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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 20 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers love the Link Music Smart Wi-Fi and Bluetooth Speaker's sound quality, describing it as rich, loud, and clear with great range. Setup is also praised for being easy. However, some customers are disappointed by the lack of a built-in battery. The speaker's volume is also highlighted as a positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Apple airplay 2 speaker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First all, I am a Apple fan and have everything Apple. So I was in the market for another AirPlay 2 speaker for a guest bedroom and found this. Didn’t want to spend a lot since it’s to play music when I have guest over. I am able to play my 2 HomePods and this JBL speaker all at once. It sounds good for its size, but no HomePod. I gave it 4 stars as it has had some interference/static noise in the beginning and unplugged it. I haven’t noticed it yet but kinda makes me wonder how good the connection is. Overall, on sale and worth it for me as it was intended for an all home music speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Struggled with set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this speaker because my step dad has one. I love the sound. I had trouble with the Bluetooth so I returned it. If you know how to set up it is completely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Easy google assistance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this jbl, easy to set up, good sound, the price is affordable

    I would recommend this to a friend
  • Pros mentioned:
    Volume

    Rated 5 out of 5 stars

    Excellent speaker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume and bass are amazing, the Google Assistant makes life so much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great little speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JBL makes great portable bluetooth speakers and so we bought a small JBL Go a few months back for the garage. It was so impressive that we ended up buying this one on sale for the living room. Great range of sound, integration with Google Home, Pandora, Spotify, and other music apps. It was a bit of a pain to get it paired up because the instructions were very vague but once it got connected we were smooth sailing. Highly recommended Any JBL bluetooth speakers for wireless speakers, including this one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    JBL speaker review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent music device for the price point good sound easy setup easy connection to the Google home system

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great speaker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great speaker definitely like the Google assistant being part of it just wish it had a battery

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louis rich and loud and bass and love it and has airplay 2

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what I like the most is that this device connects to google home so I don't need anything else to control my smart house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Volume

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup - loud speaker - bought it to take camping

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, not as good as Charge 3 or 4, but really good for a google assistant speaker in this price level.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    plays music perfectly

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no built-in battery in the music link, but there is a portabl in the link, please correct the description, only because of this 3 stars.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and clarity the speaker puts out is great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not rechargable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially hard to pair, once paired works great but you cannot use it as a microphone to answer phone calls if needed. I had checked previous buyers to see if it worked without being connected to power, IT DOES NOT. If you need something rechargeable this is not the product. I needed that so ended up returning it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Volume

    Rated 2 out of 5 stars

    Weak

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is loud but pretty much becomes just vocals after turned up more then 2/3s of the way. Getting it connected for the first time was VERY frustrating. The Quick Set Up Guide is about useless. It comes down to having to connect to the speaker first, then open the app you want to play music from.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your honest review of our JBL Link Music. Since it's a Google Assistant speaker it needs to be connected to a WiFi first before you can use all its features. Plug it in and install the Google Home app on your Android or iOS device and all the next steps are shown in the app. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. JBL

  • Rated 2 out of 5 stars

    Unable to connect to the internet.....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some strange reason, this speaker is hard to setup! I'm returning it to the store, because I am a having a hard time connecting it to the internet. I've never had this problem before and I've always invested in JBL products/speakers for the quality and ease of use.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Link Music did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    A Gem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Bluetooth speaker that I purchased! So easy & convenient!! My son has one & when he showed it to me I ordered mine that very day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great speaker for juniors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great speaker for juniors great speaker for juniors great speaker for juniors

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad advertising

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The single star is not based on the speaker performance but by how it was advertised. The ad said it had a rechargeable battery. Sadly it does not.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. Our JBL Link Music doesn't have a built-in battery, it has to be plugged into an outlet for it to turn on. We would recommend our JBL Link Portable instead as this is rechargeable and has the same features as our Link Music. JBL

  • Rated 2 out of 5 stars

    My older model died suddenly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an earlier model of the JBL Google assistant speaker. It worked like a champ for about a year and a half and then suddenly stopped. Would not turn on. Tried everything I could to resuscitate it but no luck. I would be extremely reluctant to buy another One.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for bringing this to our attention. We'd like to work with you directly to troubleshoot our JBL Link Music. We'd also like to get more information from you so we can check your options. Please contact customer service at. https://bit.ly/2WocMfi JBL

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