Customer Ratings & Reviews
- Model:
- HCSNPGLHDLX
- SKU:
- 6475142
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers highly value the Nursery Pal Glow Deluxe Smart HD Wi-Fi Video Baby Monitor for its affordability. Many customers mentioned that this is a great camera for their baby's needs. However, some customers experienced difficulties connecting the device to Wi-Fi.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Night vision
Bought for my newborn
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First thoughts is that this is amazing and very cheap for all the features it has, and having a smart phone everything is controlled through the app.. with motion detection, night time vision, night light, plays musing and you can even speak through the speaker on the device using uour phone
I would recommend this to a friend - Cons mentioned:Motion detection, No sound, Wi-fi connectivity
No live streaming, lagging and hard to hook up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to monitor my dog while I was out of the room. I was hoping that the product would allow live streaming of my dog from the other room. Instead, when it senses movement (which was REALLY inconsistent ) it takes a video and then alerts you. The lag was ridiculous. Also there appeared to be no sound. I am going to try to find an old fashion monitor that works off radio waves NOT internet connections. I just want to hear if she is wining or barking. This was a 100% FAILURE! ALSO very hard to connect to the wifi. took 3 or 4 tries each time I plugged it in.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello Dogmom,
I am sorry for your discontent. You can manage your camera settings within the app, and increase/decrease the intensity of motion sensitivity. If you need further assistance with this, please contact me via email or live chat, and refer to this case number I created for you: BVRM70. You can find our contact details in the quick start guide.
Kind regards,
Crystal & the Hubble Connected Team.
- Pros mentioned:Great price, Night visionCons mentioned:Cloud storage
Great for its value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great camara for ur baby's. I used it for my 2 little ones with no problems. Works in the dark and the speakers are decent, has a Cloud for recording movements but have to pay a subscription for it. Even used it as a security cam inside the house when we go for a road trip.
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello Alex,
Massive thank you for taking the time to share your feedback about your Nursery Pal Deluxe with us and our community. It's great to hear you're happy with your baby monitor!
It's important to clarify that we have a basic HubbleClub membership which is free of charge and includes basic features such as 24/7 Live Video & Audio Monitoring, Snapshots during Live streaming, Notifications, Smart scheduling of alerts, and much more. And then we also have the HubbleClub Premium membership which, in its turn, is completely optional.
If you have any more questions, please don't hesitate in reaching out, and our friendly support team will be more than happy to assist you. Our contacts are on the product's box and in the Quick Start Guide or you can find us at https://support.hubbleconnected.com/.
Kind regards,
The Hubble Connected Team.
- Pros mentioned:Great price
Good baby camera
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to buy Motorola baby cameras. However, this camera is good-quality, sound and very useful even when we are out of town and want to keep an eye on our house. Easy to connect. There is no need to buy the membership, it works and records for 24 hours.
I would recommend this to a friend - Pros mentioned:Alternative, Multiple viewers
Convenient and effective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice alternative to regular monitor. Nice that me and my wife can view from different areas of home simultaneously.
I would recommend this to a friend - Cons mentioned:Motion detection, Wi-fi connectivity
It works.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what i need it to. I dud have trouble connecting to wifi but eventually got it to connect by moving it around the room. I will tell you that the notifications sometimes get annoying because i think the wind will cause it to sense movement.
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello Benandarchmom,
Thanks for sharing your feedback! Under the notifications setting in the app, you can lower the motion sensitivity. If you need further help, please feel free to contact me via email or live chat. You can find our contact details in the quick start guide.
Thanks,
Crystal & the Hubble Connected Team
- Pros mentioned:Design
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s small and cute. Looks great. It’s good!!!!!!!
I would recommend this to a friend - Cons mentioned:Wi-fi connectivity
Baby monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend but was difficult connecting to wifi. Once connected I didn't have any problems. I use it to monitor my fur baby.
