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Customer Ratings & Reviews

Your price for this item is $1,749.99
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The comparable value price is $2,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1607 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers find value in the 2D Zero Gravity Full Body Massage Chair for its affordability, comfort, and full-body massage capabilities. Many customers appreciate the chair's ability to provide a relaxing and comfortable massage experience, with some even falling asleep in it. However, some customers have expressed concerns about the remote control's lack of lighting, the intensity of the massage, the warranty's duration, the painfulness of the foot rollers, and the durability of the air bags.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,607 reviews
  • Pros mentioned:
    Price
    Cons mentioned:
    Warranty

    Rated 5 out of 5 stars

    Nice massage chair! Good buy from Best Buy :)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as part of a 50% off daily deal. I had been looking around for a nice massage chair like this for a while. Decided to go ahead with the purchase based on the price as well as the reviews. Delivery was timely and went smoothly. It was nicely packaged and no assembly was required. Basically just plug in and use which my family of 4 did pretty much right away. We have all been using it daily since we got it and it is working as advertised. Tried all the different massage settings. Luv using this daily. Some times I end up falling asleep in the chair after getting my massage :) Only thing I would have liked on this product is an extended warranty option beyond the 1-year that's offered. So far, so good. Really happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Foot rollers

    Rated 5 out of 5 stars

    Affordable and top notch massage chair!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best affordable massage chair on the market! I also own a Human Touch 7.1 massage chair, which I paid more for than this one. I lucked out and purchased this during the deal of the day for half price at $1K. You cannot beat that! It massages just about all of your body parts, including your buttocks! That part was a surprise to everyone that has sat in it! It does a lot better kneading into your back than my other Human Touch massage chair does. I like the fact that it accommodates short and tall individuals alike. Only thing I have to turn off is the foot rollers because they tickle too much. Zero gravity feature is cool as well! Works perfectly for me cuz I’m only 5’8”. Looks like a space shuttle chair of you ask me. Only reason why I purchased my other one is because it looks and functions like a normal chair. If you’re considering buying one of these, don’t hesitate. Grab it when you see it on sale during deal of the day! You can’t beat that value! Worth every penny and then some!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is amazing! Everyone that visits me has to take a tuen in it! Have not found a complaining adult yet. Kids say it is too tall or too strong, but that is because they are so small. I dont use it but maybe once a week, but when i do use it i normally fall asleep before it finishes the 20 minute cycle. That is how relaxing i think it is. Regular $2,499; I got it on the Deal of the Day for $1,249; currently on Deal of the day today for $999. I would buy another if i had a bigger house so we wouldnt havr to take turns. $999 is an amazing price. 2nd or 3rd time it has been that low since i bought mine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Game-Changer for Home Comfort

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    **Rating: 4.5 Stars** I recently purchased the Insignia 2D Zero Gravity Full Body Massage Chair, and it has truly transformed my relaxation routine. Here's a detailed breakdown of my experience with this incredible chair: **Design and Build Quality:** The first thing you'll notice is the sleek and modern design. The black color with silver trim adds a touch of sophistication, making it a stylish addition to any room. The chair feels solid and well-constructed, giving you confidence in its durability. The upholstery is comfortable and easy to clean, which is a significant plus. **Massage Experience:** The massage features are where this chair truly shines. The 2D massage rollers provide a deep and thorough massage, effectively targeting key areas like the neck, shoulders, back, and legs. The zero gravity feature is a standout, as it elevates your feet to the same level as your heart, reducing strain on your spine and enhancing the overall massage experience. The chair offers multiple pre-programmed massage modes, including kneading, tapping, and shiatsu, allowing you to customize your massage based on your needs and preferences. **Comfort and Ergonomics:** The ergonomic design ensures that you can sit comfortably for extended periods. The chair adapts to your body's contours, providing excellent support and alleviating pressure points. The foot and calf massagers are particularly effective, offering a soothing and revitalizing experience after a long day on your feet. **User Interface and Controls:** The remote control is intuitive and easy to use. It allows you to adjust the massage intensity, select different programs, and even target specific areas for a more personalized experience. The LCD screen provides clear information about the current settings, making it simple to navigate through the options. **Value for Money:** At $1,299.99, the Insignia massage chair is a significant investment, but considering the quality and features it offers, it's well worth the price. The $1,200 savings from the original price is a fantastic deal, making it accessible for more people looking to enhance their home relaxation setup. **Areas for Improvement:** While this chair is nearly perfect, there are a few areas where it could improve. The massage intensity might be too strong for some users, even at the lowest setting. It would be beneficial to have more granular control over the intensity levels. Additionally, the chair is quite large and may not fit comfortably in smaller spaces, so make sure to measure your available area before purchasing. **Final Thoughts:** Overall, the Insignia 2D Zero Gravity Full Body Massage Chair has exceeded my expectations. It provides a luxurious and highly effective massage experience, helping to relieve stress and muscle tension. The combination of its advanced features, stylish design, and excellent build quality makes it a standout choice for anyone looking to invest in a high-quality massage chair. I highly recommend it to anyone seeking ultimate relaxation and comfort at home.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price

