tremendous value.
I would recommend this to a friend
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Macbook-User-Approved
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was a macbook pro user for the last 10 years and was hesitant to switch to PC but took a chance to save a lot of money. I love this laptop! The low-profile keyboard feels similar to my MacBook pro; I love that it is aluminum and backlit. The smart features are awesome; I like the convenience of the fingerprint reader and built-in Alexa. I also like the camera shutter, mic mute, and privacy screen buttons right on the keyboard's toolbar. The speakers have great sound. The only reasons I gave this 4 and not 5 stars is because you can't tap the screen to wake it when propped in tablet mode without folding it back to laptop mode first. Also, I don't think I get quite the advertised battery life. With frequent use, it lasts about 6 hours. Overall, I'm happy with it. I also like Windows 10 more than expected and don't miss my Macbook.
I would recommend this to a friend
Rated 5 out of 5 stars
Best HP laptop
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The best laptop ever I have , it’s very fast for using and screen it’s too high quality for reviews videos and games , and has a good battery life
I would recommend this to a friend
Rated 3 out of 5 stars
Decent Computer. Still need to find the Gem on it
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Design-wise, the envy x360 is nice.
It’s been almost a month I bought it and I use is rarely use it as a tablet. The screen is glossy and has bright color. My fingerprints stay easily on the screen, particularly when lift the laptop lid up. HP should have accommodated a small grip. When I want to clean it, I forget sometimes that it is a touchscreen… so do not do any important transaction when you do :-)
13' is a very convenient size, perfect for my purse.
The buttons of the keyboard are large but interestingly I type with many key errors (compared to my work laptop). I would need to adjust to this 13' keyboard that is seems narrower but it is the same surface then my work laptop.
I think it is a good computer to do basic stuff (streaming, Internet browsing, work on documents).
Neutral:
• Built-in Alexa: it is nice to have but I don’t use it much. The music stops when the laptop goes on sleep mode.
• Battery life: I haven’t traveled with it yet to efficiently judge the battery.
Nice features:
• Unlocking the computer screen with fingerprint. My iphone SE touch ID sensor seems much more effective. I don’t have to try to many times.
Things that need improvement (In my opinion):
• Having a grip to lift more easily the lid.
• Fingerprints on screen.
• Touchpad: it is not sensitive enough when scrolling up and down but when I want to select document, it is too sensitive and make me delete documents inadvertently.
• Webcam: I use the webcam kill button but when I tried to have a video call with a friend, I could not make the webcam work. I ended up using my phone.
• Bang Olufen speaker: sometimes the volume goes up and down because one of the two speaker stop working. I tried it today and it works fine, very random!
I would recommend this to a friend
Pros mentioned:
Fast
Rated 5 out of 5 stars
HP Envy light gold
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really like this laptop. I’m glad it came in a different color besides black/silver. Fast, light & small enough to travel with. It’s a little on the expensive side but it’s worth it if you plan on keeping for awhile
I would recommend this to a friend
Pros mentioned:
Touchscreen
Rated 5 out of 5 stars
Love this
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this laptop. It is light and efficient. Everything is easy and the touchscreen works great.
I would recommend this to a friend
Pros mentioned:
Lightweight
Rated 5 out of 5 stars
Mighty Tiny travel buddy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I can do all the work I usually do in a larger laptop
on this, with ease. It's small but mighty, sleek and
light enough for the capacity it can handle,
Worth it!
I would recommend this to a friend
Rated 5 out of 5 stars
Awesome computer!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this little computer! It's so light and yet very powerful processor, it's perfect for college courses or just internet browsing. The screen has a slight darkness to it when viewed slightly off center but that may be due to the privacy setting the computer has built in. Great battery life, I've been able to use this computer to write essays or research for 6+ hours without having to dim the screen or charge it. Overall I love this computer and would definitely recommend if you're looking for a stylish, high end but compact computer.
I would recommend this to a friend
Cons mentioned:
Ram
Rated 5 out of 5 stars
Small powerhouse
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Alright ladies and gents I had recently acquired a new HP laptop and I wanted to take the time to write a review for it. I'll get right down to business. Let us start off with my initial thoughts.
For anyone who has been keeping an eye on the competition with team blue & team red we know what has been happening as of late so there isn't a need to fan those flames. With one of HP latest releases this Envy is solid all around and I'll explain in detail as we delver further into the review. Upon opening the box you don't get a fancy experience or anything like that but that is alright because it is the product itself that has to impress me not the box. The fact that HP decided to create a different colored laptop I can certainly appreciate that it is certainly a nice shade of gold but nothing flashy because it still has that metal looking finish to it. It is nice to see HP offer something other than the default gunmetal grey/silver.
