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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1885 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the touch screen feature, ease of use, lightweight design, and affordable price of the ENVY x360 2-in-1 15.6" Touch-Screen Laptop. They appreciate the long battery life and versatility of the 2-in-1 design. However, some customers have concerns about the laptop's loud fan, camera quality, and its unsuitability for gaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,885 reviews
  • Rated 5 out of 5 stars

    Just a great all around laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I currently own an HP spectre x360 15 inch laptop as my main computer and wanted a second laptop for casual web browsing around the house. I'm pleasantly surprised at the build quality and overall experience with this HP Envy x360 which in my mind is getting very close to the much more expensive Spectre line of laptops. No issues, butter-smooth performance, fan barely turns on. Granted I'm using it for mostly media consumption and web browsing but I'm pretty sure it can handle intensive tasks as well. For 600 bucks (applying best buy student discount) this laptop holds its own against 1000 dollar laptops. Just get this and you won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Works as advertised.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for college student and distant learning. Touchscreen responds well and battery life is good. Reason for only 4 stars is it didn't exactly "wow" me. Also for the price i feel it should come with screen protectors and maybe a case. But it does function as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp owner twice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP great product, it last for long time, i received ond for graduration from college it was even working from hanging wire over 10 yrs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it for work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need a computer that would make my life easier w excel (as I had a chrome book before). The quality of the camera for my meetings is great. This computer does get hot however. Even the charger! I accidentally stepped on it and it was HOT!!! Be careful with your charger and DISCONNECT if you aren’t using it. Other than that, this computer is pretty cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is my Buddy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent laptop for the price. 11 generation 2 in 1. Grant it; it's an I5, but still powerful, reliable and long battery life. My only hang up is -- you can't alter the RAM. What you see is what you get. However, you could upgrade the ssd(m2 nvme) by the way. Fast ssd. I upgraded to 500gb, but i'm going to add either a 1tb or 2tb m2 nvme. I plan on holding this down for a little while. 1080p, plus a thunderbolt port that powers my portable monitor, (far to the left) as you can see in the photos. Not too heavy, but not a featherweight either. All in all - a great lil laptop, for what I need it for. Coding, surfing and occasional video watching.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great for virtual teaching!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The slip grips on the bottom of computer came off within a couple months!? I haven’t taken it in yet to see if that’s covered or not. The computer is great for touch screen and writing on! I bought to use for virtual teaching!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this computer almost a month, & I love everything about it! The look the high quality picture just everything about it! So thankful for gorge at the Gulfport Best Buy oh hwy49 he was awesome gave a lot details on the computer & help me stay within my budget!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For WFH, the webcam put it over the top

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1080p crystal clear webcam with this HP Envy separated it from all of its competitors. The system is stable, relatively quiet and suits my needs as a causal productivity computer as well as a web conferencing workstation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new baby!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the finger print unlock screen button! And everything else.. I am soo excited to say that I made a very good choice picking this one!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I know nothing and use it easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still a few glitches But thank God for the geek squad and their patience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love everything about my HP Envy x360!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works with ease and it looks amazing! Purchased 2

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so love my new laptop. It is exactly what I was looking for at a great price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Jury is still out on this one...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to love this computer! My daughter was so excited to bring it to college with her this year. However. Within it’s few weeks? (Purchased on 8/14/2020 ...issues reported home by 8/25/2020) It is showing a line on the screen. A while line of some pixels. It’s super annoying and will undoubtedly require a trip back to a store. Not the easiest thing to do in the time of Corona and also given the fact that my daughter attends school in a very small town in KS. Computer was purchased in home state of IL. Not happy that we have issues right away!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the laptop is lovable! Super fast,no glitches....

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Perfect Laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has it all, speed, a number keypad, excellent touchscreen, good quality webcam, and it's light and stylish to boot! Setting it up was a breeze! The battery power is long-lasting and the performance is exactly what I need! I am frequently on video conferences sharing my screen and making updates to multiple files all at once - this laptop keeps up with me and I'm not a patient person. I've been using it heavily for about a week now and there is not one thing I don't like about it. Protip - you can use just about any generic stylus with this screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for graduate school and it definitely suits my needs. Great quality for a great price. Installation: Very easy to set up and it offers audio instructions with Cortana. The fingerprint set up was easy to use and is way more convenient than a password. It has the ease of a smartphone. Screen quality: very sharp image with little to no glare. I like the small margins on the side which allows a larger screen. The actual screen itself isn’t wobbly at all and holds very well considering it folds into a tablet. Webcam: The image is decent considering it’s a built in webcam, but it is slightly (just slightly) grainy but nothing to really complain about. It will get you through online courses or virtual meetings. Keyboard: I like the ability to change the dimness if the keyboard and the additional keypad. The keys are just the right sensitivity and it was very easy to adjust from my other laptop. Misc: it is a very fast laptop. It can have multiple things running and it has no problem. It’s unbelievably quiet too. I honestly don’t even notice when the fan kicks on. It doesn’t seem to overheat either. The battery life is equally as impressive and it hardly needs to charge because it holds such a long charge. The touch screen is convenient too, but I don’t use it too much (simply because I’m more adjusted to a “regular laptop”). Converting it to a tablet is very easy and it’s nice to prop it up different ways or have it in my lap in tablet mode. Never thought it would bug a convertible laptop, but now I don’t think I’ll ever go back to a regular one simply because of all the capability it has to offer. I would definitely recommend this to a friend.

    I would recommend this to a friend
  • Cons mentioned:
    Loud fan

    Rated 4 out of 5 stars

    Great laptop to WFH!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay so my last computer was a Surface Pro 4 and I loved that computer other than the fact that I couldn’t sit the computer on my lap (due to the kickstand). I started working from home and being able to work anywhere and FROM anywhere is important to me. So when I started looking for a computer and this one kept popping up. I read soooo many reviews and decided I would give it a try. Well this computer did not disappointment. I love this computer. I Goods: Great size, not too heavy, love that 2-in-1 option, keypad, sleek design, FAST charge, battery lasts about 5-6 hours (I have several applications running at the same time) and I can charge for maybe an hour and get up to 95%. Cons: Does heat up and can get a bit hot (just like any computer), you cannot turn on the computer once it is in the tablet mode (which I researched and couldn’t find the answer, the fan can be loud if you pay attention to it, but the noise doesn’t bother me and most of the time I don’t notice it. I give this a 4.5 rating. The only reason it isn’t a 5 star is because I can’t turn on the computer once in tablet mode.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Exceeds my expectations!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so content with getting a MacBook Pro and I ended up settling for this. I DO NOT regret it. Moves very fast and I love the fact that I can use it as a tablet as well. Excellent battery life and sound quality is amazing. The touchscreen is also a must for me !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Left Hinge Broke After 3 Years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this laptop for 3 and a half years now and I've been happy so far. That is, until this morning when the left hinge broke as I folded it open. Now the left bottom corner of the screen is cracked open and bulging out. A bit of online search revealed that this is common with HP laptops. I guess I was lucky that it took this long before it happened to me. Wish me luck.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really good computer, it is really fast and I haven't had any problems with it.

    I would recommend this to a friend
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