    Rated 5 out of 5 stars

    Great chair, Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grrat chair, love it. Great presets, plenty of options for custom massaging. Has plenty of heat, can use in any position from upright to zero gravity. Got it for black friday, great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price

    Rated 5 out of 5 stars

    Great chair for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned for 1 week so far. This chair has been great for me, my wife, and 2 kids. The first few days you will be sore as it works all the knots out. I’m 6’2” 240 lbs and I fit good in there still. My 13 year old loves to use it after track and baseball. My 9 year old loves to use it and watch a movie. So far it’s been great and worth every penny. I bought this in sale for $999, but would say that’s it’s worth full price. Delivery was nice and chair came fully assembled. Plugged it in and was ready to roll. Would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    I love this chair!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is awesome and got it on sale for $999. Best Buy delivered it, setup in house and remove the trash. I only had to connect the remote and power cable. I was skeptical because Insignia is either really great or bad. This chair is great! I always wanted one and have zero regrets. Some of the awkward reviews made me almost not purchase, but turns out they are all wrong. Thank BB!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My favorite chair!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my goodness, I love this thing. This chair has helped my back so much. I can actually feel it about halfway through the program pop my back and correct it. Don’t worry about it not having enough power. It has too much if I was gonna say anything, but you can turn it down, so you’re good. If I had to come up with a couple things that I did not like it would be number one the beeping every time you push a button. It beeps when you manually push a button to do anything it beeps when you’re done and sometimes in manual mode, you want to just target one area which is fine but you’re trying to relax and all you here is the beeping and there’s no way to turn it off. Other than that, I’m thinking of buying another one to put upstairs. I got this one on sale for 999 and I believe that is a great price. I probably would not have given anything more than that, even though if I had to put a price on the chair it’s worth $2000 all day long. It has heat and it is wonderful truly. One thing for some people that might be a little much is the side that you sit on can get a little intense , just put a pillow down where you sit a thin one, and that does the trick. One last thing on the dislikes and there’s only two is the keypad does not light up and a lot of times when you’re using this chair you want to use it in a dim Room but that’s all enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    No pain no gain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had the chair a few weeks. It took using it once daily to finally get my muscles worked out enough to enjoy it. It was painful at first, which tells me my muscles were in bad shape. The first two times I could barely get in and out of it because of lower back stiffness. Now it’s easy and I can’t believe the trouble I had at first. Needless to say, IT WORKS WELL and helped with that lower back stiffness! The price is unbeatable compared to others. Even at $1499 which I paid initially, it’s a good deal. But knowing Best Buy’s price match guarantee, I kept an eye on the deal of the day deals and called in the day I saw it for $999 (two weeks after purchase) and they happily gave me a $500 credit. The only con is that it is too narrow for someone with extremely broad shoulders (like my husband). But for average or narrow shoulders it is fine. My 6’5” nephew’s head came off the back of it but he could still get a great massage. So far, no quality issues, and I’m still learning the remote. I love that it does the glutes, most people are really tight in that area. Getting to the glutes helps with sciatic nerve pain. But like I said before, it takes some getting used to, gotta give it a chance. No pain no gain. I am very excited about this purchase. Even if it only lasts two years it’s worth it because there is no limit to how many times you can use it. It’s a bargain compared to paying for a massage therapist and you don’t have to leave your home.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love this chair! Merry Christmas to ME

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking at massage chairs for about 6 months and this does not disappoint! I scored it a substantial discount on Black Friday. I also had a few hundred dollars in Best Buy Rewards. It has been worth every penny. It came complete and I just had to plug it in. I like that it has foot rollers and air pressure bags in the legs and arms. I use one of the preset settings and it is perfect for me. I also like that it has heat in the back section.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    A Useful Luxury! Great chair...

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this chair for a couple of years and it gets used almost every day, and often multiple times. It has performed exceptionally over that time and never given a single problem. The controls can be a little tricky to understand (what adjustment works on a particular mode, etc.) but, on the whole, they are decent. Don't expect much in the way of instructions - they were sparse at best. With a little experimenting it isn't too hard, and who doesn't like experimenting with a massage chair? This is a luxury that is well worthwhile! Waiting for a sale or clearance is a good idea considering the regular price and the fact that no one really needs this kind of thing!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We’re thrilled to hear that you’re enjoying the luxury and utility of our massage chair! It’s fantastic to know that it has earned such high praise from you. We believe that everyone deserves a touch of luxury in their lives, and we’re glad our chair could provide that for you. If there’s anything we can do to further enhance your relaxation experience, please feel free to reach out.

