Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 281 reviews

Rating Filter

Rating by feature

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

62%would recommend to a friend

Customers are saying

Customers regard Kaspersky as user-friendly and reliable, praising its protection capabilities and ease of use. However, some users have concerns about the installation process, subscription reminders, occasional slowdowns, and pricing compared to other options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 281 reviews
  • Rated 5 out of 5 stars

    Feel safe using the Internet, great anti virus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this anti virus for two computers, most definitely plan on using it on the third computer I buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great anti virus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've used this brand of anti virus for years. We have been pleasantly happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great anti virus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great anti virus protection from Kaspersky. Works well and can be used on 3 devices

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    i won't buy it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i won't buy it again , i install it and still get virus in my laptop

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best of course I can recommend it 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect for me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was best price for me and I like and recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfy with this purchase will recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Kaspersky's back in good form

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free (for 6 months) with purchase of Laptop. I had used Kaspersky AV from 2006 thru 2010. Then K-AV became bloated like the post-2005 Norton AV. For 2011-2012, I switched back to Norton which had leaned up. Since this Kaspersky was free, I decided to try it again on one of my Windows 7 Pro boxes. I've been pleased for the 2 months of use. Much easier to use than earlier Kaspersky AV's that required a Geek-in-residence to manage them. I may be a Geek but most of the time I just want programs that work without interfering with the task at hand. Problem for 2013 will be that I'll have to choose between Kaspersky and Norton, unless something changes. Maybe I'll just keep some of each for comparison. Note--I believe 5-stars is only justified when it can't get any better.

    I would recommend this to a friend
  • Cons mentioned:
    Installation, Subscription

    Rated 4 out of 5 stars

    No problems, works well with Windows 7

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a 3 year subscription purchase with a Samsung laptop pc and constantly shows up on Best Buy info as a one year, the reason I didn't give an excellent on Use and installation

    I would recommend this to a friend
  • Pros mentioned:
    Kaspersky, Protection

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I have purchased Kaspersky Anit-virus. I have not been disappointed.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Check the disc before trying to install!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pain in the *** to install. Although I'm a big fan of the software and it is very easy to use, if not to install, I'm astounded at the stupidity of whoever decided to stick the magnetic anti-theft device to the underside of the disc. Not only was it inconvenient to try and remove (and left sticky goo on the disc) but it could have resulted in scratches to the disc that make the already painful installation process worse. Maybe I was the unlucky one that got the reject from the production line, but I'm still unhappy about it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Works great, just don't try to run Malwarebytes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed this for me, as I was likely to screw it up if I tried, but it has worked great ever since. Other reviews said that it wasn't always user friendly, but speaking as someone who is not necessarily 'tech savvy' when it comes to things like this, I have no trouble operating it. I can find where to do updates, set regular scans, run custom scans, and check quarantines and such if something is found. Only one warning: do not try to use it with Malwarebytes Anti-Malware. Those tech savvy folks who are reading this are probably saying, 'well duh', but I had McAfee and Malwarebytes on my old laptop, and didn't think twice about adding Malwarebytes to this one when I bought it. However, after I did so, my computer began to freeze every time I turned it on. Took it back to Geek Squad, and they informed me that Malwarebytes and Kaspersky do not play nicely together, and we promptly took off the Malwarebytes. Live and learn from my experience, folks. Otherwise, great program!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was not happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fine and not giving me much of a problem but then when i started running full computer scan it started crashing my computer (Blue screen). i had to reinstall my computer to factory settings and when i try to install the Kaspersky, it didn't let me upgrade it. Now im coming back to Norton. Was VERY Disappointed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Easy to install. So far no viruses ...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Easy to install. Updates regularly. It was odd to have Best Buy sell me this product when Norton was already installed on the machine. That created a couple of glitches at the outset. I'm happy with the product so far. I hope I'm always happy with it, since the alternatives are not so good.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 3 out of 5 stars

    Too many updates

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this software when I purchaced my computer because the guy at bestbuy said it was the best and it took me awhile to understand to install it. It only had an update every once and awhile but after 5 months there is atleast 2 updates a day and it get very annoying but over all it is a good program and its easy to work.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 2 out of 5 stars

    It was free...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought a new computer it came with it for a year free. Now I am sometimes wishing that I would have just bought another anti-virus product. I can use the computer while a scan is running in the background, if I don't mind the excessive slowing down. Its slows so much at times, while trying to load some pages on the internet, I think I am back on dial-up. (I never had this issue even when I used Norton). The product is very easy to use. It is easy to set up automatic scans and to fix issues that arise on the computer. Geek Squad downloaded it for me, so I didn't deal with it. I have read so many reviews of this product, a good bit talk about it slowing down the computer. Others have not had an issue with this. It is a free product for me, but not sure I will keep it after a year. Overall though, I would recommend this product to a friend if they are wanting something easy and cheap.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Updates

    Rated 4 out of 5 stars

    Works for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it installed on my Toshiba Satellite laptop for about 2 months now. No problems so far. Updates regularly. I did get a couple messages saying the license was [going to] expire, even though I had bought a full year, but when I called Best Buy they said the program sends out a form letter of sorts, and to disregard the message.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Effective Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Confused by the negative reviews. Have a 4 PC household including 1 Mac. When purchasing my new laptop was interested in a Mac due to regular virus infection of the Windows PCs. This is a result of regular use by two children who download items from the internet without knowing the source. Have utilized McAfee and Norton previously with very poor results and regular infections often discovered running Malwarebytes . Bestbuy provided 6 months free protection with PC purchase. Installed easily with provided CD. In the 45 days since installing this protection my new laptop has been infected only once with Kaspersky identifying and removing the infected file immediately. Easy to use requiring no action on users part. Updates and scans can be set up to run automatically. Runs seamlessly and does not negatively impact computer performance. l will install this virusprotection on my other Windows PCs.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Easy to install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem is the young man who works at Best Buy told us we didn't have to do anything, it's already downloaded. WRONG. I was using my new computer for over a week when I realized it wasn't protected. I had to download the anit virus myself. It could've been dangerous had I not caught that it wasn't protected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So-so

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with my Geek Squad Service package. Suffers often of corruptions (i.e downloaded database), not so easy to fix for beginner. Crashed/froze my PC several times. Not so convinced about usefulness of product. Went back to Norton Internet Security 2012, which has improved the last few years! Use

    No, I would not recommend this to a friend
Sponsored