Customer Ratings & Reviews

Best Buy did a great job installing my starter!!!!

ordered this remote starter for my husband for Christmas. I thought it was a great idea since his truck has to be parked in the driveway. Tried to book install. There are no installers even close to do it. Waste of money :(

No hassle, no worry installation. Worth every penny, it works seamlessly!

Purchased a remote keyless entry / remote start viper system and Best Buy install. Totals $511 + tax. This was on a Saturday at noon. Sales guy says next install date they have open is the next Saturday and asks what times I would like. We confirm next Saturday at 9am. He sets up the date and says to watch my email for conformation or decline. By Wednesday still no email. Watching junk box, deleted items and inbox. Get nothing! Call them, lady looks up the installs for the coming Saturday. Says she sees nothing in the system with my name for that install date. That I could schedule for another install the following Saturday after the coming one, since that is the next open spot or call another best buy store. And try for earlier. F*** you! Spent $511 and you can't even get a install date correct! Never dealing with best buy on automotive installs again. Maybe it was luck, but they have tons of complaints on screwing cars up anyway. If they can't even get a week schedule date right. I really should not trust them on installing parts for a vehicle either.

If you are looking at buying a remote start you need to buy a package that comes with the starter and install this is for customers who would like to have their own remote start installed that they already have if your unsure contact your local best buy and speak with an installer directly! Keep in mind winter is a very busy season for the installers and answering phone calls are difficult to say the least

It’s reasonable priced. Obviously the installer has installed something wrong because I just checked my system after my vehicle not cranking yesterday turns out now my starter is bad on a brand new vehicle!?!? Um this is no good and there were not any issues prior too. I’m going to be very upset if damage is permanent Other than that anything else is fine with geesh squad never using automotive again

Have bought three different 2 way remote starts in monroe louisiana at bestbuy for three different cars all installed by bestbuy worked great. Now can not even get know body on the phone to find out in a can get another one installed are not Spent all that money Customer Service has went too CRAP

They don’t even know what they are talking about!!! What is the point to buy this thing for a winter and they keeping rescheduled your appointment for 2-3 times ? It’s about Jan already and I bought this back in November. “Yes yes yes we can install the remote start for you” I don’t know what to say after spending 4 hours and get rescheduled because they don’t know what’s happening ;”(

I have had many remote starts put in buy best buy and have had good luck with them

I used remote geek squad and was so pleased with the agent. Kubra Kulsym convinced me that Best Buy has my trust now and in future. When i buy a new computer ...no doubt Best Buy

The geek squad will tell you that it will take 4 hours but that's how long it could take if they run into problems. It only took 1 hour and that is only because the guy had to back track and add the TAC (whatever that is)

I was given the remote starter and installation as a Christmas gift, which means I did not get it until Christmas (a month after it was purchased). After getting it I went online to make an appointment for installation and it took me over a month to actually make the appointment. The day of the installation I received a call from the Geeksquad to ask if I had the additional parts need to bypass the locks and kill switch in my car. I got the call while I was at work, so it was left as a message with no call back number of course. Called back, and was told that they had one part needed but the other one was unavailable and I would have to reschedule, but they could not tell me when the part would be in. I was furious at this point, and made a statement about being called at the last minute about this, to which the person on the phone stated it wasn't last minute as they had called me that morning.... sorry, but in my world calling me the day of install 3 weeks after the appointment was booked to inquire about parts is last minute.... I returned the remote starter to Best Buy in Braintree where they were not going to take it back because it was past the return/exchange date. It was past that point because it took that long to get an appointment, and they could not even install it because they did not have the parts to do so. I did get the money refunded to my girlfriends account, but never again. If you do this, make sure you know what parts your car will need in addition or do like I will be doing and go to an actual mechanic. To top it off, I lost a half days pay as I had already left my job for the day to deal with this.

Installed in a 07 Ford Ranger 10/31/13. Worked fine until it got cold. Was told by tech. that they had problems with some Fords. They informed me that there were 4 possible programs that they might have to try to make it work. Finale after second program, it seems to be working fine. We will see in about a month. Techs were very supporting and told me if I had any problems to just give them a call.

After having family put in my radio and having to redo a few times. I was glad to let the geek squad install remote starter. They did the job right on the first go and cleaned up any mess they made.

I purchased Geek Squad remote installation service along with a Arctic Remote start kit. I called local BB Store to setup an appointment for installation and I was informed that they do not have auto tech installer at that store and referred me to another store close buy. Called the second store and talked to auto tech, but he said he is being transferred to the first store I called by the following week and he is fully scheduled before his transfer from second store. He also told me that he is on one week vacation before joining the first store. So technically I lost two weeks. Then again, he is not sure when would the first store would be able to give me an installation date after he join them. So I waited for two weeks and start calling the first store for installation appointment. 3 calls and 1 personal visit, could not find get hold to the auto tech, but was promised call backs all 4 times. Now more than a month passed, no one called back and I returned the remote starter and got a refund for the hardware. Now, I need to go back to the store and talk to the manager for getting refund for the un-used Remote start installation service that I paid over a month ago. Lesson: Make sure your local store has a auto tech available and check his earliest available date. In the event you decided not to use the service, getting a refund is a pain in the neck...

Purchased the hardware, installation included. Trying to get an install appointment for two days now. Not successful after waiting online for 1 hr each day. If not successful in another day, will return the product. Tried nearby stores. (west Paterson and Seacaucus)

I had Viper remote start system installed on my Toyota Corolla 2014 at a BestBuy in Levittown, NY. The tech who installed the system did a great job and was very friendly. I'm glad to see how he took his time to do a thorough job and then walked me step-by-step how to use the new system. Great job!

Purchased as deal of the day with Viper remote start. Everything works fine. I have confidence in Geek Squad.

Bought a car starter for Christmas. The following week I called to schedule an installation to the Burlington store to find out that they dont have any installers (they are trying to hire one!). I was referred to two other stores. One gave me mid February as the next available time, the other -Malden- asked me to leave my contact information so they could call me back. Never received a call from them. The next day I returned the starter and went somewhere else to buy a starter that was installed the very next day. Consider doing this yourself.

I purchased this product online, but when I went into the store to find out exactly what I bought, they told me in the store that this product is not compatible with their auto services in the store. I had to buy a product in the store, which already includes installation, and get this purchase refunded. The process to get this product refunded took me two days because each department I talked to kept transferring me to a different department.