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello there,
Thanks for sharing your feedback with us! If there's anything else I can do to help and deserve your 5 stars, please do let me know via email or live chat, and refer to this case number I created for you: BVRM38. You can find our contact details in the quick start guide.
Thanks,
Crystal & the Hubble Connected Team.
Great video monitor
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for baby video monitoring and great picture!
I would recommend this to a friend- Pros mentioned:Great price
Awsome little baby montor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera fore a truly great price truly cant beat the vaule.
I would recommend this to a friend - Pros mentioned:Great price
Great baby cam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price, easy to set up on your phone.
I would recommend this to a friend nursery monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not connect easily to App - struggled and couldn't get support - had to return
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello Shelley,
I am sorry to hear you had trouble setting your camera up with the Hubble Club app. The setup of the Nursery Pal Glow with the Hubble app that's available for both Android and iOS phones.
During setup, we recommend to check the camera's position. The mobile device should not be very close to the camera. It should have a 15-30 cm distance ideally. And as it is possible that the camera is not able to focus, the mobile device must be kept steady. It's important to make sure there are no special characters in Wi-Fi network name and password, and to use a 2.4GHz band as the Hubble camera cannot connect when it's set to 5GHz.
Our support team is available via email or live chat. Our contacts are available in the quick start guide. Or we can also be found https://support.hubbleconnected.com/. It's sad to hear you've returned the camera, but should you have any comments left, please feel free to contact me via email or live chat, and refer to this case number I created for you: BVRM69.
Thanks,
Crystal & the Hubble Connected Team.
Peace of Mind
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for checking in on little ones or pets. Works as described. Easily set up right out of the box.
I would recommend this to a friendGood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good quality camera. I recommend to everyone
I would recommend this to a friendN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good video quality…………. ….
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello,
I am Mike and here to help! The Nursery Pal Glow Deluxe works with our HubbleClub app, and there you can also change the streaming quality by choosing from 300kbps to 1000kbps image quality. You can change it by pressing on the current number above the live streaming area or by going to the camera’s settings – settings – choosing the video quality.
Please note the higher quality you choose, the better network speed your camera is connected to should be.
If the above has not helped, I would appreciate it if you could allow us to have a closer look at this as we are determined to ensure our baby monitors are working as expected. Please add ATT: RM Team in the subject line and attach an image showing the image quality you get, and I will take it from there.
Thanks,
Mike & the Hubble Connected Team
Not a good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inferior item No secret from anyone it has to be s close to person. Not good
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello London,
I am sorry to hear about your discontent with your camera. To assist and troubleshoot the issue, please contact me via email or live chat and let me know more of what's exactly happening. I'll be happy to help and improve this experience. Also, kindly refer to this case number I created for you: BVRM54. You can find our contact details in the quick start guide.
Kind regards,
Crystal & the Hubble Connected Team.
- Cons mentioned:Customer service, No sound
Sensitivity sound and interfering
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, I’m having issues with the sound sensitivity. We live in a 3 storage house. When we close the baby’s room which is on the 3rd floor we can hear noises from the 1st and 2nd floors through the cellphone. All types of noises (ventilation, closing doors, shower, even when my boyfriend blowing his nose lol) from the 1st, 2nd and 3rd floor goes through the camera therefore goes through the cellphone. This is extremely annoying. Is there anyway we can change that!?! I’ve changed the setting so that the sound sensitivity is at LOW and lowered the volume. Also there’s a huge problem with interference. If the baby’s room door is open, I will hear a loud interfering noise through my iPhone. I can’t even come in the baby’s room with my cellphone if the app is on since the interfering sound is so LOUD. I’ve sent 2 e-mails to the company and they never got back to me. We can’t use the camera.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello Ariane,
We hear your concern and will be happy to help reverse this experience into a 5-star one. As a basic troubleshooting tip, we can suggest you move the camera to a different position in the room and see if the issue remains. I was able to locate your original case number, and I see you also contacted us through our live chat. I will be contacting you via email to proceed with the assistance.
Kind regards,
Cassia and the Hubble Connected Team.