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Customer reviews

Rating 3.4 out of 5 stars with 17 reviews

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    Rating 3.5 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 3.4 out of 5 stars

53%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Rated 4 out of 5 stars

    Great for a home with pets and babies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this robot vacuum for about a month -- it provides a high quality clean and the robot itself is very well-made. With a baby constantly dropping food and a dog tracking dirt inside, it saves me a significant amount of cleaning time on a daily basis. As some reviewers have mentioned, it returns to the dock during a clean multiple times, but this doesn't bother me. I haven't noticed any issues with the object avoidance feature. I've had it navigate around items like floor mats that aren't part of the map. The app could use some enhancements - I'd love to see a cleaning history log and an easier map creation feature. Personally, once I stopped focusing on perfecting the maps, I started enjoying this vacuum a lot more. It's been a great addition to my daily routine.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 405. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 3 out of 5 stars

    Still doesn't stack up to competitors like roboroc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely a step up compared to my combo vacuum and mop j7 plus, but after seeing what competitors have released over the last 3 years, Roomba is still definitely behind. Unfortunately, this model only has the lidar scanner and no camera which makes the obstacle avoidance for small objects, cords, and toys terrible when compared to my much older j7. The spinning mop brushes are definitely an upgrade, but having to continuously return to the dock to moisten the pads and then having to have the air dryer blowing for 4 to 6 hours to dry the pads. Since this doesn't have heated, air is a major con. I give it three stars and I think it definitely would be worth it if it was half the price. But like most people, I'm probably going to get a roborock or eufy vac.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Who doesn’t love an extra pair of hands?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a full time working mom with 2 kids and a large dog our Roomba 405 is a life saver. The instructions and app were very easy to set up and self explanatory. After the initial linking it up to the app I was eager to get it working. It wasted no time in cleaning up dog hair and dust. Our multiple floor surfaces were no bother to the Rumba as it moved smoothly from one to the other. It is quiet while cleaning and with the removable pads and easy to empty bins the maintenance is very manageable. Along with the mopping feature and the ability to schedule your cleaning routine its a 10/10.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 405. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 3 out of 5 stars

    Not Quite What I Expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was okay, but I didn’t love it. It didn’t fully meet my expectations, and I think there’s room for improvement.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 405. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 5 out of 5 stars

    Happy with the upgraded model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an irobot for several years and replaced it with this mopping/vacuum model. It was a rough start with this unit as it didn't map correctly. I redid the map and after a few more tweeks using the app it is set up and running as it should. Does a good job with both the vacuuming and the mopping. Definitely faster than the old models.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 405. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 1 out of 5 stars

    I'm starting to hate the brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second purchase of iRobot brand. I had to return the first, due to a sudden software crash and ended up buying another as that's the only brand of robovac I could buy with store credits. Worst app and software ever. The automation is no better than a highschool project. Waste of money. I strongly wonder if there is any testing done on the software or the sensor efficiency.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 405 Combo.
      We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 2 out of 5 stars

    A step back

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go with the Roborock over this. This product just seems unfinished

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 405. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Didn’t even get a chance to see if it cleans

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried 3 times to create a map and it never did. Cleaning is not even an option without creating a map first, so I didn’t even get a chance to see if it cleans. Support sucks, I just didn’t have time to invest in trying to get it fixed when I just got it out of the box. Returning it.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 405 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 5 out of 5 stars

    mother's day gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice, happy we got it. mother's day gift. Mother very happy.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 405. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 1 out of 5 stars

    Good hardware, bad software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hardware, very poor software. The app does not work making the entire experience very frustrating. I decided to return it instead of continuing expending time with customer service.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Thank you for taking the time to leave a review. We are so sorry to hear that you weren't happy with your Roomba 405 Combo and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. IRobotPWR

