Customer Ratings & Reviews
- Model:
- HCTNPPRM
- SKU:
- 6508957
Rating by feature
- Value
Rating 2.9 out of 5 stars
- Quality
Rating 2.7 out of 5 stars
- Ease of Use
Rating 2.9 out of 5 stars
Customers are saying
Customers are satisfied with the Nursery Pal Premium with Hubble Grip 5" HD Smart Baby Monitor's pan, tilt, and zoom features. However, customers are not pleased with the connectivity issues they have experienced while trying to pair the camera. Some customers have even mentioned that the camera is known for not connecting or pairing.
This summary was generated by AI based on customer reviews.
- Pros mentioned:QualityCons mentioned:Battery life
Don't do it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video quality of this camera is awesome, and that's the only thing we like about it. I went from using a Vava (which sadly crapped out on us in less than a year), which had a 24-hour battery life with the screen off, and at least 12 hours if you kept the screen on. Hubble claims to have a 15-hour battery life, which I understand is a maximum not a minimum, but ours dies within less than 8 hours when unplugged. I emailed customer service and they said 8 hours is amazing battery life, that most monitors are MUCH less, generally 3 hours - which couldn't be more false. Why advertise 15 hours if you can realistically barely get half of that? We constantly have problems with the unit connecting to the camera, which is weird considering everything else in our house runs on Wifi and we have zero issues. Lastly, there are these weird ripples/marks across the screen that cannot be wiped off and appear to be underneath the screen. It's annoying to pay that much for a monitor and have an issue like that. We are not rough on it, so I can't figure out how they got there. Oh, the other thing we like about this product is being able to watch my daughter on our phones when the parent unit unfailingly dies.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello KimB,
I am afraid that the Nursery Pal Premium gift box does not mention a 15-hour battery life. Nor is this information listed on our website. If you can share with us where you saw this, it would be great so we can take the necessary measure to rectify it.
The monitor's battery, usually, a new battery lasts up to 1 to 3 hours. With a new full battery, your monitor should be able to last 1 to 3 hours unplugged; this is considering the monitor goes into audio mode only. When the video is kept activated all the time, or you frequently turn it on, the battery will last considerably less. The batteries are designed to be used for short periods only, for instance, when there is no power outlet near.
We recommend that the unit is plugged in at night as to last the whole period. Please note that when the monitor is unplugged, the screen will go blank after 5 minutes to save battery power. You can still hear audio, but you will need to press the video display button to turn the video back on. Also, always be sure to charge a new battery for 16 hours straight before using it, and after that, preferably, for 12 hours each time the battery is drained. This is to maximize your battery's life over time.
Regarding the video issue you mentioned, as general troubleshooting tip, I can suggest you reset the monitor with the following steps: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn it off. Turn back on.
If the issue remains, please do get in touch with me or our friendly support team via email or live chat, and allow us the chance to assist further and improve this experience into a 5-star one. If applicable, we may submit a warranty replacement claim for you. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM334, and put it in the subject. It will be a pleasure to help!
Kind regards,
Cassia and the Hubble Connected Team.
- Cons mentioned:Battery life, Connectivity
Simple and easy to use. Better since update
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the included monitor was almlst useless on battery. Since the firmware update it has fixed a lot of the lag, battery drain and connectivity issues. The app for iphone is easy to navigate and works well. Sometimes it will get stuck on the previous image for a few seconds. Only disappointment is that it’s not compatible with Google Home devices.
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello Techduck,
Thanks for taking the time to rate your experience with your Nursery Pal Premium. Please note that you can use the Hubble Club app in combination with Google Assistant. You can find the instructions here: https://support.hubbleconnected.com/knowledge-base/how-can-i-use-google-assistant-with-hubbleclub-app/
In case you need further assistance, please get in touch with our friendly support team through email or live chat, so we can provide you with a tailored suggestion to make this a 5-star experience. You can find our contact details on the product's packaging and within the Quick Start Guide. Alternatively, you can visit us at https://support.hubbleconnected.com/. When reaching out, please make reference to the case number we've generated for you: BVRM422, and include it in the email subject if you choose to send an email. Thank you for being a valued customer!
Kind regards,
The Hubble Connected Team.
Locks up when doing anything other then viewing
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as far as viewing baby in crib. Signal reaches a good distance. The monitor itself is very slow. If my kid plays a game on it, it lags sometimes and locks up. You have to hard reset it 95% of the time so really it’s only good for viewing baby. Anything else is to much for it.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello MarkRII,
Thanks for taking the time to share your feedback about your Nursery Pal Premium with us. Do you keep the monitor always in the same position when you experience this issue? Possibly this is related to some sort of interference. It will be a pleasure to have a closer look at your case and assist further. We can troubleshoot and submit a warranty replacement claim if need be.
Our contacts are on both the product's box and in the Quick Start Guide or you can find us at https://support.hubbleconnected.com/. When you reach out, please refer to this case number we created for you: BVRM408, and put it in the subject if you send an email. We'll be looking forward to hearing back from you!
Kind regards,
The Hubble Connected Team.
