Customer Ratings & Reviews
- Model:
- JPHAN-BLK
- |
- SKU:
- 6241702
Customer reviews
Rating 3.4 out of 5 stars with 36 reviews
(36 customer reviews)Rating by feature
- Value2.6
Rating 2.6 out of 5 stars
- Quality2.6
Rating 2.6 out of 5 stars
- Ease of Use2.7
Rating 2.7 out of 5 stars
Customers are saying
Customers find value in the Phantom Electric Go-Kart for its ability to provide fun and entertainment. However, some customers have expressed concerns regarding the sensitivity of the seat sensor, which can cause the unit to drive on its own.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Bad customer service
Rated 1 out of 5 stars
DO NOY BUY! Total garbage!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is absolutely NOT reliable. I have gone through a replacement already and the new hoverkart that I received only lasted a few days. Customer service is terrible. It takes weeks to get them to actually acknowledge receiving the information you submitted multiple times. Amazing that Best Buy carries products from this company.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear BellMr,
Thank you for sharing your experience with our Jetson Phantom. It is important for us to hear first-hand from valued customers like yourself while we strive to improve our practices as we grow. Although we do our best to respond to inquiries within 24-48, delays in the warranty process can occur when information needed to move forward is missing. To avoid the back and forth of e-mails or phones calls, our site provides folks with a neat form listing all the needed information to complete a claim. When a needed piece of information is missing from the form, customers are prompted with a message on what to include to proceed. More information on this can be found here https://ridejetson.com/pages/warranty-claim
- Pros mentioned:Fun
Rated 3 out of 5 stars
One problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all this a a great product to give your kid for Christmas. It is really fun but, it did come with a problem. Whenever my son played with it outside it would keep turning on and off. Within a week, one of the sides stopped working entirely outside. But, indoors it does work perfectly fine.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Your Jetson is backed by our 1 year manufacturing warranty, so if you're having these issues, we've got your back. So that we may obtain your proof of purchase and serial number info, kindly submit a warranty claim https://ridejetson.com/pages/warranty-claim
Rated 1 out of 5 stars
I want a full refund!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You would assume that when you spend $250 on a product it would last longer than 1 month, especially because the product was not used on a daily basis. The steering does not work and even after re-calibrating it several times all you can do is spin in circles or crash. I am extremely frustrated by the waste of money and will never purchase another product by Jetson.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Rest assured your purchase comes with a full year of Jetson warranty support. We agree your product shouldn't be experiencing this issue and would love the chance to make things right. You can click here to expedite the warranty process. https://ridejetson.com/pages/contact-us
We look forward to hearing from you soon.
- Cons mentioned:Missing part
Rated 2 out of 5 stars
Horrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the package was delivered, all the parts were not in box. Called and emailed company many times without success. Finally was able to get someone to call me back after I sent a threatening email. They were suppose to send the missing part, but that never happened
No, I would not recommend this to a friend - Cons mentioned:Charging, Seat sensor
Rated 1 out of 5 stars
Broke within the first month!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very janky parts and build. My son rode it 4 times and the seat back snapped (he is small!) and now the entire kart won’t charge fully. Huge waste of money and will never buy from this company again!
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Thank you for bringing this to our attention. Have you tried reaching out to our support team? We would really like to learn more about what happened here and get your son riding safely again. Please click this link to reach our support team https://support.ridejetson.com/hc/en-us/categories/360002135631-Warranty
Rated 4 out of 5 stars
Lots of fun
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my 10 year old grandson. He is having a blast with it. It went together easily and is very sturdy. I only gave it 4 stars because it's prone to tip when turning if you're going to fast. It's much better than a hover board with a go-kart attachment. I highly recommend this. Even my 22 year old daughter has a blast on it. It's really fun for all ages.
I would recommend this to a friend- Pros mentioned:Battery life
Rated 4 out of 5 stars
A fun product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well built product that is fun to ride. Long battery life as well.
I would recommend this to a friend - Cons mentioned:Safety, Seat sensor
Rated 1 out of 5 stars
Dangerous
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seat sensor is to sensitive causing the unit to drive itself. My daughter hert herself by simply getting off and the gocart starting reversing by itself.
No, I would not recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Fun lil guy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son for christmas and I think I have used it waaaaay more than he has. Sure I might be a tad over the recommended weight allowance, however this lil guy still churns out some decent speed for me to enjoy a quick tool around the block. Buy it and enjoy
I would recommend this to a friend - Cons mentioned:Seat sensor
Rated 1 out of 5 stars
Fun while it works...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter for Christmas and she absolutely loved it... for about 3 months. It no longer works right. The seat sensor detects her hovering over it while she is getting on and if one of the handles is barely out of place, it will take off from underneath her. It will also take off as if the handle is being pushed down, while no one is on it. It doesn't steer right and will turn off at random times. Waste of $250. If I can update this review, I will add video.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi KJolli,
Our Jetson Phantom is built to last way longer than 3 months. Rest assured that If your daughter is having issues, our team is available 7 days a week to help get her riding again. This includes providing troubleshooting and or repairs/ replacement devices under warranty. The issue described can most likely be solved with a reset. Much like computers and other electronics, our Jetson Phantom requires the occasional reset.
Please use these steps to recalibrate your Phantom:
1. Make sure the device is off and on a flat surface
2. Hold the power button in until you hear beeping and lights begin to flash.
3. Next restart your device to test before riding again.
*Keep in mind that you may need to recalibrate up to 3 times to fully reset the device.
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Great toy, my son goes nutz on it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife was hesitant at first. We strapped a helmet on him and we can't get him off. Battery has great life and he learned how to drive it instantly. With the foot adjustment, he can use it for a few years.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
SO MUCH FUN!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This jetkart is so much fun to ride, doesnt take long to fully charge and goes pretty fast too!
I would recommend this to a friend - Pros mentioned:Fishing trips
Rated 5 out of 5 stars
Great adult toy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good get around kart. Son uses it for quick runs to the store and for his fishing trips. No problems.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
My son loves it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves riding this and I do too I wish they have a faster model for adults lol.
I would recommend this to a friend - Pros mentioned:Fun
Rated 5 out of 5 stars
Fun!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale- and just as described- fun and part of the future. It’s basically a go kart on rockets!! Fun Fun Fun
I would recommend this to a friend - Pros mentioned:Fun
Rated 5 out of 5 stars
So fun!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son's 9th b day ! The whole family loved it from ages 6 to 80 . Everyone had fun
I would recommend this to a friend - Pros mentioned:Fun
Rated 5 out of 5 stars
Great Go Kart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son on Christmas. Its just great love how it rides .. I will get one for my self
I would recommend this to a friend - Cons mentioned:Missing part
Rated 1 out of 5 stars
Missing Parts!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So upset that you can actually sell an item without all the parts missing the handles, without the handles you can't navigate it, bought it as a Christmas gift for my daughter now we are here stuck with a pile of junk & no Christmas gift.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .We truly apologize for dropping the ball this holiday season, Keka. Rest assured we have supports in place to quickly send out the parts you are in need of. Please click here so we can expedite the replacement process https://ridejetson.com/pages/warranty-claim
- Pros mentioned:Fun
Rated 5 out of 5 stars
Great Go kart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Go Kart is great fun for both my adult Son and my young Grandson to ride and have family fun
I would recommend this to a friend - Pros mentioned:Fun
Rated 5 out of 5 stars
Great fun
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a Christmas gift for my kids and they love it can't stop playing with it
I would recommend this to a friend