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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 104 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers value the J5 eBike for its compact size, affordability, and comfortable rides. Many customers appreciate how easy it is to assemble and use, with some even mentioning that it requires very little assembly and comes with a long-lasting original charge. However, some customers have expressed concerns about the battery life and tire quality, with reports of the battery dying within a year and a half and tires blowing out easily.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 104 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great entry level e-bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike is pretty sweet. Despite being 35 lbs, it is a pretty awkward shape when carrying, so it isn't the most portable thing. That being said, it is nice that it can fold up for stowing and putting in a car. I am 6'3", and ~170lbs and It is surprisingly zippy, and if you aren't careful, it can and will do a wheelie under you. I use it for college and only have to charge it maybe once a week after riding 2 miles a day with very little pedal assist. That being said, in the cold winter months, the battery does die much faster, and doesn't pack as much of a punch. I also don't recommend it for super hilly areas, as anything with steep incline makes the bike crawl, even with pedal assist. Good for the money, but not the end all be all e-bike. Perfect for just getting into e-bikes or casual riding.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Hi, Thank you for your review. We're so glad that it is working for what you need to get back and forth to school. Keep making moves!

  • Pros mentioned:
    Speed
    Cons mentioned:
    Tire size

    Rated 3 out of 5 stars

    Because of this bike I instantly bought a Swft Zip

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first introduction to electric bikes. I instantly fell in love. Took me back to the old days. I’m 6 foot tall and about 200 pounds. I want that to be taken into consideration. I love this bike, but it still gets low ratings. The bike is foldable for transporting. The brace that locks the handle bars is strong, but not firm. You feel this in the ride performance. So it’s sometimes choppy and lacks shocks. In the first week the rear tube ruptured. Which sucked because a 14 inch tubes are not easily available locally. One of my foldable pedals broke while I was riding. Not very strong and not a lot of foldable pedals on the market. Haven’t check if Jetson would replace the parts under the one year warranty. It’s on my agenda. I feel a company with a strong warranty has real faith in their product engineering. I wanted a Jetson Pro, but they were all sold out everywhere for the holidays. The Jetson Pro gets the most hype about hacks due to price and performance. I got this bike on sale. In terms of value I thought the cost was a bit high. Not the most solid build. The bike will give you about 9 miles realistically. With speed of about 10 to 15 mph. Performs well on flat surfaces. Hills will require pedal assistance because it’s not a power house. Working on a dual battery setup of some type. The battery is internal and not swappable by design. What I like most is just customizing the look of this cool little bike! I love doing vinyl wraps, LEDs, valve stems, and even cool 14 inch Van Cult X BMX tires. Great starter electric bike. Because of this bike I instantly upgrade to the Swft Zip! What a enabler…

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Hi there! Thanks for taking the time to provide this feedback! We're so glad you've been enjoying your J5 e-bike so far, and we also appreciate your input--thanks to customers like you, Jetson is able to optimize future versions of our products! If you're in need of assistance regarding your J5's pedal and rear tire, please don't hesitate to reach out to us directly at [email protected]. We're happy to help!

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Jetson Ebike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome bike to go around campsite beach, easy to operate battery life is lore what i expect bith 2for me and wife. Great companion camping or just playing around. Easy charged.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thanks for taking the time to share your Jetson experience with us and leave a 5-star review! We are thrilled to hear that you are able to take your J5 on so many adventures with you and that you are loving it so much! Welcome to the Jetson family and keep making moves!

  • Rated 4 out of 5 stars

    Good bike, decent travel distance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike is very compact and versatile, It’s great right off the bus, and is bus capable, great bike.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike works excellent. Very convenient and faster than I thought. Definitely worth the price!

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thanks for the five-star review, Melvin! We love that you're enjoying both the convenience and the adventure that the J5 E-bike has to offer! Happy riding and keep moving!

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Jetson electric bike

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this bike for my 9 year old son. It is adjustable for taller kids. My son is kinda short so some getting used to. Great electric bike fast battery lasts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little bike

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike to have we purchased 2 of these and we now get out in the evenings for rides and they are also great for exercise and another positive is the size we can get both of them in the back of our SUV and when we travel out of town

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Wow, Tony! Thanks for taking the time to leave this five-star review! We're thrilled that you all are loving your J5 E-bikes and that making moves on your Jetsons together has become a daily routine! A family that rides together, stays together! Keep moving!

  • Rated 5 out of 5 stars

    Best Buy always Worth Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact local commuter. Worth buy from Best buy and recommend this for many.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thank you so much for this five-star review! We're thrilled to hear that you're enjoying your new J5 E-bike! The J5 is such a fun, unique compact e-bike with a fun frame design, and a top speed of up to 15.5 mph! We hope you enjoy commuting on your J5 for many more fun-filled, convenient rides to come! Happy riding!

  • Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected decent size and comfortable rides. Easy use power on then go. Goes uphill easily too.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thank you so much for this kind five-star review! We're psyched that you're loving your J5 E-bike! The J5 is such a cool compact ride with a sleek frame design, and it can go up to 15.5 mph with a max range of up to 30 miles using pedal assist on a full battery! Ride electric, ride Jetson!

