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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 245 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.3 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 245 reviews
  • Rated 5 out of 5 stars

    Premier Logistics did a 5 star installation.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premier Logistics did a great job installing a LG 1222ivsm AC window in a bedroom. They were neat clean on time. Took less than a hour to install. In Northern California. Thank You Premier logistics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable Air Conditioner Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the guys that you sent to set up my air conditioner. I made sure that it was done right and that I understood what they were doing. They were on time and professional. I would be happy to have them back for any future set ups. They really knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gret service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed my new air conditioner were friendly, efficient, helpful. They even removed the old Air Conditioner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would purchase again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my unit for my tenant. Overall, no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service above and beyond

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install. They took all safety measures to ensure the installation was safe. Courteous and timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great and looks good! Service did a good job putting it in too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Being Cool is Great!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are providing this product with only 4 stars now. However, if the unit continues to operate efficiently into the summer of 2023, 5 stars will be the new rating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installment service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the install with my air conditioner and I'm glad I did. Installer was courteous, professional, knowledgeable and pretty funny. He noticed a problem with the air conditioner plug and quickly resolved the issue by returning the faulty air conditioner and coming back the next day with a new one. He installed it and it works like a charm. Installer was awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Window AC installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with their work. Very polite. Went out of their way to make the AC in the space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, professional and neat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians took out the old unit and installed the new one quickly and neatly. They came with all the necessaryaccessories for the installation. And they relocated the old unit to the garage for us. Nice guys and very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AC Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed my ac were very professional. They had all the tools needed for the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool Comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the medium size bedroom I put it in. I like the remote setting option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got an air conditioner from B B for our daughter and they came and installed it. The air conditioner works great and the team that put it in the window were on time, friendly and fast! Would recommend B B to everyone for service. They're the best!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Was installed nicely by the Best Buy guys. Seems to not fully register the temp and energy savor. Sometimes turns off for no reason.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did what was required.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did what was required, removed old A/C and put in new one, but I did have to adjust afterwards and insulate on my own. There was no coordination between install and pickup of old unit ( two teams?) resulting in pickup wanting to come before old one was even removed, resulting in cancellation of removal and I had to do that myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wall air conditioner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bordy was the best. He was very professional and did it right. Not like the first installers put the air conditioner in the wall and left. He said need to come back with boards and it would cost you $100.00 dollars Really

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good installation. He even helped me set up the app for wifi

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installers were very professional/courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were 3.5 hrs late ! Best buy needs to do a better job in coordinating between their customer service and the third party they use for delivery/installation ! Best buy's customer service disconnected me NUMEROUS times during the actual delivery day !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Compact, great design, and easy operation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small size important but motor runs much noisier than i like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A/c installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I strongly recommend to buy the total tech membership is very good the services are professional made and don’t have to pay extra the team that went to the do the service are excellent and they explain all the installation step and they showed you how is going to be installed thank you

    I would recommend this to a friend
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