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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 234 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the Sprocket 2nd Edition Instant Photo Printer's ease of use and excellent print quality. Many appreciate its user-friendly setup and convenient size. The quality of the printed photos receives significant praise. Overall, users express positive experiences with this photo printer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 234 reviews
  • Rated 1 out of 5 stars

    Quality so bad, I must have gotten a lemon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up today from BestBuy. I honestly was not expecting a true picture quality resoultion or color; I just want a decent sticker quality for my diary. However I was shocked that the quality was so bad — like the color picture in an old newspaper front page with multiple horizontal and verical streaks. Another huge problem was that the true white and yellow printed extreme PINK. Picture seems all blown up. (i tried printing all kinds of pictures with different colors and resolutions). I tried printing black&white picture, but picture came out with partial red. I looked at different youtube reviews on this device and the pictures that got printed by other owners actually seem pretty good. So maybe, I thought my zinc photo paper was bad, so I opened a brand new zinc photo pack and I still have the same issue. Yes, I did the blue paper face down first just like HP told me to do in their homepage community threads with people complaining of red (pink) hue problems. I did all the resets too but no luck. Yes my battery green and was charged nearly full. So I must have gotten a lemon, which means HP needs some serious quality control. I am going back to the store to buy another same model since I am convinced i got a lemon. Everyone seems to say good things on their reviews. HP’s proper quality control could have prevented my inconvenience and unnecessary car gasoline and mileage.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      First off, thank you so much for your detailed feedback. You've provided some very helpful information that our product development teams will be using to improve the overall user experience. With that said, I'm very sorry to hear that the printer's photo quality wasn’t what you expected. I understand this must have been quite a disappointment, so let's see if these suggestions help provide some improvements.

      First, updating your printer's firmware should help resolve the issue, as we actively work to improve photo and color quality through these updates. The following link will also provide some additional tips for photo quality improvement: support.hp.com/en-en/document/c05660842

      Next, you might find taking these steps helpful:
      - Disable the Embedded Experience option from within the app (if enabled)
      - Always use the Blue Smartsheet with your paper pack
      - Apply the Photofix feature by editing the photo and tapping the wand

      If any of this falls short, please remember that you can always reach out to us for support as well. We're here to help in any way we can. You can get in touch anytime via your preferred method at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Ease of use, Print quality
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    great little printer, when the app works.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little printer. The only flaw is the app, which you have to use to print. Often fails and has errors, including connecting to the device. That said, love the quality of the prints and the ease of use-- when it works

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality, Size

    Rated 5 out of 5 stars

    Compact, Reliable and fun to use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great, compact printer that has worked reliably well for me. The photo quality is decent, don't expect professional quality but it isn't shabby at all. Does a very decent job and especially for the price, size and portability. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Great pictures app ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product prints good pics but I have a hard time getting the app to work

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Ease of use, Print quality

    Rated 5 out of 5 stars

    Love This Thing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pocket printer. Prints are clear. Easy to use and the app connects without issue. Previous pocket printer I have used, I alway ran into connnectivity issues. Not with this. Love the color as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Print quality

    Rated 5 out of 5 stars

    Amazing little machine

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply amazing!! Wouldn’t change my sprocket for anything! Ease of use , great picture quality, excellent price! Dont hesitate buy one!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality, Size

    Rated 5 out of 5 stars

    Sprocket Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, small size printer for cell phone printing. Easy to use and provides adequate picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Great little printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this printer to take on vacations and to print little pics for craft projects. I chose this model because you can have multiple users. The girls print little pictures while on vacation and make memory boards of vacations and mini scrap books. The picture peel and stick as well. Ok. Picture quality is good. Color is a tad bit off and a little bit dark, but not bad at all. Can make adjustments before you print and save as default. We also use it for magnet boards and light strings with our pictures at home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Love this printer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The paper quality that it uses is fab and the ease of use is incredible. My daughter really wanted a camera that printed but we convinced her to use this and she was sold. Now she prints only the best pics off her phone and can share with friends. Much more economical than the printing camera and better quality picture.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Compact and Cute, great for sharing quick snaps!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew the product would be small and compact, but it came a little bit smaller than expected. However, this became a great bonus because the Sprocket is pocket sized, and with a chargable battery, it is highly portable. Great for taking small fun photos on the go, sharing with friends, and making memories.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    great take-along printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little printer for printing little pix from your phone. At my school we use it to print out pictures of tutors, so students looking for help can identify the person who can help them. There could be tons of other uses. Easy to use; pic quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great for camera users

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my brother! Its easy to use with the app and with iPhone you can easily print the phones directly from your photo gallery instead of choosing from the app. Quality is good for a small printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Wonderful printer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is amazing! The quality is great, the pictures are cute and it's so fun to play with! Sprocket is so easy to set up, too, and you can customize the printer name and display color!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality

    Rated 5 out of 5 stars

    This is awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality surprisingly good! The price was great. The refill paper is a little harder to find. But my daughter loves printing all the pictures of her and her friends

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great Fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is having SO much fun with this printer. The ability to edit, add borders and other touches, and print immediately is very cool. This is WAY better than having a Polaroid.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Thumbs up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far . Easy to use and you’re able to edit photo add a boarder text and cute lil stickers. And it’s small you can carry it anywhere with you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    LOVE this printer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect little photo printer! I love that the pictures are small enough to put in a journal, on a wall, or wherever. Easy to set up, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Got for journaling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for journaling because the photos are pretty small. Deffaniaty not for you if you are trying to put it into a photo album because the prints are very small in comparison. however, I like that they fin in my journal perfectly. Also, the quality isn't the greatest but for a small photo to go along with my journal entry for memories, it is what I was looking for. I think I just need to mess around a bit more with the lighting and such to get better results. It was very easy and fast to connect my phone and it takes less than a minute to print. overall i'm happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Awesome for scrapbooking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through the reviews before purchasing and was a little bit worried my little printer might not work as well as it should. Took the risk and it was so worth it! The pics do give off a slight reddish/pinkish/warmish tint but apart from that they look good! I did have a little set back trying to connect my phone and printer but google recommended I update my phone and bam! All was well. I’ve gone through the free packet of film already and bought more! Would’ve given the full 5 stars if it wasn’t for the setback and the off color on the prints. But hey, this is a pretty cool gadget!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Excellent for memory keeping!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, portable, and the pictures are so cute! They have you download an app and it allows you to add stickers and filters/frames. Great purchase!

    I would recommend this to a friend
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