      Thank you for your wonderful feedback! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Whoever made this deserves a raise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure what I was expecting, but it is better. I have not used the chairs in the mall. I have never had a massage. I bought this chair because I have always wanted one. Setup is easy, functionality is simple. It is a little rough on the feet, but after 20 minutes in the chair, it was absolutely worth it. I have had a shoulder pain for over a week not that this thing was able to knead out of me. I swear I heard at least 8 vertebrae pop. I got it on sale for just under $1000, and it is worth every penny after just 1 use. I am 6' and 275 lbs. This thing is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Full body massage, Relaxing

    Rated 5 out of 5 stars

    All you need

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massage chair is all you need. Very comfortable and easy to use. The 20mins full body massage does it all. Recommended to friend and family already. We're so much in love with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms. Time To Relax!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the 3D, was too wide to fit through door, I was sad because I really really wanted this chair. Best Buy returned it and delivered the 2D a few days later. Fits. perfectly through 32" doors! This chair is a "Must Have" Delivery man,Armando was excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Full body massage

    Rated 5 out of 5 stars

    Incredible Massage Chair!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is so great! You can adjust it to any pressure you want. It is a complete head-to-toe massage chair. I got it on sale and they delivered it the next day! I admit that I have fallen asleep in this chair more than once!

    I would recommend this to a friend
  • Pros mentioned:
    Daily use

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough about this chair. When I feel a twinge in my back, I sit in it for 20 minutes with heat, problem resolved. I went to a massage therapist after having this a couple of months, and was sad that I didn't get out as much out of it as normal because this chair has been a godsend and offers me as good a workout of my muscles, and relaxation, at least daily. I've probably used it 60 times already, so well worth every penny. If it lasts a year, that's less than I would pay to go to a massage therapist monthly... except I'm in it every day. Highly recommend! I already have two friends that have bought one as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Straight outta heaven

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you get massages on a regular basis or even need them, this is so worth it for you. I use this chair (if not every day), at least every other day. I love the fact that you can change modes and even use a “fixed position” for when the chair hits the spot and you want it to stay there. I find the kneading function best to work out my sore muscles. There are a few programs that you can choose from, but I always like to tweak mine and make it my own. I love that this chair allows you to do that. The heat function is really nice too. I am used to getting a deep tissue massage when I go to a professional at physical therapy. I am amazed that I feel the kind of relief that I do from a chair. I turn the intensity all the way up and it’s just like having a really thorough deep tissue massage except I don’t have to worry that someone will get tired on me. I also like the fact that your feet get such an intense massage while your back is getting worked on. I can feel all the pressure points lighting up when the chair is at work. Sometimes I even have to turn off the foot function as it can be too intense. There are three people in my household and each of us uses this chair regularly. I was hopeful when I ordered it because of the vast amount of great reviews. This chair doesn’t disappoint. I have chronic back pain and this chair is a game changer. I am thrilled with my purchase and wasn’t surprised to see that the price of it increased. It’s worth it and then some. I honestly think it’s the best purchase I ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect retirement gift!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the chair. No installation required. adding. Accessory complements my home decor and is an exclamation to the peace and tranquility theme I’ve designed in my apartment. A $2500 value for less than $1000 can’t beat that.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your wonderful feedback on the Insignia™ 2D Zero Gravity Full Body Massage Chair! We're thrilled to hear that you love the chair and that it complements your home decor perfectly. It's great to know that it adds to the peace and tranquility of your apartment and that you found it to be an excellent value.

      If you ever have any questions or need assistance with your massage chair, please don't hesitate to reach out to our customer support team. We're here to help and ensure you continue to enjoy your purchase.

      Thank you for choosing Insignia™! We appreciate your support and are delighted to know you're satisfied with your massage chair. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497 BBY-ExBrand_Insignia

  • Pros mentioned:
    Daily use, Relaxing

    Rated 5 out of 5 stars

    Good massage chair at a great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chair is great! Have had it for a about a month and my wife and I each use it daily after getting the kiddos down to sleep. Such a great way to relax and release tension in the back, shoulders & neck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift for my men

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a birthday gift for my husband who works as a truck driver. As he is always on the road he always asked my kids to do massage for him. I just decided that his massage chair is the best gift for him. And guess what ????? Not only he but even I’m now obsessed with it. That’s literally the best purchase I’ve done this year. The mode, the food massage and omg the heating is just beyond of any relaxation. Definitely worth to buy I would even say must to buy thing for each family. Now our friends also want to come to our place after testing it))) I love the energy mode. I have restless legs syndrome ( RLS) and this massage chair is helping me a lot.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      It sounds like the Insignia™ 2D Zero Gravity Full Body Massage Chair was an amazing gift for your husband and has become a favorite for the whole family! It's wonderful to hear that it's providing such great relaxation and relief, especially with features like the foot massage and heating. It's also fantastic that it's helping with your restless legs syndrome (RLS). Your friends must be eager to try it out too!

      If you have any questions about the chair's features or need tips on maintaining it, feel free to ask. Enjoy the relaxation! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

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