- Cons mentioned:Connectivity
Only worked for just over a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product worked well for 13 months and just stopped. I’ve updated the firmware, reset the camera and display multiple times but it doesn’t help. The display and camera connectivity got so poor that it won’t get signal beyond 10 feet or even less if there’s a wall in between. I expect this to be replaced by the company.
No, I would not recommend this to a friend It works but nothing special.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought had a “parent unit” that wouldn’t connect to the camera. Had to return it. The replacement worked as expected and everything connected fairly easily. The app is very easy to work with and helps you update the parent unit. The only problem is that they want you to subscribe to share the camera with someone (It usually takes 2 to make a baby, so why not make it a 2 person minimum?).
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello ChristopherA,
Thanks for sharing your feedback with us. It's important to clarify that the subscription to the Premium plan is optional. Basic features such as live streaming and notifications are always free. And with the Hubble Club subscription, the one free of charge, you can have up to 2 devices connected to the account.
Due to security reasons, it is not possible to have the Hubble camera registered to more than one account at a time, so for parents to have access to the camera through the app, they simply need to share the account login details.
If you have any questions left, or if is there anything we can do to help and deserve your 5 stars, please do let us know via email or live chat. Our contacts are also on the product's box and in the Quick Start Guide or you can find us at https://support.hubbleconnected.com/. If reach out, please refer to this case number I created for you: BVRM390. Thanks in advance!
Kind regards,
The Hubble Connected Team.
DO NOT BUY
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen and volume on the camera shuts off (like a screen saver goes to sleep) without notice and does not turn on unless YOU turn it back on by tapping it or hitting the power button! It is not motion censored so it will not turn back on if the baby moves or makes a sound. My baby fell off the bed because this monitor decided to “go to sleep” without notice. Might as well have had it off! Plus, the screen is delayed when it IS on. Horrible product!
No, I would not recommend this to a friend- Cons mentioned:Battery life
Its ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera and mic works great but the vattery on the monitor doesnt last
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello JesseL,
Usually, a new battery lasts up to 1 to 3 hours. With a new full battery, your monitor should be able to last 1 to 3 hours unplugged; this is considering the monitor goes into audio mode only. When the video is kept activated all the time, or you frequently turn it on, the battery will last considerably less. The batteries are designed to be used for short periods only, for instance, when there is no power outlet near. We recommend that the unit is plugged in at night as to last the whole period.
If you need further help, or is there anything else I can do to help and reverse this into a 5 stars experience, get in touch with me via email or live chat. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM185, and put it in the subject. I will get back to you asap.
Kind regards,
Crystal and the Hubble Connected Team.
An option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulk design and controls that are less than intuitive.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello Jmal22,
It will be a pleasure to clarify any questions you may have about the product. You can find our knowledge base in the following link: https://support.hubbleconnected.com/nursery-pal-premium/. The full User's Guide is also available for download in there.
For further assistance, please contact me or our friendly support team via email or live chat, and allow us the chance to assist further and improve this experience into a 5-star one. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM275, and put it in the subject. It will be a pleasure to help!
Kind regards,
Cassia and the Hubble Connected Team.
- Cons mentioned:Connectivity
Poor connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After several attempts at troubleshooting, this camera wouldn’t connect to my routers 2.4 channel wifi network.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello JakeS,
I hear your discontent and I will love the chance to check your case and help. I can troubleshoot the issue fully, and if need be and the product is within warranty, you may submit a warranty replacement claim with us. Unfortunately, I couldn't locate a case number of yours, so please contact us again via email or live chat. Our contacts are also on the product's box and in the Quick Start Guide or you can find us at https://support.hubbleconnected.com/. When you reach out, please refer to this case number I created for you: BVRM398, and put it in the subject if you send an email. We'll be looking forward to hearing back from you!
Kind regards,
Cassia and The Hubble Connected Team.
- Cons mentioned:Connectivity
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for a week. After awhile it wouldn’t link back to my phone.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello Marie,
We hear your discontent with your Nursery Pal Premium baby monitor and will love the chance to help. As a basic troubleshooting tip, we suggest you reset the camera with the following steps: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds. Then please try the setup again.
If you need further assistance, please get in touch with us through email or live chat, so we can provide you with a tailored suggestion to make this a 5-star experience. You can find our contact details on the product's packaging and within the Quick Start Guide. Alternatively, you can visit us at https://support.hubbleconnected.com/. When reaching out, please make reference to the case number we've generated for you: BVRM451 as well as your original case number, and include it in the email subject if you choose to send an email. Thank you for being a valued customer!
Kind regards,
Cassia and the Hubble Connected Team.
Please think about it before purchasing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really had good hopes on this product, but it failed me and my needs. The product will not connect to 5g. I will be taking this product back and search for another compatible product for my needs. I really needed this product...
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello BossmanBootz,
We're sorry to hear about your disappointment. The Hubble Connected devices were designed to work with 2.4GHz connections, and do not support 5GHz ones. We'll be happy to enlighten you about the possibilities you'd have with this baby monitor, so please feel free to get in touch with our friendly support team through email or live chat. You can find our contact details on the product's packaging and within the Quick Start Guide. Alternatively, you can visit us at https://support.hubbleconnected.com/. When reaching out, please make reference to the case number we've generated for you: BVRM446, and include it in the email subject if you choose to send an email. Thank you for being a valued customer!
