Customer Ratings & Reviews

Very nice cooktop and fits nice and flush on the countertop. Only have a few options for downdraft models and Kitchen Aid was having manufacturing issues.

We absolutely love our new Jenn Air cooktop. It cooks so much more efficiently than our Older model Jenn Air. The floating glass cooktop looks great on the countertop.

Just installed 4 days ago but so far all is well. We replaced our 30 year old JennAire down-draft cooktop. The downdraft venting has been a challenge for the installers, but after being without a cooktop for over two months we can finally start cooking again.

There is discoloration under burner. I’m concerned that it will only get worse!

Beautiful and functional. The Geek Squad installed and did a beautiful job.

Cooks very well. Heats up fast and cools down quickly

Installing stove top wet well but when it came down to the final install the team member didn’t have the secure box to put cables in they told me they did not have the appropriate box so I had to hire an electrician to put the box in which had the high voltage 230 cables in it. I paid 175.00 to have electrician come to install the box.

This cooktop is beautiful. I have never had a glass cooktop. The installer gave me tips on cleaning so that it continues to look good. It does require more cleaning than my old cooktop. I love the Jenn Air fan that sucks out the smell of food.

This is a very good looking electric cooktop and one of the few downdraft models available. Unfortunately, it has some significant issues. First off, the control knobs are not installed very well and are skewed to one side or the other. This seems to be a recurring build/design issue, since Jennair/Best Buy replaced our originally installed cooktop due to this issue, but the new one is just as bad. For a modern electric cooktop, it heats up surprising slowly. Also, it is very difficult to clean, even using the recommended cleaner, especial around the knobs.

Delivery was on-time (btw noon and 2000) in good shape. Old cooktop was cleanly removed. Unfortunately, the technician was not equipped (nor apparently expected) to cut off a .25" strip of tile. This was not a surprise. We were all set to have a friend do it the next day.

Installation went smoothly, works and looks great. Cleaning is a bit more than just wiping down but overall good purchase

After a month using it, the cooktop works well, just like the one we replaced. We like it better because the knobs on the right side instead of in the front. The only concern we have is that the finish is shinier than the one we replace and difficult to keep clean. The finish on the one we replaced was less shiny and easy to keep clean.

don't recommend the glass top. Not easy to clean. The raised knobs are a challenge to clean. the back left burner is slow to heat up. The front left does not cool down quickly. It is a bit pricey comparatively. But it is a beautiful cook top.

What a change from my prior electric cooktop ... love the flat surface that accommodates larger pans ... and does hit heat up quickly. Warning: at the beginning, you need to watch closely or else food will be burned. You will adjust!

Best electric cook top ever !!! Best on the market and very sleek design and best purchase!!

JennAir JX3 cooktop is awesome and highly recommend. However, BestBuy's 3 party installer left multiple scratches on my granite counter top during installation 08/18/22 after waiting 2 months to install. As of 9/15/22 no resolution. Bestbuy you need to do better by your customers.

Great Product! Love the Stainless Knobs. Easy to manage and maintain!

We like this cooktop mostly but the black shows EVERYTHING and is hard to clean. Finally found Affresh cleaning kits that really are nice and work well. Otherwise it heats up evenly and quickly and cools down fast too.

Very easy to install but was missing the foam strips that go under the edges so I had to go to local hardware store and bought weather strip and unit works great

Very nice cooktop. Only disappointment was that the downdraft connections did not match. We had to buy an adapter. We purposely bought another Jennaire with the expectation of a seamless connection.