Customer Ratings & Reviews

Yea my original phone was broken during the battery replacement for some reasons. And the staff offered me a replacement iPhone instead. Pretty funny experience..fortunately ended well for myself.

Agent worked quick on replacing my battery. I Made sure to back up my iCloud before hand to make it a smoother transaction

When my battery drained on my 3 year old iPhone it was either buy a 1000 phone or replace battery. I chose a new battery for $50 which worked great. And my phone is good as new.

I am a huge fan of the Geek Squad. They have saved my life. LOL. I was afraid I was going to have to purchase a new phone because no one could find anything wrong with it, but these guys figured it out and fixed it. I love them so much. <3

Best and Quick support from Geek Squad.. I will give the 5 star rating for the attentiveness of the team and the way they received me to have the iphone battery replaced.. Definitely will visit Geek Squad next time, if I need any assistance with my devices. Thank you Geek Squad .. :)

Noticed the battery on an iPhone was needing to be charged too often. Decided to look into it, found my battery was failing. Took it to bestbuy and they replaced the battery with an official apple battery, would recommend all battery replacements to go through bestbuy.

I had no idea that I could have my battery replaced in my iPhone 7 Apple showed me where I could get my phone repaired. I made an appointment with Best Buy and only had to keep my phone for about 18 hours ! The Geek Squad did a great job and always very professional !

Very good service! Highly recommend! Always very helpful in a timely manner!

My wife's phone had a terrible battery life and she recently got the battery replaced and is extremely satisfied with the result. She did go into phone withdrawal for the 2-3 hours it took to get it done.

Brought the phone on for a battery replacement and Ethel guys at geek squad had to had the battery changed out in no time. Had no issues with the battery

Got my iphone screen and battery replaced. It had to be sent to a different store to be fixed and was back the same day!

My wife just upgraded from her iPhone 6s because the battery wasn’t holding a charge as well. I’m going to give the 6s to my mom so I decided to get the battery replaced before apple raised the price before the end of the year. Made a reservation on Apple’s website. Repair took place same day and was only $30

Was having problems with my phone where the whole unit would get super hot and a faint purple line would appear on the screen. Turns out the battery was expanding and pressing up against the back of the LCD screen in the unit. Best Buy took out the old battery, put a new one in, and I haven't had any problems since.

the battery was under warranty and they did a good job replacing it as i waited.

Super happy with everything. Love the new PC. Geek Squad was very very helpful.

Great service only concern was it was just a little pricey guys!

The agents were able to quickly fix the screen on my phone and change the battery and now my phone works great.

The agents greeted me nicely and made me feel welcome. I arrived at the scheduled appointment time I did on the Best Buy site. The individual who took my Phone for battery replacement did a excellent job of explaining what they were going to do and how long it would take.

Very pleased with service at the store. Everyone was friendly and courteous. My phone was finished BEFORE they had said it would be. Will definitely go back for any future purchases.

They did a great job with the battery replacement. The phone still was water “proof” after the battery was replaced. If I need to replace another battery in the future I will use Best Buy.