:::Build Quality:::
The new Envy 13 has a nice bit of heft to it and feels solid in the hand. When you first open the laptop the hinge feels sturdy and solid and there is no wobble or creaking noises. That is a plus because this isn't a poorly built product. I do not know if the correct term is all in one but the hinge rotates fully so it can be used in tent or tablet mode for drawing or taking notes.
The keyboard is nice and has a good amount of spacing and the keys feel solid and has plenty of travel. the keys do not stick, they are not mushy or anything horrible like the new Mac keyboards. It feels good and has a normal springy feel nothing too crazy. The backlighting is adjustable and gets plenty bright so that you can actually see in a dark room, and the opposite can be said as well with the keys can be dimmed to a comfortable level and also to conserve battery life as well so there is a nice balance. I was pleasantly surprised with the webcam and I do not mean the actual webcam because it is a decent webcam and will get the job done. The webcam privacy cover has its own dedicated button to toggle the cover so that you have privacy which is essential in this day and age.
The screen is bright it isn't as bright as the premium televisions on the market but it will get bright enough to meet your needs, the viewing angles are great and If I am not mistaken this is an IPS display. The screen is also touchscreen and supports pen input as well. I tested my Envy with an existing HP stylus I had laying around from a previous HP laptop I own. I am not sure why my other laptop has a problem with One Note but thankfully that is not the case here I suspect perhaps a driver issue of some sort. The stylus experience is what you would expect from a device like this and is pleasant to use and will be helpful to students or artists or whomever has a use for a device like this. It is comparable to using a surface device after it is running on Windows OS.
:::Specifications::
Alright so we have touched on the aesthetics and build quality of the device let us touch on the specifications briefly. I will not go and repeat verbatim what the specs are because they are clearly listed on the page.
I love the direction that PC manufacturers are headed in where we are getting SSD as the norm and this Envy has a respectable 512GB of storage. I am impressed with that because you can do quite a bit with that amount of storage and of course you can use the SD card slot I suppose for more storage or even an external drive. Now being that I have not went an attempted to open this up I went to crucial website and checked to see if this could be upgraded and provided that the RAM and SSD are not soldered then upgrading your memory and and ram should be possible. You could hypothetically swap the SSD for a bigger drive.
Now my only complaint is the measly 8GB of RAM now that may be sufficient for most but I find that for the CPU configuration of an 11th gen quad core eight thread CPU 8GB won't be sufficient for more demanding applications. But again I will do some research or take it to geek squad and see if this device has user replaceable RAM & SSD. Heck I may even open it up myself and peek under the hood.
According to CPUZ theoretically you can install up to 128GB of RAM but there are only two slots on the board. I do not know if anyone actually makes memory modules of that size and I would not spend the money to install that on a laptop either to me that just doesn't make sense. Again should this device support user replaceable components then I will most definitely swap out the current 8GB of DDR4 ram for 16GB. That will be the sweet spot on this device or at least for me and my usage it will be. The memory is running at a frequency of 732.3 MHz (1:11) and is single channel.
Battery life now I feel that battery life has gotten better overtime I have the power slider on the third notch out of four and with mixed usage I am averaging approximately 7 and a half hours which isn't bad at all but that is me actually using the laptop for more than word processing. I find myself running folding @ home sometimes, photoshop and some media consumption. I am sure that it is possible to squeeze more out of the battery but this is just my unique experience.
The speakers are made by B&O so the sound is pretty good for a laptop HP has gotten better with their audio game as time has passed. While it will not blow you away like a home theater would that is expected because this isn't for that kind of usage. The speakers get plenty loud and do not sound like a hollow tin can. There is some nice oomph to them.
:::Pros & Con's:::
Pros:
- Beautiful gold finish
- Compact & sturdy
- built in fingerprint sensor (works fast too)
- touch & pen input
- better than average battery life
- decent amount of full sized ports & thunderbolt (I&O)
Cons:
- Measly 8GB of RAM
:::Closing thoughts:::
Still with me? If so thanks for reading so let me say that this is my favorite laptop that HP has released thus far. A lot of folk have been head over heels for some of the other line of devices like the Spectre series but this works well for me I just love nearly everything about this device. The camera, speakers, keyboard & trackpad, screen, I&O and battery life make this a solid product. It certainly will not replace my desktop but this can do almost as much and is compact and is great for almost everyone.
:::TL:DR:::
If you like big things in little packages then please check this device out. It has the latest offerings and is fast enough to keep up with you and you will not have to be tethered to the will. This HP laptop is truly a small powerhouse.
