Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 3,422 reviews
  • Rated 4 out of 5 stars

    A bit impressed!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I did several researches online and watched quite a bit of video reviews. Saw this model be compared to its previous predecessors and it’s younger generations. I picked the 960 due to the fact that it was had more to offer than the previous models and wasn’t as pricey as the newer gens. I use it mainly on hardwood floors for pet hair and food crumbs. I have also used it on the carpet downstairs where the kids play. I believe through reviews it has the higher suction power on carpet overall which to my surprise picks up the kids cookies and chips crumbs nicely. It also picks up pet hair off carpet really well. The biggest feature I love using is setting a vacuum schedule for the main areas (kitchen/dining/living room). The bin is big enough that I only need to empty it out every other day which is 2-3 times a week. Also maintenance is very simple and straight forward which I do this once every two weeks. I would recommend this to anyone who doesn’t want a super pricey high end new gen, nor would they want an older model which is less “smart”. It’s practically the perfect in between. I plan on getting another soon!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Completely different experience!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what I'm talking about. This is the future where robot vacuum like this is going to make your life easier. I have a very packed one bed apartment so it's a bit challenging for the irobot to get around and get the job done, but it gets it done in around one and half hours to two hours. At the end of each cleaning cycle you just have to clean out it's bin and also clean the rollers for any hairs that gets stuck in between. You can schedule to run how many times a week you want it to run and when to run through the mobile app. At the end it's a very helpful bot which cut down a major responsibility of mine. But I am scared for that day when it runs over me and will join forces with other irobots to dominate human race, must save Sarah Connor......just kidding

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great for 1 BR Apartment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My apartment is roughly 850 sq feet and this is able to clean the whole thing and return to the docking station without any issue. I’m always shocked by how much it picks up. I have a 60lb long haired dog who sheds a ton and it picks up the hair great! Only downside is having to clean it out of the roller brush. The newer models have better brushes for pet hair if you’re willing to splurge more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROOMBA 960 knows where to go!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba 960 knows where to go and very systematically follows a cleaning pattern. It got into trouble only twice: Once, it started to eat up the Christmas tree shroud (our mistake not removing it) and secondly, lifted up too high on a bar stool base and lost grip. There is usually no problem with the round chrome bar stool and dining room chair bases and once the Roomba encounters such an obstacle, it diverts immediately. It's amazing how much smarts is packed into this thing. When, during the cleaning cycle, the battery gets low, it returns to the docking station for a recharge. When the Roomba docks into the station and plays a little victory tune, you know the job has been successfully completed! We named her Lucy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to setup and connect to your WiFi connection. If you move away the small things out of it way (chairs, power cables, etc) his iRobot will do an extraordinary work for you.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    A nice upgrade from the Neato

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the neato but after a few months it did not want to go on my area rugs which it did no problem for months. This has much more suction and makes rugs look new

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Best purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job quickly. The dust bin is a little small but it can clean a large bedroom without stop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Guy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 kids+ 2 shedding Cats+ 1 Harry Dog. We Love This Guy. He has become a member of the family. He’s a great guy, doesn’t complain when it’s chore time. He’s always full of energy, but not in a rambunctious way. If you get a chance to invite this guy into your home, you will not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Perfect! Love it!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum! It works perfect for picking up pet hair. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. My floor stays very clean all the time. It doesnt get stuck and ita very accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Her name is Alice

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She does not clean-up after herself. She starts to work every morning at 11:00. But, she is picky. She wants her filter clean, and inside belly cleaned or she refuses to work. We have dogs. Alice tries to pick up the dirt and hair. Most mornings, she works hard and does a good job. But, you have to clean -up after her every time she works.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance! Absolutely love this product

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Daily use

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since using our Roomby daily, our rug looks brighter and whiter

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not That Smart

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary: The Roomba 960 is not as advanced as the marketing suggests. The hardware is upgraded, but the core navigation firmware still feels old. Pros: - The app is convenient. - The waste bin is easy to empty. - The rollers are surprisingly good at picking up debris like cat litter. Cons: - The "visual guidance system" is not very smart. It is constantly ramming into my furniture. - The device has trouble finding its way to the charging station in a 2 bedroom apartment. - It does not provide a way to manually remote control the unit like previous generations. - It gets stuck under and on top of furniture a lot. It is really good at climbing onto things, but it can get stuck on a 1" table or chair stand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great device!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device that helps me clean up garbage. I am very happy with it. I have two children and two parrots, so this robot is necessary for me. Now I have more free time and a clean apartment. Who thinks to buy, I will say one thing "I recommend it!"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Amazing Roomba 960

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased this for my 1700sqf. Apartment and it has been awesome! It has laid out the whole apartment and it cleans it automatically on a daily basis. Leaves very nice patterns in the carpet too. See attached photo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MyHouseCleanerRAMU

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using iRobot Roomba 960 for a year now and it has been working fine without any issue, He has been a family member, and lovely we call him Ramu. Ramu has cleaned as of now 44700 Sq.Ft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Roomba! It has really been a life saver for me!! I would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a bad back and using a regular vacuum kills my back. The Roomba vacuum is one of the Best Buys I’ve made ! No back pain with a Roomba!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best way to spend money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised how much dust it actually can suck. Instead of cleaning apartment once a week I do it once a month now.

    I would recommend this to a friend
Sponsored