Customer Ratings & Reviews

I had the batteries replaced on both my wife's and my iPhones 7 Plus. They are paid off and we want to keep them for a while so we changed the batteries to optimize the charge to them. It is known that these batteries deteriorate over time so this was a sensible preventive measure at a good price because Apple is offering a discount. I made appointments online and the best available for us was at this Best Buy. When we arrived for our appointment we were helped rather quickly and Jonathan was assigned to do the work for us. From the start, he was polite, professional, patient and very attentive. He took his time to make sure we understood the process and answered all our questions, He clearly knows his job well. We left the phones there and were told to return at a certain time. We returned slightly early and were pleasantly surprised that the work had already be completed. Overall, this whole process went very well.

The Geek Squad members I interacted with in store at Best Buy, Jackson, TN were GREAT. Best Buy Customer Service Rep (BENJAMIN...not in store) was rude and unprofessional. There was a three week delay in repair.

The agent fixed my screen and later after I told him replaced the battery. There was a delay in fixing it so I had to wait a few hours and I also got a screen protector put on that I was charged half price for. Ok service and ok phone.

Its great that Best Buy is now an authorized Apple Service Provider. We only have one Apple Store in our area and it is 45 minutes away and is always very crowded. Now I can hop into either of the two local Best Buy stores near me and not have to wait for an hour before getting service. I have had battery replacements for my iPhones at both the Apple Store and Best Buy...both were equally good and efficient, but Best Buy didn't have the long line to wait in before service.

My Apple cell phone Was not functioning correctly and I contact at the Apple store. And this was where I was referred to the Best Buy store in Lakeland as an option to get the battery changed out of my phone. Knowing that there had been a defect in the iPhone 6s battery I was a little surprised that I still ended up having to pay a fee for the battery

I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

Good replacement which has helped my battery life and the overall experience of this older phone. I was disappointed that they did not have parts in stock.

I have bought about a dozen iPhone battery replacements from Best Buy and the experience depends on the staff. Some staff treat you like a child as if I don’t know the implications of changing the battery. Other staff are efficient and as well trained as Apple staff. You get genuine parts and the schedule is more open than Apple.

Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

I had to get a new battery for my iPhone installed, so Best Buy was the closest store that could do it. It was an easy process-I made my appointment online and went to the store. The only thing I wish I had known was that even though I had an appointment that didn’t mean my battery would be replaced right then, I had to leave my phone and return 2-3 hours later. It would have also been helpful to know that I needed another phone with me so they could contact me when complete, the location I visited was not close to my house so I had to stay in the area.

My Iphone battery had failed. Apple stores were to far away to go get it changed. The local Best Buy offered this service at a reasonable cost. The time to get it changed was less than 24 hrs, I recommend this service to anyone. The store personnel were friendly and helpful.

We bought a Samsung refrigerator and we have had such great luck with them in the past we generally don't buy an extended warranty. We bought the Geek Squad Protection Plan because Samsung does not have an authorized repair vendor in our city. Best Buy would provide service only if we bought the protection plan. It is a good comprehensive plan at a reasonable price so we bought it just so we are not left in a lurch if we need repairs.

My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

I'm rating my experience with Geek Squad at a 3 star ONLY because after 3 appointments, someone was finally able to complete our IPhone replacement transaction. The first 2 appointments were complete failures as there was a "glitch" in the system and they said they could not submit the paperwork. It took 3 appts, 3 trips, 2 different Best Buys and over a month before a someone figured out a way around the glitch. Not sure I'll use them in the future.

The agent change the phone battery in 1 hour time.. and all is well. Everything works perfectly good right now and I feel like I am having a new iPhone

I took advantage of the iPhone battery replacement at BB and it couldn’t be easier. Made the appointment on the Apple website, set a time, and dropped off my phone. Less than 18 hours later it was ready to go. The only nuisance, and why I’m giving it 4 stars, is that you have to make another appointment on the Apple website to pick the phone back up. That came as a surprise and I should of been advised when I dropped it off.

I brought my iPhone 7 Plus to the local Geek Squad with a cracked screen and a diminished battery. The price for the genuine replacement Apple parts is quite reasonable, but the service itself was pricey. However, I had installed an off-brand screen onto my iPhone (cracked it previously a year before) and the tactile feedback never quite felt right. Kept sticking and missing inputs enough to annoy me, so I bit the bullet and paid full price for professional service. When I got it back, it immediately felt like the real thing again. Not cheap, but worth it!

Registered online for a battery replacement and screen replacement. When we got there at our appointed time, we still had to wait in line like the time didn't matter. And they didn't even know why we were there, so the tech had to check to see if they had the right battery and screen for an iPhone 6S Plus, all of which had been specified in the scheduling. Fortunately, they had both in stock. It was 45 minutes before close (6pm early close due to Coronavirus), so he didn't think he could get it done before they closed. So, we left, planning to come back the next day when they opened. At 3 minutes till 6p, we got a text message that phone was ready to pick up. We came at opening the next day and picked up the phone. There were no problems with the replacements, and no data had been lost. All in all the service we received was good, but the scheduling process definitely needs a lot of work.

I have nothing but songs of praise to sing for the Best Buy Geek Squad. Jacob was a saving grace, so patient, and actually got my phone fixed lightening quick so that I would have it before I went on a 3 week vacation. They went above and beyond and gave me a lot of confidence that my money was being well spent!