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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 1273 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers value the USB-C Dual HDMI Mini Dock for its ability to support dual monitors, its compact size, and its ease of use. They appreciate the addition of multiple HDMI ports and the affordable price point. However, some customers have experienced compatibility issues with Mac products, occasional overheating, and a lack of power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,268 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little dude is great. You download some drivers from the manufscturer website first, then are able to connect pretty much whatever you like. I have a work laptop and a personal laptop which I interchange on my desk - this works with both of them. I connect 2 monitors, a USB keyboard, and a USB for a wireless mouse into the hub with everything working seamlessly. Ive rearranged the monitors since I too the photo, but rearranging their order on the computer to match their physical arrangement is also really easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Right size for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a small set up this is just the right size for my needs and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help made the difference

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute best item I needed! The sales person chose perfectly for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Had to buy 2!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd one I bought. Have one to use at my desk and one to travel. Super easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Portable docking station

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable docking station, works well for multiple screens

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Allows you to add two additional displays to increase your efficiency at work through your USB-C port. j5create

  • Rated 5 out of 5 stars

    Creative compact device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with many options for the laptop user! This product works well with my Yoga Lenovo laptop were I had problems with other docking stations. Also, didn't give my laptop battery that overcharge from leaving it connected all the time. Great choose for multiply monitors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    USB hub-C Dual HDMI

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly, can be taken anywhere and anytime. Reasonable

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility
    Best Buy Employee

    Rated 1 out of 5 stars

    Test before you buy

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DON NOT BUY! I have two 2k monitors and I cannot get this dock to display 2K to both monitors. Only one can get 2k and sometimes only one can get 4k. I just want 2k to both monitors. I'm 2 wks outside the return policy. Total tech is a waste right now and so is this product. Also, this does not work on DoD computers.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Apologies for the experience you have had with your USB-C Dual HDMI Mini Dock, the dock only supports one 4K display and one 2048 x 1152 display. For dual 4K I recommend our JCD3199 USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging, your computer must support DisplayPort Alternate Mode, Thunderbolt 3, Thunderbolt 4, or USB4 for dual 4K output with the JCD3199. For further assistance you can reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. j5create

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    USB-C Dual HDMI Mini Dock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. It has excellent speed and was very easy to install. Highly recommend it.

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Easily add two additional USB peripherals, two HDMI monitors, and a Gigabit Ethernet connection through your USB-C port. j5create

  • Rated 5 out of 5 stars

    Nice compact station

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s working perfectly! No problems or issues! Nice brushed silver case. Would buy it again!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incredibly Misleading Product (Not Dual 4K Ports)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with this purchase. After spending over $100 on a USB-C hub, first I had to install the drivers. Ok fine, did that. Was honestly a pretty tedious process, but it worked eventually. The problem is, only ONE of the HDMI ports supports 4K, the second one only supports HD (1920x1080). Absolutely absurd considering the front of the package clearly advertises the "4K HDMI". This product won't work for me, as I have TWO 4K monitors... no idea why anyone would want to use two monitors with different resolutions, but I digress. The packaging should clearly say that it only supports one 4K HDMI and one HD HDMI. Instead, it says "Dual HDMI" in the title and "4K HDMI" as a "feature label". Incredibly misleading.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      We apologize for the confusion. The USB-C™ Dual HDMI™ Mini Dock supports dual display HDMI 4K + 2K (Both in use). j5create

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Neat and compact

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very neat and compact and exactly what I needed.!!

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Thank you for your review. Cheers! j5create

  • Rated 5 out of 5 stars

    Great for additional ports

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because I needed multiple monitors to connect. This worked great for my addition.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im sure it would have worked but I didnt need it in the end.

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Driver are available on j5create website under the Support tab. j5create

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    MacBook Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thinking to use it to connect my 2 windows monitors to a MacBook Pro all of those items I’m talking about here Were purchased from the same Best Buy store and a staff told me it will work with the MacBook Pro but after opening and reading instructions it says it’s not compatible with apple M1 chip. Wasted money. I hope Best Buy reads this and reimburse me or give me something that works with M1 chip.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Hello, thank you for your feedback. Unfortunately, devices that require drivers will not work on M1 computers. We do offer PnP (Plug and Play), no drivers needed such as JCD383 or JCD386. Sincerely, j5create. j5create

  • Rated 5 out of 5 stars

    Awesome docking station

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device works excellent with my macbook. Needed for dual monitors so this is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Minni Dock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the price point! Would purchase again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well as a docking station.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this docking station for over 2 years. This works well for my needs, supporting 2 screens (HDMI), keyboard and mouse (USB) from my laptop. I would prefer one more USB port for my data storage device but I haven't found a docking station with the additional port.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cannot grt working on Mac

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am literally a computer scientist but I could not get this working on Mac. Uninstalled and reinstalled the drivers, restarted my computer multiple times, but it will not recognize any external monitors. The instructions are pretty confusing, even for me. Other docks are able to output to multiple displays without specialized drivers and needing to turn off security preferences, so I’m not sure why this one is so complicated. It claims to be plug-and-play on PC but I need something that works with both so I didnt bother trying. Also didn’t feel like trying to call during their 4-hour support window. Also, note that only ONE of the HDMI ports supports 4k, so you cannot use it with two 4k monitors. Also, the power throughput caps out at 20w, so it will not be able to keep most laptops alive. Decent price and it may meet the needs of someone out there, but certainly not me.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Uninstalling and reinstalling probably didn’t help because macOS System Settings > Privacy & Security > Screen Recording must specifically allow "DJTVirtualDisplayAgent" (not just installation). Uncheck and re-check the box beside it and then disconnect and reconnect your j5create device from your computer.

      If “DJTVirtualDisplayAgent” is not there, that is a sign that our driver may have been blocked during installation.

      Go to System Preferences > Security & Privacy > General tab. Allow “Magic Control Technology”, “USB Display Driver”. j5create

  • Rated 5 out of 5 stars

    Works like a charm! BestBuy to the rescue again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the THIRD docking station I have purchased to try to use my dual monitors with both my work laptop (an old HP EliteBook circa 2015) and my personal laptop (a 2 year old HP Envy). For the last year I have only been able to use my set-up for my work computer with its clunker of a docking atation that was specific for only EliteBook - see first pic). The other 2 universal docking stations I purchased were from Amzn and neither worked. The last one (which I received yesterday and sent back same day) even said in the manual that it required its own power cord which was NOT provided. Not only that, the power cord needed to be USB-C, which I don’t have lying around (I have used iPhones for the last 7 years). Finally, out of desperation I went to BestBuy to find a docking station. Ideally I wanted one that would allow for both my monitors to connect via HDMI. This fit the bill and was not astronomically expensive. Brought it home, was able to download the drivers easily for personal laptop, and install them via the included CD onto my work computer within minutes. Afterward, I plugged in the docking station to my personal machine, made the necessary adjustments to the display settings and finally had my dual monitors for my personal use (2nd pic)! Next, I plugged it into my work machine, made the necessary display setting adjustments on it and presto (3rd pic)! I stacked my laptops one on top of the other and set them in the corner of my desk and I am now able to simply unplug the docking station from one machine and plug it into the other to switch between them. This is EXACTLY what I have been wanting to do for the last year! I can’t believe I waited all this time and went through all this frustration when my problem was so easily and inexpensively solved! I should have gone to BestBuy from the get-go! Same with my washer and dryer but, that is a whole other review (do not buy from Cstco!).

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Thank you for sharing your experience. I'm glad you were able to find a device that meets your expectations and we appreciate you for purchasing one of our devices. With gratitude. j5create. j5create

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