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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 3.4 out of 5 stars with 27 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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67%would recommend to a friend

Customers are saying

Customers regard the refurbished HP EliteDesk as a great buy due to its attractive price. However, some customers were disappointed by the lack of an operating system and the absence of an HDMI port. The absence of the operating system was a significant drawback for several buyers. Issues with the graphics adapter and its HDMI output were also reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 27 reviews
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues mechanically. Only minor cosmetic damage on front. It was a small scratch across the plastic face plate. Works great. I did some upgrades and installed 32GB RAM, 1TB of SSD memory to second SATA drive and 1TB NvME memory to the PCI express board in addition to the 8GB RAM and 500 GB HDD that came with it. Boot up time is lighting fast! NvME was purchased refurbished as well (Samsung 970 EVO Plus) I have it running 3 screens. Don’t know how much processing power you need but just for fun I ran Hulu, Netflix and Disney+ , one streaming to each screen, and never experienced any lag or buffering whatsoever.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DOA avoid buying

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DOA out of box. The pc is pretty beat up but fair enough for being refurbished. However, it’s missing pieces and super dirty! Won’t start out of the box and is beeping error codes that aren’t even listed on the HP website. Going to return ASAP and avoid at all costs! I assumed refurbished by Best Buy would have some sort of reliability, however this is by far the worst product I have ever received. On paper this is a good deal but not worth the risk of receiving a dead PC. 0/10 AVOID BUYING

    No, I would not recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    No Windows 10

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No operating system. Returned the same day. How do you possibly send a computer without an operating system.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t beat the price. Works great, but will not run windows 11.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Duel PC experiment.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did good for a quick a 6series duel set up. After switching the case out an error screen associated with the USBs is unable to be resolved on the start up (enter keystroke to bypass). But runs wind 10 flawless.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whale in a home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a monster desktop. Heavy. It's whatever, might as well get an all in one instead of just a desktop and definitely not HP brand. They are awful.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    good computer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the money pc is a great buy and for normal use

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    Do not buy refurbished!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There isn't an operation system on this! This is the third attempt.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good PC to turn into a low end server

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up one of these to turn into a server for my home lab. It did not have Windows 10 installed as the listing says, but that was fine with me since I was installing Ubuntu Server on it right away. It was in great shape aside from a minor dent on the side, and it even came with a DVD ROM drive.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    No operating system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive was empty. No operating system. Only plus was the ease of returning it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    For basic work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s decent when you working from home doing something basic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't be afraid.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this now nearly two years and have had no problem. I love the 4 ports up front. Refurbished was not a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite Desktop from HP

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, fast working easy to use desktop for my Dad. Great for internet use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    hp desktop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent computer. Doesn't work functionally unless disable one drive. Not sufficient to upgrade to windows 11.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Happy Buyer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price for this refurbished HP was very good. The geek squad was able to is transfer info from my old HP to the new one. A squad member/tech that came to our condo to make sure it was connected to printer etc. was excellent. He also spent some time us on the use of Windows 10.

    I would recommend this to a friend
  • Cons mentioned:
    Hdmi

    Rated 4 out of 5 stars

    My review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I'm satisfied, it appears to have had a graphics adapter installed but was removed when refurbished, I ordered the HP part...card is too tall doesn't fit. Not your fault, HP listed a card for full height pc. This unit I reviewed is a low profile system.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Service from lack of product technology.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the computer works fine except I cannot activate Windows because ti says the key for doing it is being used on some other computer. I spent over an hour with personnel on the phone and none of them could do anything or had the answers and kept passing the buck. Everyone was at a call center not Bestbuy employees and no had any authority to do anything. Just plainly disappointed with Bestbuy and been buy from them since they started at their second store in Milwaukee WI.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad idea. Just buy new

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order this PC and it wouldn't turn on, took it back to the store and ordered another one. The second computer was different than the first one and this one didn't have Windows installed on it. Return to store again and bought new. Definitely wouldn't recommend

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hdmi

    Rated 5 out of 5 stars

    No HMDI

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it, because I thought it had HMDI, it have DDR4 memory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excelent deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelent deal, it looks like brand new, everything in perfect condition!

    I would recommend this to a friend
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