  • Cons mentioned:
    Tire size

    Rated 1 out of 5 stars

    Please consider a different option. Not worth it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product sucks... Everyday it's a challenge from tires blowing out to malfunctioning electric issues. For this type of cash these are not issues I should have to deal with. I've been riding for hours but as soon as I hook my bike up the charger turns green. It's not supposed to do that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fun Bike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bike..Excellent fit and a great ride while at camp!

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thanks for the great review! We are so glad to hear the J5 is such a great fit for your lifestyle. Keep making moves!

  • Rated 5 out of 5 stars

    a quality, affordable e-bike

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had given up finding a 350 watt folding e-bike that's affordable and doesn't have fat tires, that is until this model popped up. Fat tires on a small e-bike as this is just a dumb fad IMO. Sadly, all too many e-bikes have fat tires now, for no good reason, if you never intend to take it off the road. That said, this e-bike is pretty much all I was looking for. Out of the box it came pretty much assembled. I just slipped in the seat post and the handlebars in and it was good to go. Jetson also provided an excellent owner's manual with the warrantee info and such. I like how it looks with that low sheen black, with no clown colors or obnoxious logos. I gave it quick ride, and it felt solid and comfortable. The folding handlebars lock well in the up position. The frame doesn't fold, which is fine by me, as it still fits in any car truck. Some things I would prefer is if it had a chain guard, full mud/water guards, a removable battery, and the back rack set 5 inches lower. Also, I would have preferred if that top bar was attached twice, where instead of that bend, it goes all the way to the seat post bar, with a support bar on that bottom part. As is, I guess that battery case provides some support, but I doubt that. Note that the specs listed here say/said this e-bike is Class 1, but it's actually Class 2. Perhaps that error has been fixed by the time you read this. It also says it's a children's ebike, but it's more so for adults.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thank you so much for the five star review and the feedback that you included. Thanks to customers like you, Jetson is able to optimize and enhance future versions of our products. We hope that the J5 brings you many years of fun rides to come! Thanks for choosing Jetson--keep making moves!

  • Pros mentioned:
    Ease of use, Operating range, Speed

    Rated 5 out of 5 stars

    High School Age Get Around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great to get my high school kid from 1 practice to another on days I cannot leave the office early. It folds pretty good to fit in the trunk of a car as well. Overall A+

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Hey Diana! Thanks so much for the kind five-star review! The J5 is such a great choice of e-bike to use for getting back and forth from practices, and we are so glad to hear that the J5 is making your kiddo's life easier! We hope it continues to provide convenience every day for your child! Keep moving!

  • Cons mentioned:
    Brakes

    Rated 4 out of 5 stars

    Jetson electric bike

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son to ride to school. Great for every other day use. Brakes gave out within a few weeks after purchasing. Luckily, Jetson customer support is extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of fun and well made.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little bike is surprising! It carries my 200lb frame and some photographic gear at a pretty good clip, even though I look like a bear on a tricycle. The battery lasts plenty long for my use. In fact, I've never drained it fully. Pedaling with electric assist engaged is fun. It folds small enough to stick in the back seat, no problem. So far no issues, will wait to see how well it got through winter storage before making a final judgement.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Tire size

    Rated 5 out of 5 stars

    Our first e-bike

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this e-bike. It is very sturdy. Its a littl heavier than expected. Also the tires were smaller than i expected . Good long charge.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thanks so much for the five-star review! We're thrilled to hear that you're loving your J5 e-bike! We hope it provides you with many fun rides to come! Thanks for being an integral part of the Jetson family! Happy riding!

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Worked great on original Charge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very little assembly, and ran quite a while on original charge. Unfortunately, it refused to recharge. Manufacturer had me package back up and ship back to them for diagnostics before replacement. They did pay for shipping.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Hi, thank you for your review. We hope to get you up and running soon.

  • Pros mentioned:
    Operating range, Speed

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and long drive would buy it agan please buy it

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good little bike

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband for his bday. He uses it around the campground. He said it has more power and can go faster then ones our friends own. He said pedal assist is awesome especially going up hill. Gives it a little extra boost. Some reviewers complained about the seat tilted at a weird angle. Seat is adjustable to change the angle by lessening the bolt under the seat. Overall he loves it for tootaling around in his little bike club at midnight around the campground. Wish it had a headlight. We just bought an aftermarket one and attached it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Waste if my money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wassgood everyone, this e bike here is ok dont mistake it for a ebike that can go long distances but the problems I had with it is well for one if you are good at riding bikes this bike is kind hard to steer it feels weird in a way the design is kinda dumb because the way the seet is like is on a 45 degree angle, so if you have balls its going to feel very uncomfortable idk about females cause I don't that private spot and when you put tour whole weight on the seat it will tilt back because its on a 45 degree angle its very hard to ride when your balls and has are very uncomfortable. Its very fast even when i buy a comfort cushion it doesn't hurt until 2 minutes of sitting down, waste of my money to be honest but it rides like a ebike but hurts alot

    No, I would not recommend this to a friend
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