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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: flawlessly cleans the whole house. Navigates around everything and knows its way home. Battery does all of the rooms. Cons. If you have it scheduled to run every day you have to empty out that container every day so if you forget it will not start.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Fantastic product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great product, made cleaning so easy, great features and best of all sends a report after the cleaning is done

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. Not having to clean the carpets anymore is very good. The suction power is very impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mapping

    Rated 4 out of 5 stars

    Roomba 960 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this Roomba a month ago. Easy set up and program. It takes off each day as programmed. It maps and remembers so it know where to go rather than bumping every time. It can also remember to return to a spot after getting recharged. It definitely helps keep the dark wood floors cleaner. Suction could be stronger. Good purchase for me.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Doing a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have lots of pet hair and it is doing great at cleaning it up. Tried out the invisible wall stop and it worked. Could use a bigger trash bin. I run it three times a week. It takes it two cycles to complete the job. It needs to charge and have its bin emptied.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    DJ Roomba

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Rent an A-frame Loft and was hoping this could get those hard to get areas. Unfortunately the way my place is set up it was unable to get the tight spaces. The areas it did clean came out great. When I do get that future house I will be sure to purchase another one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome timesaver and super easy to use! Great for clearing dog hair and dust, even under beds and other furniture

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Does a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical about how good of a job this bot could do but it does awesome! Just have to do a little touch up work in corners and now keeping the floor clean takes a lot less effort. I like how it maps out where it has been, how it stops to charge if needed, and notifies you on the app if it gets stuck.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Every house should have one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several years of being a loyal fan of another brand of robot vacuum, we decided to try something new after our other vacuum died. We have two inside dogs--a German Sheppard and a Shih Tzu. Between the two of them, we constantly battle dog hair. We were pretty pleased with how our previous robot vacuum worked at keeping the pet hair cleaned up, but we were astounded at HOW MUCH MORE the iRobot brand picked up. Initially, I was hesitant to buy the Roomba because I thought that it cleaned in a random "pinball" pattern. My OCD couldn't handle the thought of that! But the Roomba 960 cleans in a linear pattern--YEAH!!! I love walking in to my bedroom and seeing nice, straight vacuum lines on the carpet! The Roomba also does a great job of transitioning from carpet to hardwood and tile. I would highly recommend the Roomba 960. Although it's at the upper end of the price range for robot vacuums, I feel as though it was worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Roomba 960

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba 960 works well. It’s great for picking up pet hair. Sometimes it does not make it back to base before battery dies but that’s not a big deal for me. Got it on sale for a great price too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product for hardwood floors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think my Roomba does amazing things on the hardwood, luckily most of my house is hard so it ends up looking pretty spotless. However, we do have two areas in our house with rugs, one being the bathroom and the other the kitchen. In the bathroom it is a medium to long loose shaggy rug and the Roomba did great on those, but the short, tight knit rugs we have in our kitchen still had dog hair and other things stuck to it and it didn't seem to suck up all the dirt within the rug.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works wonders

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a dog who sheds. I got tired of having to sweep daily this is the best investment I have made this year

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is such a time saver! The app is great. I have it vacuum while I'm at work and the floors are spotless. My dog sheds awful and it picks it all up! I haven't had any issues with it getting stuck!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little cleaner!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes this is a very expensive piece of equipment that cleans your house but it is worth every penny! Once connected to the app you can schedule it to work whenever you want or just hit the clean button! I have an AMazon Echo as well and I can get it to start cleaning before I even get out of bed!@ Does great with dog hair although you will have to empty the catcher often depending on how much your pet sheds. Would recommend this to anybody who wants one!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Dog owners must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you or your significant other can't stand dirty floors or dog hair in general this product is a blessing. To wake up in the morning to a clean floor incredible. Love the mapping of where it worked. Love the edge cleaning feature. The trap is always full of dog hair in my house but both the wife and I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this Vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is 100% worth the purchase . I have dogs and a cat that bring in a ton of dirt and occasionally a goat will sneak in and this vacuum keeps the fine grit dirt up better than anything. So happy I purchased this vacuum. Only reason i Give a 4 star is how small the "trash bin" is on it. it needs emptied just about every time or every other time it runs. Might not be as bad at a house without animals though. P.S.A I have hardwood floors not sure how it works on carpet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great cleaning

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Roomba lasted for more than two years and it broke because of me. I like this kit so much that the same day I went to the store and bought a new one. This equipment makes my days more comfortable and my house looks immaculate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Perfect vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba 960 has to be one of the best things I have bought. It is simple to set up, use, and control while on the go. It is quiet and does wonders at picking up dirt like it should. Definitely recommended if you are always on the go but want a vacuumed home to arrive to!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    I love my roomba!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale on Black Friday. It does a great job vacuuming and is easy to empty and remove my hair from the rollers. It does get stuck on little rugs or under my recliner when I’ve moved it from it’s spot, but other than that it’s perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    A great addition to our lives

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a household with three furry companions, we always felt like we couldn't keep up the with mess. So we decided to get this iRobot to help with the fur issues. It has been amazing. Easy to set up and it gets our entire house done on 1.5 bins.

    I would recommend this to a friend
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