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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 548 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the 3-Device Universal Remote for its easy setup, compatibility with various devices, and ability to control multiple devices at once. It is also a great replacement for lost or damaged remotes. However, some customers have mentioned limited functionality, lack of backlighting, and flush buttons as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 548 reviews
  • Pros mentioned:
    Easy setup, Works well

    Rated 5 out of 5 stars

    Worth picking up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my remote and needed a new one so I decided to try this one out. I was pleasantly pleased how easy it was to pair and it works seamlessly with my insignia TV. Also connects with my xfinity x1 box. I would recommend if you are looking for a replacement remote

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Easy setup
    Best Buy Employee

    Rated 5 out of 5 stars

    Buy it and not the expensive ones

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job as well as you think it would! controls all my devices I need it too and more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I fully recommend this remote

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a remote for your lost tv remote lg ,just buy this one I went to Best Buy and u grabbed this remote I arrived home I didn’t need to set it up just pointed to my tv and it worked perfectly, I fully recommend this

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Easy setup

    Rated 5 out of 5 stars

    Very easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know how but it instantly worked with my TV. I was suprised it could control my xbox as well. So thats pretty neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement remote

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. I had gone through multiple replacement remotes through Amazon but they all went bad within 6-8 weeks. This remote is OEM level quality - keys and build quality are superb. Bigger size of the remote is ergonomic compared to the tiny remotes that come with Samsung TVs. Using this remote with a Samsung TV

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price

    Rated 5 out of 5 stars

    Simple Universal Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote was reasonably priced. It was also really easy to set up/connect to our TV.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    good remote

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lost my tv remote so i got this universal remote and it’s working for me great and was pretty simple to set up, the manual was helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as Described

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Synched it to my Samsung TV in my garage and it worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Love this remote!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was much easier to use and program then I thought it would be! Easy to program and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Universal remote control for my tv and my dvd play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this purchase,i di a very good decision to go to best buy and find thes control! It’s very helpful and the price was excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Good review. Great price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Great remote. It was very easy to set up. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Best choice .. ease of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup.. easy user interface Replaced original for multidevice use.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great universal remote works with insignia fire tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to set up! Great device . No issues !!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No voice control makes it archaic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended to me by a best buy chat person as the solution to all my problems. No voice makes it a no go. I have been trying to resolve my new Samsung Tv issues. The samsung voice remote feauture requires a samsung account. It feels invasive. I started setting up the account, got about 10 minutes into it then reset the tv to factory to get rid of it. I was contacting help about returning the tv. This remote was supposed to solve everything. I haven’t gotten it to work yet. Generally upset with the whole remote/tv fiasco. My husband is facing cognitive issues. I needed simple. This remote doesn’t fix that.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience with the Insignia™ 3-Device Universal Remote. I'm sorry to hear that it hasn't met your needs, especially given the challenges you're facing with your Samsung TV and the importance of simplicity for your husband.

      We understand how frustrating it can be when a recommended solution doesn't work out. Here are a few steps you might consider:
      1. Compatibility Check: Ensure that the remote is compatible with your Samsung TV model.
      2. Setup Assistance: Sometimes, universal remotes require specific setup steps. Have you tried following the setup instructions in the manual or online?
      3. Alternative Solutions: If the remote still doesn't work, we can help you find an alternative that better suits your needs, possibly one with voice control that doesn't require a Samsung account.

      We appreciate your patience and want to help you find a solution that works for you. Please let us know if you need further assistance or if there's anything else we can do to help. Thank you for bringing this to our attention. BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Replacement remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote that I had purchased works on my tv. The downfall of it is, that it’s so confusing to use and not worth the amount that I paid for.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback on the remote. We're glad to hear that it works with your TV, but we're sorry to learn that you find it confusing to use and not worth the price. We appreciate your input and will use it to improve our products. If you have any specific suggestions on how we can make the remote easier to use, we'd love to hear them. Your satisfaction is important to us, and we're here to help! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great remote and easy to setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had good experience with this remote, it works well, had no glitches, and did everything it promised on the product description. The only thing we would have liked was a way to relabel buttons, but otherwise we enjoyed this remote. It was a good option at the price point.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK remote but not truly universal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked with hisense u8k I had but it did not work with hisense qd6. It also had a little lag.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback regarding the Insignia™ 3-Device Universal Remote. We appreciate your insights on its compatibility and performance. It's important to note that while the remote is designed to be universal, there may be variations in compatibility with specific models. Your experience with the Hisense U8K and QD6 provides valuable information for other customers. If you have any further concerns or need assistance, please feel free to reach out. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great purchase, Easy setup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for my insignia FireTV, setup was simple, and it works seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv remote

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my remote because it has different features very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we needed. Buttons are big enough I dont have to wear my glasses to see it.

    I would recommend this to a friend
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