Customer Ratings & Reviews

This is a really useful tool. It is not perfect and has a slight learning curve. It does exactly what it says it does and it is really easy to install and use right away. I do have to go back and edit a little bit but it is still much faster than typing out a book verbatim for outlines and notes especially if the book is dry or technical.

The user manual is inadequate to guide the non-geek new user. Basic information is missing, like the manual (buried at the end of the Demo program). Also, helpful things like how to successfully install the software; what to uninstall if the first install fails; and how to get to important screens. Customer support relies on email exchanges, rather than more practical chat exchanges. Answers arrived 1-2 days later. Moreover, the tech support agent did not carefully read the exchanges, so they offered inappropriate and/or incomplete responses. Certain name and jargon used in the manual and by tech support were conflicting. I wasted many hours trying to make it work. For what it is worth, a techie friend eventually did make it work, but I can't afford to keep him on-call at my house. If a device or program is easily learned, logical and helpful for me to use, I'll keep it. But if not, as in this case, I won't keep it.

I was hesitant at first to purchase this scanner because of the negative reviews I found here. I still went ahead and bought it anyhow. And then when I received it and got it working, it'd show nothing but garbled text. I thought, "oh, just like some rewiews said." I called BestBuy.com to return it but then telephone rep suggested perhaps it was defective. I hadn't thought of that. So I got a replacement. I wasn't expecting anything different for results but, boy, was I wrong. This thing works like a charm. I am so happy I didn't give up on it. Perhaps the delivery carrier was to blame for the defective one, but whatever. This hand-held scanner's worth the price.

I purchased this to take notes of important material for school reference. It does a pretty good job at reading the words, only an occasional glitch or two. The directions leave a bit to be desired, but overall it's a useful tool and I am satisfied with it.

I have only been using this for a couple of months. I am in school for nursing and I have to say. . . This product cuts my study time in half. I don't have to type anything. I can have my slides, book, and notes in front of me and scan all three in conjunction with one another to make one study sheet for tests. It scans almost as fast as I can type, without the whole typing part. Which is really nice. It also scan over yellow highlighter. Which is super convenient! I wish I had this for my other degrees.

- Does not scan text clearly - Does not import text into PC or Mac legibly Perhaps the other editions of this product function better?