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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 960 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers have good things to say about the GO Work Wireless & Wired On-Ear Headset, particularly its sound quality, comfort, and battery life. Many users find the sound to be clear and crisp, with good noise isolation. The headset is also praised for its comfortable design, with many users saying it is lightweight and easy to wear for long periods of time. The battery life is also a highlight, with many users reporting that it lasts for their entire workday without needing to be recharged.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 960 reviews
  • Pros mentioned:
    Comfortable, Sound quality, Wireless

    Rated 4 out of 5 stars

    Great work headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to go wireless due to my work headset always getting tangled. I was skeptical due to the price buy i do have some jlab ear buds that I love. I am very happy with this headset , supe comfortably, the distance i can travel from my desk surprised me, and super clear. I recommend these

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless

    Rated 5 out of 5 stars

    Best life changing work from home purchase so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless Bluetooth headset, I work from home and when I paired this with a Bluetooth adapter for my pc I became unchained to my desk for 8 hours a day, I can roam freely. Charge it every night after my shift because if it says battery medium the customers complain about not being able to hear me. I AM HAPPY, BE SURE TO GET A BLUETOOTH ADAPTER FOR YOUR PC IF IT IS NOT ALREADY BLUETOOTH CAPAPBLE.MOST WORK COMPUTERS ARE NOT. 10 STARS. Best part is the mic lights up when you hit the manual mute button.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfortable, Sound quality

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long battery life and comfortable and great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Happy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. The sound is super clean clear and the quality of the headphones are in par with the most expensive ones outside. I would purchase this again given the choice.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Cheap and works perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    none expensive item and it works perfectly. To tell you the truth i had a more expensive one before and didn’t sound as clear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get these not those!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headset. It’s total noise cancelling. I tested it by having a coworker sing while talking to a friend, she didn’t hear her at all! Sound is super clear as well. I’ve already recommended to many friends

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for Work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these everyday for work and they are great. For the price and the quality I’ma happy customer. Battery life will legit last an entire work week. My only complaint is it randomly disconnects if you have multiple devices in the area that have it saved as a Bluetooth device

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable
    Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Great but not durable. Breaks easily.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed these headphones. They are comfortable and easy to install. However, its been 2 months and they are broken from both sides. I will need to crazy glue them to stay on. Its just been used for work purposes which its normal use and they are broken and past my return period. Did not get the extended warranty. Disclaimer ive been told i have an abnormally big head.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Rated 4 out of 5 stars

    Best headset for remote work

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for a long time. This my second one as part of the headphones plastic sides was broken. Excellent voice and clarity plus noise reduction

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best quality for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first purchased this headset I was skeptical, but the quality of the sounded had me speechless, I will always reckoned this to family or friends

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable

    Rated 5 out of 5 stars

    JLab - GO Work Wireless Office Headset - Black

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab wireless headset purchased from BestBuy are the perfect starter in the business. Very well build, and sound proof, comfortable and light makes your day to day calls easy peasy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Work tool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to add to my work gadgets. Sound is clear and it blocks unwanted noice. Even my little helper loves it. See pic!

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    My girlfriend loves it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend needed this for her at home job and she loves it. Her job gave her a wired one, but she didn’t like it, and asked if I could find a cheap wireless one. I saw this one and it all worked out.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable
    Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    I loved them but ..

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable while they lasted, haven’t even had them a whole year, the mic arm snapped and then the headphone part snapped shortly after… used tape until I could buy new ones… the connection is full of static now… won’t be buying these again

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about what happened. Please contact our support team at [email protected]. jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headset yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, less noice, clear hearing and no static, crystal clear, love the mute button, just have to remember to unmute when you start back speaking, lol

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 3 out of 5 stars

    Eh not sure about these

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace one set the first week as the microphone snapped, I now have the left ear piece tearing about to fall apart again. It’s not built to last let’s say

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Blue blinking light let's you know the headset is in. The mute button is important to me. There are 2 ways to mute the headset. You can press the middle of the headset and the mic will be red or adjust the mic in the upright postion until you hear a click to mute headset.....GREAT BUY!

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable

    Rated 2 out of 5 stars

    Second headset to break after a few months of use.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headset...but...this is the second one I have had that has broken. The plastic near the ear muff is weak and cracked on both headsets after about 4 months of use. Other than that, great headset.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Pros mentioned:
    Price
    Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    They break after some use.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work amazingly good for any price. The only issue is that they tend to break right at where the screws are on the legs.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about this. Please contact us at [email protected], and we will help you get a replacement. jlabaudio-conv

  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Not as sturdy as I thought they'd be...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 4 mths of regular work use, 8hrs/5 days per week and they've broken to a point of being hard to use without tape and will have to be replaced. The arm with the mic did not swivel so easily and cracked right atop the swivel joint.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi,

      we are sorry that our product didn't work for you as intended. Please reach out to us [email protected] so that we can replace that for you! Feel free to reach out to our live chat on our website as well for help. jlabaudio-conv

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