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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 11 reviews

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82%
would recommend
to a friend

Customers are saying

Customers frequently mention the UP Wristband's sleep tracking, ease of use, and accuracy as positive aspects. Many users also find the step tracking, weight loss tracking, and long battery life to be helpful features. However, there are concerns about durability, syncing issues, and a lack of clear instructions. Some customers have also experienced their wristbands stopping working altogether.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Rated 5 out of 5 stars

    Exactly what it's meant to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I wanted an activity tracker, my primary interest was in tracking my sleep. This Jawbone does a great job with this, noting light and deep sleep times as well. It's also quite resilient to being thunked through the day. It doesn't have the bluetooth built in, but I find that useful so that I won't check how I'm doing constantly. For the price, it's fabulous.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Useful Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to this, I was using my phone as a pedometer and I find the band to be much more convenient. I prefer to not have my phone in my pocket while at the gym, so the band is able to pull all the necessary data without any hassle. Would be nice if it connected via bluetooth, but to sync the band once a day is not that big of a deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear and easy to use. Very user friendly app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10-ish days of use on a charge, syncs well with my smart phone. App is well designed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for tracking health stats!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's a great product! Does exactly what it says it will do. Great for tracking stats to help one get in shape. It's easy to use & does all the transferring instantly upon connecting to your phone/tablet. The biggest complaint that I have is that it's taking a little getting used to sleeping with it on to measure sleep habits. I'm sure I'll eventually get used to it being on at night & won't even notice that it's there.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It tracks your steps... for a while

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's interesting and even motivating to see how many steps you take in a day. Having a goal inspires you a little bit. And it's interesting to see how much and how quality your sleep was. But the things don't last long. I and 4 friends got one. One person's wouldn't connect right out of the box. She had to replace it immediately. Another friend's lasted about a month before it stopped working. Mine wouldn't hold a charge after 2 weeks (my free replacement is in the mail). Luckily Jawbone is really nice about replacing your stuff. And maybe the new generation will be a little more reliable. But this version of the Up doesn't hold up well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for $30 and it was worth every cent. It does what it's suppose to do (and that's track your activity) and it does it well. Highly recommend especially if it's on sale. $30 wel spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for my wife. She loved it so much, I bought one for me. Got it on sale. Great value. Love Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very informative and easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Ease of use. Great prcess to assit me in achieving good health.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got one because my wife has one so we can track each others use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy - You will be sorry in 3 months +

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not waste your time and money on this product, like I did. I purchased a blue UP and it stopped working after 3 months. I am still waiting over 3 months to get a replacement from Jawbone. After reading other posts on this product leads me to believe that there are major defects with this version (similar to the previous version). If you are considering purchasing an UP24 (the new version), I would wait 6 months and read the reviews. Now, I have a $130 useless wristband. Inferior product + poor customer service = unhappy customer.

    No, I would not recommend this to a friend
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