I would recommend this to a friend
Pros mentioned:
Lightweight
Rated 5 out of 5 stars
Light weight champion
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Highly portable, good for taking Notes as well as coding.
I would recommend this to a friend
Rated 5 out of 5 stars
My laptop
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Working well for what my needs are enjoy the lighted keyboard and a lightweight Keys are large and easy to see works well with my Wi-Fi. I plan to carry it to the hospital well I stay there
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Exquisite
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The HP - ENVY x360 2-in-1 13.3" Touchscreen Laptop - Intel Evo Platform - Intel Core i7 - 8GB Memory - 512GB SSD - Pale Gold is a joy to use. The build quality is excellent, and it feels very premium similar to the MacBook Pro. The 13.3 inch 1080p screen is bright and beautiful. The slim bezel design really fits a lot of screen into a small package! I didn't find myself straining to see details on the screen with Windows 10 scale set to 125% recommended.
The case feels very solid and the all aluminum design gives it just enough weight that it doesn't feel like it's going to slide off the working surface if bumped. The rubber strips that run the entirety of the base one in the front and one in the back also provide a lot of stability from movement. The 360 hinge is very solid and holds the screen right where you put it. I found it does take 2 hands to open the laptop from closed. The hinge tension is just enough that the base starts to lift off the working surface if trying to open with one hand. I actually prefer a more solid feeling hinge, so not a problem.
The 11th generation Intel i7 is very fast and everything loads quickly with the SSD drive! Although the 3D graphics on this machine are not discrete, but the new Iris Xe graphics, you can do some 1080p gaming on this with decent FPS with the settings turned down a bit. I played Borderlands 2, World of Warcraft, Tomb Raider Anniversary Edition and they looked great and played smooth. The smaller screen lets you get away with turning down some higher end graphics options and still feel like you're not sacrificing a huge amount. So, definitely happy that I can feel like I can take this super portable laptop with me as my primary machine and still do some gaming.
Battery life is solid. I was able to get about 8 hours of video with the performance set at the Better batery setting. Using Battery saver and reducing the screen brightness a tad would most likely grab a couple more hours of playtime. The battery recharges quite fast to 80% battery saver setting to help keep your battery in better shape for longer. The power brick is really small, which is nice!
One thing I love about this 360 is the fingerprint reader. It's in a key space on the keyboard just to the right of the spacebar and alt key, and it's so convenient! Unlocking the laptop is so easy when coming back to the computer. No more typing in passcodes every time! A couple other things I really love are the keys for muting the microphone and disabling the camera. They have little orange LED's that light up when they are disabled.
The speakers are decent. It's a small laptop so I wasn't expecting thumping bass, but they were quite clear and excellent highs. Volume level is plenty for listening to music or watching movies.
The touchscreen is responsive, and works great with my Surface Pen. The 360 design makes this super versatile!
The keyboard has a really nice feel to it with a good amount of resistance. It also has 2 levels of backlight intensity with a white light, which is a must have for me. The trackpad is smooth and responsive. Plenty of space for gestures.
There are plenty of ports for a small laptop like this one. The micro SD is quite handy, and it has an audio jack for headphones. 1 USB-C / Thunderbolt port and 2 high speed normal sized USB ports. The laptop has a dedicated charging port, which I was a little surprised it didn't use USB-C based on it's size.
Overall, I'm really impressed with this 360 laptop. I think it's my new goto machine for taking everywhere! Exquisite design and feel, awesome screen, fast as I'll ever need, excellent battery life, decent audio, AND I can do some light 3D gaming on it without feeling like I'm in a fps nightmare :)
The 8 GB of ram does great for most tasks. I think 16 would really put this machine over the top, and would allow for a bit more gaming. Would definitely recommend this machine to anyone! Price is quite reasonable too for a laptop that does this much and feels and looks this nice.
I would recommend this to a friend
Rated 5 out of 5 stars
5 STARS
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
works as expected. Used for live tuning a Standalone ECU In a hotrod. Would definitely recommend this laptop to a casual web surfer or application user.
I would recommend this to a friend
Rated 5 out of 5 stars
My 14 yr son loves it!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got it on sale. It’s really nice and sleek. We love that it flips into a tablet and he can sketch on it with the hp stylus.
I would recommend this to a friend
Rated 5 out of 5 stars
HP 13 inch EVO touch screen laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good. I have had it for 1 month. I love the graphics, size, and ease of use. It powers up and powers down quickly.
I would recommend this to a friend
Rated 5 out of 5 stars
Premium
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just started using it. Build quality is premium. Fingerprint scanner is a plus. Responses are also fast.
I would recommend this to a friend
Rated 5 out of 5 stars
Perfect laptop for school with great space
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect size for school. Works great. No issues so far