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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Luis

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cleaning quality. Easy to set up. Look for every available space to cover and clean. My wife love it. Cleans good hard surfaces and carpets.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Worth the extra money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this roomba after returning a less expensive model (another brand). I feel like it was worth the extra money in order for it to map out my house. The first model I bought just bounced around in random paths. This actually vacuums in a pattern, like I would if I were to do it manually. The suction is good and it always gets up a lot of dirt. I empty the bin every day. I like that it has an app that I can program the day/time for the roomba to clean. My only dislike is that I have an area rug with pad that it just a bit too tall and the roomba can only get on it about 1 out of every 20 tries. I wish the tires were a little bigger or the bumper bar was a little higher to get up on the rug.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Great Robot Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work great and charges it self. I picks up a lot of fiber off rugs and carpet so the little holder needs to be emptied frequently. Otherwise it does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is terrific. Depending on the size of the floor space you want it to clean, It takes a few runs for it to learn the lay out of your house, but after that it does a complete and thorough job. We have ours scheduled to run every Thursday afternoon while no one is in the house. So far, it has really reduced the stress and hassle of having to sweep the floors regularly (we have all wood floors so can't really comment on carpet performance). The wireless integration is definitely worth it and cloud integration means you can check on it or start it up when you are outside the house. Overall, very pleased with this product and plan to buy another for the basement when finances permit.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought a second Roomba for my vacation home. These devices work great. I love putting the Roomba to work and sitting down to relax with a cup of coffee. I do feel that you need to supervise these devices and I would never schedule them to run when I am not at home since they can become tangled in electrical chords of lamps etc. I also tend to place objects to keep them contained in an area since they sometimes forget to clean areas well. I have also noticed that they will obsessively clean an area that is not dirty. But overall, they are worth the money and I think think the higher end models work better.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal
    Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Great iRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our iRobot has exceeded our expectations. The goal was to pick up dog hair regularly and it has done a very thorough job. My only recommendation would be a larger trash bin.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    The Roomba 960

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba 960 is a Beast. It works as advertised, the unit will run over just about everything. It is very smart and can map out your whole home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good helper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the little vacuum but do wish the fence beam was a bit longer. We bought some add on beacons. Overall good performance and oddly enjoyable to watch

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    An excellent item. Some learning required...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has turned out to be quite an excellent item for helping around the house. Setup is very easy, but you must follow the instructions exactly to set up the WiFi services. Once it learns its way around your house, you will be amazed at the dust and lint it picks up that you never knew existed. We have been using for about 1 week now, and have learned how to "prep" the house to make sure it works best. Things like loose power cords, shoestrings, etc. tend to wrap around the cleaner and cause it to stop. Using the App to control has been easy, and the mapping software is nice. You can actually see a "map" of your house, and tell where it has been cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works as advertised. It will clean all types of flooring. It will go from carpet, hardwood, to rug with no problem. Quite and battery last 2 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Great vacuum for pet hair it bin

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great vacuum and dog hair never gets tangled. Problem is the bin gets full quickly. It isn’t full but the pet hair hits the sensors and it thinks it is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have hardwood floors and this vacuum works great. It goes over area rugs fine, gets underneath a majority of my furniture and is easy to use. It has saved a ton of time and keeps the common areas clean. In some ways it’s better than a traditional vacuum because it can go under most of my furniture where a traditional vacuum I had to either move the furniture or use an attachment. The 960 is better than some of the lower priced vacuums because it navigates much better. I tried the 890 and the Samsung and although they vacuumed fine they did not do it as efficiently. It’s worth spending the extra money.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This roomba is awesome!! So easy to use and picks up stuff you can’t see! Have 3 dogs and it gets all hair!!! Definitely a great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    You need this, your floor is dirty

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How did I not get this sooner! Life changing little helper with ease to use. Crazy how much it picks up even after a good sweeping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic hardware, programming and app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife researched and picked this unit. The argument was that we have a new dog that sheds excessively and we needed to vacuum often. I quickly corrected her and said, “No, WE do not need to vacuum. While the floors do need to be vacuumed often, WE already own a vacuum, and WE made two kids that are old enough to help out.” Well, 45 minutes later I picked I’m up our Roomba... I am extremely impressed with everything about this unit. It was very thoughtfully engineered...even small details about how the small parts disassemble when periodic cleaning is needing. It’s all foolproof*. The final outcomes are great. It vacs nice, straight lines (think Wrigley Field visual) and the app gives you great control and daily feedback about where it’s been. The ability to control the unit via verbal cues (I linked it to our Google Home system) makes life better than the Jetsons. Very well done. I won’t go so far as to say that my wife was right, but this was really, really close:) I will write that she was right, though. Don’t tell anyone that part. * - even after a few old fashioneds

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Roomba is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this model. I would not want to run it while I'm not home, so for me the app doesn't do anything worthy. But the little guy is a clean freak. He gets under things I can't get to with a stick vacuum. I have to empty the tray once or twice before he is done, so I can see the advantage in the higher end models that self empty. Since I intend to be home, doing other things while he's vacuuming, I don't mind keeping an eye on him. Most importantly, my house is cleaner. I'm happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Buy it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome for maintaining floors everyday. Sends you a report with a map of everything it cleaned when it is done. If you are considering this..... Buy it. It is worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    You must pick up before running it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba cannot be left alone unattended. This is the first robot vacuum we have owned and they likely all have similar limitations.. It inevitably gets caught up in something. We do our best to pick up before it is run, but any stray cord or shoe with laces can get it stuck. Even blankets that hang too low to the ground. Keep your closets closed. Out of 20 or so runs we have only had a few without incident needing human intervention. Nonetheless it works as advertised and has kept the dog hair down and the floors are nicer to walk on in bare feet. It is a good for daily maintenance but not a substitute for proper cleaning of the floors.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Cleans well!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a good job of cleaning our first floor that is an open floor plan. The only problem is that it frequently gets stuck under some of our furniture and is unable to clean the entire floor.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Very useful, but kind of noisy in bare floors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It saves my time as it cleans my home as its own based on the schedule. Dust bin capacity is lesser compared to its rivals, but adequate for me. Mapping helps tracking the cleaning activities. It couldn’t find the docking station few times. Only problem I’m experiencing is the noise. I received complaints for my neighbor staying down stairs regarding the noise that it makes, mostly when it cleans bare floors. I may have to return this If I get more complaints on the noise side. Overall the product is very useful.

    I would recommend this to a friend
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