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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 416 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are delighted by the knowledgeable and patient Geek Squad who provide excellent customer service. They are particularly impressed with the data transfer service, which makes it easy to move data between devices. Customers also appreciate the quick and efficient service, which is completed on time and to their satisfaction. Overall, customers are very happy with the In-Home Data Transfer or Backup service and would highly recommend it to others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 416 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Transfer of all our data from old to new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chaz our technician was a pleasure to deal with. He is totally knowledgeable about our needs and transferring all of our data to the new system. He went out of his way to help with my passwords and setting up all the emails and installing our new Microsoft updates. He was very patient and totally agreeable to our every need.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Good GeekSquad but in-store experience not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my new computer and transferred my data very well. He was helpful in showing me what he did and how I could best use the new equipment. However, scheduling an appt. was not easy and Best Buy's new pay-up-front policy was very inconvenient as I had to go into the store to make the appt. as I HAD NO COMPUTER - MINE HAD DIED!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Pc & printer installedby geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad lady did a great job setting up my computer, data transfer & printer setup. Took drive from old pc gave ti me. She took old pc & printer away for recycling.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad set up my computer with ease!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was fast and efficient! They were polite and were friendly. The computer is running great and easy to use. I highly recommend using them for all your computer needs.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad are very thorough and professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Associates are patient, professional, knowledgeable and willing to explain whats needed to work equipment correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad data transfer and backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents transferred data and backed up computer and external hard drive Tested all items and advised us on upgrades and changes assured connection with iPhone, apple watches and iPad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 young menthat were here, Shane(?) and Steve were truly amazing. I stayed with them the whole time and they explained everything as they went along, and answered all my questions. They were wonderful. This is my third or fourth experience with Geek Squad, all very positive. I wouldn"t hesitate another. Use them!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Smooth & Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The data transfer was smooth and professional. No issues during or after. It was worth every penny to have our new computer set-up perfectly from the start.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler is great. Give that man a raise. However why you wouldn’t let him take the drive back to the store to have repaired boggles my mind. I don’t have a way to get to the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Peasy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent went right to work. And explained things to me and how to do what I needed to do and where to find things.I got Windows 10& 11.He had like 30 years in the business and was very patient in answering my questions.He worked quickly and got me all set up on surprising time.Great experience.Highly professional and I,m happy to refer or recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent transferred all my data from an older desktop computer to my new laptop. In addition, the new laptop required setup and connection to my network and my printer. I was very pleased with the service. It was quick & accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First class technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly: 1) easy to book service appointment on line, 2) times reconfirmed by scheduler with updates, 3) technicians called with estimated time of arrival and got here as expected, 4) completed task efficiently & quickly plus gave helpful advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matthew Weimer did a fabulous job! He installed a new HP Desktop and transferred data. He is very knowledgeable and customer-oriented.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Setup

    Rated 5 out of 5 stars

    Very helpful, did an wxcellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful, couldn't transfer all files from the old hard drive, took his time and transferred all files. Very helpful in setting up apps. Answered all my questions. Very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Set up new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician worked diligently, explained what he was doing, and answered my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad transferred our data extremely fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician connected my old hard drive to the new hard drive and transferred all the data required. This was done extremely efficiently. The technician was very skilled at his job and explained many things to us regarding the Windows 11 operating system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my new lap top and transferred data from the old unit. This agent was absolutely awesome. Went above and beyond to help me out. Had the equipment I needed and recognized I originally purchased the wrong laptop for my needs. He immediately remedied the situation and made my life easier. Can’t say enough good words about him. His name is Hayek.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was GREAT transferring my data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came out to transfer the data was great. There was a problem and he had to come back a second day but he had the computer running so that I could use it till he returned. Very polite and friendly and knew what he was doing. If the geek squad was ever needed again he would be the one I would want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad member was a tremendous help. He arrived on time, and we spent a delightful time talking about computers while he performed the data tranafer. Once done, everything worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dell desktop all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent representative. Set up and transferred all my files and data. Easy rep to work with and explained the computer so I could understand how everything operated.

    No, I would not recommend this to a friend
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