  • Rated 2 out of 5 stars

    One step forward, 2 steps back.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whike I will say it works well, there are some big issues that are frustrating to say the least. First is tge amount of cleaner it goes through for a simple mop run. I live in a small home, less then 800 sq ft yet it takes almost a full tank for 1 run. How the calculate the estimated 4 weeks for 1000 sq ft is beyond me. If you want any actual cleaner in the tank, it will cost about $8 per week to ket it mop otherwise, you have to fill it with water after every run. Second is the issue with mapping. It took 9 attempts to map my entire house. I had hoped that it would be like the other irobots i have owned and just update the map when a new area is discovered. But sadly, no. If it misses a room on the mapping run, it will never add it. It will still go into the room a bit but it just shows it going off map. If I had to do again, i think I would go with the LS10 which my brother owns. It seems almost identical to this one except it has an on board mop tank and uses much less cleaning solution even while cleaning mop heads. Half the price as well.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 405 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 5 out of 5 stars

    Roomba 405 - Perfect No-Stress Cleaning Solution

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our new Roomba 405! The mop/vaccuum combo is super easy to use — I just plugged it in, used the Roomba app to map out the floor, and it was ready to go. It picks up dust, dirt, and hair from the entire house in about 90 minutes. It moves smoothly between our hardwood floors, tile floors, and rugs. The app makes it easy to schedule cleaning routines throughout the week so you can set it and forget it. Maintenance seems simple too, with easy-to-empty bins and removable pads that are machine-washable. If you want a no-stress solution for maintaining clean floors, I would highly recommend this product.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello ChrisG, thank you for taking the time to share your feedback about the Roomba Plus 405 Combo. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 5 out of 5 stars

    Who needs a cleaning lady??

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a huge Roomba fan. I'm a lifelong cat owner who hates to see cat hair everywhere. I bought one 10 years ago (still going strong) and gift newer models to my family. When I heard about the new 405 model with mopping and cleaning capabilities, I was excited to upgrade. Well, it went on sale and I snapped it up. The minute it arrived, I wasted no time—unboxed, charged, and put it straight to work. And wow, I’m seriously impressed. This little machine might just replace my cleaning lady! It’s thorough, efficient, and even takes care of mopping too—leaving my floors spotless. If you're on the fence, I definitely recommend making the switch. This Roomba is a game changer and totally worth the buy!

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello HouCatOwner, thank you for taking the time to share your feedback about the Roomba Plus 405 Combo. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 1 out of 5 stars

    Awful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this but it was a huge pain in the butt. Mapping my home took forever because the brush was always getting stuck and since I’ve never had a roomba I thought that was normal because it wasn’t cleaning yet just mapping well no I was wrong. Once it finally got done mapping and went straight to cleaning it kept getting stuck. I had to fix it about 20 times and all I had was crumbs and dust which is what it claims to pick up and also didn’t. It was going around my 900 foot home for about 30 minutes and didnt pick up half of what was on the floor which wasn’t much because I had cleaned tested out another vacuum/ mop cleaner (I didn’t end up liking that one due to how often you have to manually clean it). This was the most annoying and expensive vacuum I’ve ever purchased save you money.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba 405 Combo
      We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 4 out of 5 stars

    Personal review, great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me, this product worked well and cleaned great to my floor.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello mozzz, thank you for taking the time to share your feedback about the Roomba Plus 405 Combo. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 5 out of 5 stars

    Life changer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shipping was super fast and came right away. Being a dad with 3 kids and 2 dogs and a cat, the roomba plus has been a lifechanger . I cant recommend enough, it saves me a ton of time and allows me more time with my kids.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, we are happy you love our products! Please know that we are driven to continually improve our products to help you do more, every day. IRobotPWR

  • Rated 5 out of 5 stars

    New and improved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a step above the existing Roombas. I don't have to worry about mopping every week now that I have this. It does a good job mopping and vacuuming and maps the rooms very well. I like the app's split feature that modularizes my clean zones.

    I would recommend this to a friend
  • Customer reviews from irobotus

    User rating, 4.6 out of 5 stars with 23 reviews on irobotus.

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