Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.2 out of 5 stars with 258 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

50%would recommend to a friend

Customers are saying

Customers enjoy the sound quality and battery life of the Free True Wireless In-Ear Headphones. They appreciate the design and small fit of the earbuds. However, some users have experienced connectivity issues and difficulty finding the right fit for their ears. Additionally, a few customers have mentioned that the bass is lacking and the price is not the most competitive in the market.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 258 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Satisfied

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly use them for cutting the lawn and working out. Every now and then the left ear bud will cut in and out but not too often. They hold up well in the Cincinnati heat and also aren't affected by the sweat from workouts and hot days while outdoors. The charge also holds pretty well. I'm happy with my JBL's.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Excellent True Wireless earbuds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always happy with JBL and the products they offer. I never thought I would purchase earbuds with no wires and I finally did. excellent for when I am out and about. I like how I am able to turn one side off if needed. I do wish it had a little more bass to it, but the sound quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, comfortable and compact too. Nice sound quality.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Not the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JBL brand has always come very highly recommended so when I saw these earbuds I was excited to try them. However, I found them to be lacking in a few areas; such as sound quality, their ability to stay connected, and overall fit. I ended up returning them after a few days of trying them. They weren't horrible, but, to me, not up to par to the name or the price.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Great sound, when they connect.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First connection these sounded great!!! 15 minutes later they started losing connection in the left ear. It was not a constant loss it would just cut in and out, few seconds on few seconds off. They were super annoying and sitting in my office without moving much they worked ok. If I started walking they drop constantly. Forget working out with these and wear only when moving as little as possible. The sound is great when they work.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    just ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    blue tooth range is alright i don’t like that you can’t use the left ear bud with out the right one i like to just use one in my left ear and they are bigger then what you think the design is bulky and they don’t always stay in your ear while working out and sometimes the left bud won’t connect with the right one or it fades in and out not worth the money i should have bought the cheaper ones

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Fit
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Great fit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones are actually pretty good. I haven’t had any issues with how they fit in my ear, which is def important considering they’re true wireless. If you like all the bass music has to offer these might not be the best.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    The best I have found in this price range.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but charging isn't working for one earpiece. Will exchange due to charging problem but love the product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sync problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not sync easily. Left ear piece worked once then never again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Overall great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound that these headphones produce. They stay in my ears and the sound is very clear. The case is handy and I am very pleased. Great buy for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Bluetooth nightmare

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound fantastic when the work. They continuously dropped aignal struggling to stay connected via Bluetooth. I had hoped they would get better with use and they did drop out much less after 20 minutes. However, who wants to endure drop outs for one third of their workout?

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    good find

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery life. A little hard to keep in ear while working out but great for less active activity such as watch movies or listening to music while walking.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Quality product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fit great, stay in place during my workouts, and the sound quality is very good. Every once in a while the left ear "cuts out" but not a major issue with me

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Not the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got this it was great and it worked perfectly at home, running, and working in my home gym, but this device fails when you take it to a crowded gym. I am a college student and when I took it to my school gym it had failure connecting to each other. The earphones are designed that the right earbud pairs to your phone and the left pairs to the right, it is fine connecting to the phone but it fails to connect to each other. Turns out you have to use just one working ear through out your work out. I had to return mine. My advice if you are going to a crowded gym (every gym essentially) do not buy.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. Use when there is no existing case for the customer’s review. JBL

  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Ear buds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected, cuts out consistently when I have both in my ears. Makes listening to music difficult because they keep cutting out. Expected more just because of the brand and reviews. Not satisfied at all

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Sound

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality but Bluetooth didn’t work properly static feedback coming from earbuds sounded like a popping sound in my ear also got shocked when taking out one side. One dropped and casing came off not properly assembled

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Another Solid Product from JBL

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd product I've purchased from JBL and I'm not disappointed. I wanted some truly wireless earbuds for the gym that were sweat resistant AND some i could use at work to be inconspicuous. This fit the bill. Battery life is pretty good. Never died on me. Distance is pretty good. Of course, like all of these earbuds, the left cuts off from time to time. I've read different reviews on all kinds and brands of earbuds and they all do this. But either way, that wasn't a deal-breaker. I'm happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great quality headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adorable recharge case that comes with it. When close it looks like a smiley face. Sound is good. Fit snugly once you position right

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Would not recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially when I saw it I thought it was going to be a great upgrade from wired headphones as I was tired of them always getting a short in one ear after a little while, after my first week I thought I had wired headphones again. The left ear is constantly cutting out & periodically I just lose connectivity altogether. Every time I start it & begin listening to music all of a sudden it cuts out & the music starts playing on the phone but not the headphones even though its still connected. Even while listening I noticed if I turn my head one side will cut out again. The only thing I liked about it was the magnetic holder in the charger & the look since it doesn't look bulky. That's it...

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Good sound, poor quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased product because I've had good luck with JBL in ears. This product is the exception. First the battery only lasted 3 hours. This was to replace my Bose headphones. Second the left side has issues and cuts out often. The right side has not issues, it's all on the left ear bud. Called JBL and this is their response.... "Ok if the unit does not perform as promised, kindly return the unit to Best Buy. They can either replace it or do a refund since its within 30 days." I would've expected a better explanation, so it appears it's a quality issue.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

Sponsored