Customer Ratings & Reviews

So far so good, unit has been in for two months, I did the install of the down draft myself works great much more draft to the outside.

We’ve waiting for the delivery of this range, we roughed it for over 3-4 months … delivery kept getting postponed / backordered. I think in all we had 4 different delivery date during that time, with all the struggles in trying to make meals without a range we survived, and it was well worth the wait… we LOVE our new range, ty ty ty

This review is not based on performance. I have no idea how this unit functions when installed. This review is for anyone looking to replace their existing JennAir range. Be warned, your existing ventilation system won’t line up with this upgraded model from JennAir. Our old JennAir was the best. It lasted several decades before the ventilation blower motor malfunctioned and couldn’t be replaced. That model had side cutouts for duct connections. The new model can only be connected to ductwork from underneath or behind. If your house wasn’t built with this type of ductwork in place, and if you’re not doing a full remodel, the downdraft ventilation very likely can’t be connected. This was incredibly disappointing especially when we contacted multiple contractors who didn’t want anything to do with such a project. The second part of my review is for Best Buy directly: your employees who participate in the chats should be better informed. If not, they should at least be honest. I was assured by more than one Best Buy employee that I’d have zero issues connecting the new unit to the existing ventilation of my current unit. In the end, we returned the unit and resigned ourselves to the loss of external ventilation in our kitchen.

This is my third jenn air range and I am less than impressed with this iteration. The stainless steel finish is hard to keep looking nice as it absorbs oil from fingerprints. There is also the matter of the ultra sensitive touch plate for the oven controls. If you barely touch it or lean across to place a pot on a burner all your settings change such as temperature. It has messed me up baking many times. For such a pricey product it is not well designed. Also it is inconvenient to have both large burners on the front of the cooktop. It is difficult to reach over a large pot to stir or place a smaller on in the rear. I also am not a fan of glass cooktops as the pots and pans slide around very easily and it is hard to keep clean even when the recommended cleaner is used. If I didn’t need a downdraft I would trade this for another but since only two companies make them I am stuck because changing to the other brand means extra installation issues.

This s a very high quality stove. Love the design and air fryer built in it.

This range has been a great upgrade of our 35 year old JennAir downdraft we replaced. Use the Affresh cleaner as recommended as it works the best. It works the best by applying it like you would car wax, let it dry completely, then wipe off with a microfiber towel. I use a stainless steal cleaner by spraying on cloth and wiping down the stainless steal surfaces. Baking and cooking as been spot on!

This is a beautiful range with a powerful downdraft fan. It was very arduous to install and took about a day of retrofitting our HVAC to make the fan fit. Overall the range and cooktop work well. I am a bit disappointed in the air fry feature, maybe I haven't quite mastered it yet but it doesn't get food as crispy as I had hoped. We are generally happy with our purchase.

Paid a lot of money. The burners are slower than a coil stove and glass top is hard to keep looking nice and clean. It a headache

Love the features. I didn't know it was also an air fryer also, so that was an added bonus. Love the look also, but the top is very difficult to keep clean.

This item had a dent when it was delivered and the delivery guy sent you a picture. I could choose either a return or a reward I chose a reward since I had to cook and couldn’t wait for another week. It was supposed to get reward in a week after delivery but it passed three weeks already and didn’t get any notice from best buy. I don’t know why I had to say this again. I dropped by best buy twice and why do I write this?

Excellent performance to date. Burners heat quickly and oven cooks promptly and evenly. Top is easy to clean.

I purchased the JennAir Downdraft Slide -In electric Range on August 28, 2024 and received delivery on October 3, 2024. The range didn’t work, picked up range on October 12. New range was not delivered until October 17……it also did not work and frame was damaged. Could not get that range picked up until October 23. Very disappointed with the quality of JennAir and the problems we had with delivery and pick up from Best Buy. This range was being delivered to a second home which was 300 miles away, which required multiple round trips to meet delivery and pick people. This caused a delay on my kitchen construction and backed up my contractor. I am still waiting a refund….$4,567.38. I am not pleased with the response from Best Buy. I should be compensated for my extra expenses.

I did not get a discount by getting a credit card. I had to pay $112.99 in interest because the stove was delivered after the charges on the credit card. I did not get a refund by installing the stove myself. The credit card does not show that I paid the balance in full. I have submitted these problems before and nobody has responded. Please reply. The stove is working great.

This is our 3rd JennAir kitchen range. Its early yet but I am confident we will be satisfied.

Looks good but I haven’t use it yet as it was for a rental home. Not many choices for down draft oven. The installation was good. The installer was very helpful.

Great product - love the features and downdraft option. Excellent installation very professional.

The.performance so far has been great. Took a minute to install. Very good quality.

I am thrilled with my purchase of my JenAir stove. The delivery and installation were excellent, kind and efficient and kind. Took care of everything from taking off the truck to u packing and getting rid of all boxes etc. Pleased with my stove and service men who installed my beauty.

Love my new oven/range. Still trying to figure it all out though.

I love it and scored a great deal as I got this as an open box even though brand new. the installers through BEST BUY (WELL THE INSTALL GUY) DID A FANTASTIC JOB!