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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 29 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 29 reviews
  • Rated 5 out of 5 stars

    New E-bike

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new E-bike easy set up and gets me around pretty quickly. Love using this to ride bike trail’s

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    E bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice E bike for someone small maybe up to 150 pounds. It has a nice bright light on it and it's comfortable to ride. However, the speed is a little slow. And the distance for the battery usage is very poor. I was only able to travel about 7 miles before the battery died.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear John,

      Thank you for sharing your feedback on the Jetson Bolt Pro Max eBike. We’re glad to hear you found it comfortable to ride and appreciated the bright headlight feature. However, we’re sorry to learn that the speed and battery range did not meet your expectations.

      Battery performance can vary based on several factors, including rider weight, terrain, temperature, and the level of pedal assist used. That said, getting only 7 miles on a full charge does seem below the expected range, and we’d like to look into this further to ensure your unit is performing as it should.

      Please reach out to our support team at your convenience by calling our toll-free number at 1 (844) 585-7462. We’re available daily from 10 AM to 6 PM EST and would be happy to assist you with troubleshooting or exploring potential solutions.

      Thank you again for your feedback—we value your experience and are here to help.

      Best Regards,
      Customer Service Team at Jetson

  • Rated 5 out of 5 stars

    Jetson Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact design, decent power, long lasting battery, easy to storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 bike

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light light perfect for city biking. Safe for both children and adults

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ebike jetson

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good buy and very usefull to me and i told my sister in law to get one and she did we enjoy riding on it its a good purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to my son I bought him for Christmas excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the Best Buy i got this Christmas, I waited to give a review because i wanted to let me son get a few rides in first. But he don’t stay off of it. He’s 13! It even comes with a HEADLIGHT I didn’t know that lol so it’s safe to ride at night if you are an adult, it’s a nice size as well! Stays charged! Super easy to put together, all tools come in the box! And was charged when we got it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 11 year old, and it's perfect for this age. It has enough speed to enjoy around the neighborhood. The little space on the back allows him to pack my 8 year old daughter. Always wear a helmet!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for 6 weeks and so far so good! Good speed, solid braking and stable ride.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fun,fun,fun love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike fast and lots of fun.everyone loves it.I definitely enjoy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a great ride

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back tire is hard to inflate, but overall it’s a great ride

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am i toooo fat? (Load Capacit)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, im over the limit but pedal assist up inclines still makes it a breeze. Bike itself could be lighter with an aluminum frame but for me still doable for daily commute to work and back. I bolted training wheels to the basket to truck it around like a dolly and for our tiny apartment, is a space saver stored vertical.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Jetson Bolt Pro Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of fun, cool little bike. I actually ended up returning it for something with a longer range, but if you don’t plan on riding super far, you’ll love it. Only reason for three stars is the advertised range isn’t even close to accurate. It claims 15 miles throttle only, 25 miles with pedal assist. I only used pedal assist and the battery died at 11 miles, which is why I returned it.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the Jetson Bolt Pro Max eBike. We’re glad to hear you found it fun to ride, and we truly appreciate your honest feedback regarding the battery range. We understand how important accurate performance expectations are, and we’re sorry to hear it didn’t meet your needs.

      Your comments help us improve, and we’ll be sure to share this with our team. If you have any further questions or need assistance, please don’t hesitate to reach out to us at 1 (844) 585-7462. We’re available Monday through Friday from 10 AM to 6 PM EST and are happy to help.

      Best Regards,
      Customer Service Team at Jetson

  • Rated 5 out of 5 stars

    Jetson electric scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have already bought before. Tires not that good might want t by an extra one from the company website. Where i leave no one will workon an electric scooter.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got a flat tire within the 1st month, but its reliable and good $

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy! The Best Jetson!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everthing in Best buy is the best! Also their staffs are approachable enough to help you in your inquiries!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jetson ride on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Jetson ride on for my 11year old. He loves it so much he’s always on it every opportunity he gets. It was easy to assemble and so much fun to ride. Glad I made this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and hasnt had any problems. Just mild annoyance is it has to charge no more than 5 hours (thats what the instructions said).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The besy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is the best bike I ever have Jetson jetson jetson tetson

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfecr price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best item that u get from best buy , price accesible , ny skn were happy with everything, the service was fast

    No, I would not recommend this to a friend
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