Kind regards,
Cassia and The Hubble Connected Team.
Recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has it all! Privacy in an instant whenever you need it and gets the job done with ease of mind.
I would recommend this to a friendDont Buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control is terrible and unresponsive. Also if you are trying to utilize with other hubble devices there are many different apps and i couldnt even use the same hubble account with this camera.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello CodyM,
We're sorry to hear about your disappointment. It was a business decision to develop a completely new app to work with the new WiFi-connected product line by Hubble Connected. Indeed the new models won't work with previous apps, and the other way round for the newest app and the older models.
Please get in touch with our support team through email or live chat, so we can assist you fully with this experience and do our best to make this a 5-star experience. You can find our contact details on the product's packaging and within the Quick Start Guide. Alternatively, you can visit us at https://support.hubbleconnected.com/. When reaching out, please make reference to the case number we've generated for you: BVRM448, and include it in the email subject if you choose to send an email. Thank you for being a valued customer!
Kind regards,
Cassia and The Hubble Connected Team.
Baby camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought it. It didn’t work and had to take it back
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is apparently notorious for not connecting/pairing.
No, I would not recommend this to a friend Could be better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, but could be better. For the price, i wish it had more features
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello SamC,
Thanks for taking the time to share your feedback with us. We will love to hear more about the features you'd wish your baby monitor to have. Please contact me via email or live chat. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM290, and put it in the subject. I will be looking forward to hearing back from you!
Kind regards,
Cassia and the Hubble Connected Team.
- Pros mentioned:Quality
Great image
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Has good quality and serves our needs
I would recommend this to a friend DO NOT BUY THIS
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! Biggest piece of junk I’ve ever owned could not get to synch with camera. Customer service is terrible. Atleast I have some nice paper weights now.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello Kyle,
I hear your discontent and understand it's frustrating to have run into issues with your baby monitor. It will be a pleasure to review this with you and move towards reversing this into the good experience you expected.
It's important to explain first that the monitor and camera work together through a radio link, and such a link may suffer environmental interference. We recommend, for example, keeping the units at least 3ft away from each other as well as from products that use similar wireless technology to avoid interference. We can also suggest to reset the units with the following steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn itself off. Turn back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
It's very important that you hear the long beep, and that the camera's LED light start blinking red to indicate it's in pairing mode.
For your convenience, I also selected a couple of video that may help you with this matter:
1. Connectivity Troubleshooting Steps: https://youtu.be/YszKyO5WfFY
2. Pairing an Additional Camera:https://youtu.be/m_6OskKEdl0
If the issue remains and you need further help, please contact me via email or live chat. I can help with more tips and, if applicable, may submit a warranty replacement claim for you. Our contacts are also on the product's box and in the Quick Start Guide or you can find us at https://support.hubbleconnected.com/. When you reach out, you may do so through your original case number or by creating and new one, and in the latest case, please refer to this case number I created for you: BVRM399, and put it in the subject. I will get back to you asap.
Kind regards,
Cassia and the Hubble Connected Team.
Camera not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera stopped working after a few days and will not hard reset. It Best Buy will not do a exchange due to being 15 days passed the return date.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello WhitneyC,
We hear your frustration and will be happy to help you with this matter. If your monitor and camera are losing their link, please note that the units work together through a radio link, and such a link may suffer environmental interference. We recommend, for example, keeping the units at least 3ft away from each other as well as from products that use similar wireless technology to avoid interference. We can also suggest to reset the units with the following steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn it off. Turn back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
If the issue remains, please contact me via email or live chat so we can work this out. If applicable, we may submit a warranty replacement for you. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the Quick Start Guide. When you reach out, please refer to this case number I created for you: BVRM332, and put it in the subject. It will be a pleasure to help!
Kind regards,
Cassia and the Hubble Connected Team.
- Cons mentioned:Connectivity
Doesnt work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont connect to my internet. Very frustrating. Purchased as a gift. Now cant return.
No, I would not recommend this to a friendBrand response from Binatone Team
Posted .Hello JesseP,
We'll be more than happy to help you with this matter. Please make sure you've downloaded the Hubble Club app:
Android: https://play.google.com/store/apps/details?id=com.hubblebaby.nursery&hl=ru&gl=US
iOS: https://apps.apple.com/tt/app/hubbleclub-by-hubble-connected/id1552190877
Also, here are some videos we've made that show the complete setup flow:
Android: https://youtu.be/O4paLP8rcDE
iOS: https://youtu.be/yfJCfUDYtR8
If you need further help, please contact us via email or live chat. We can review it further and submit a warranty replacement claim if need be. Our contacts are also on the product's box and in the Quick Start Guide or you can find us at https://support.hubbleconnected.com/. When you reach out, please refer to this case number we created for you: BVRM380, and put it in the subject if you send an email. We'll be looking forward to hearing back from you!
Kind regards,
The Hubble Connected Team.
