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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 29 reviews

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  • Ease of Use

    Rating 4.0 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers are pleased with the protection Kaspersky provides for multiple devices and the overall security it offers. They appreciate how it safeguards their computers from viruses and threats, giving them peace of mind while browsing the web. However, some users have encountered installation issues, particularly with Dell dock software on Windows Vista Ultimate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 29 reviews
  • Pros mentioned:
    Customer support
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Beats Norton, hands down!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using Kaspersky for 3 years, I can honestly say I'll stick with them. Their customer support is the best and they never have tried to sell me a fix for anything as Norton tried doing several times.

    I would recommend this to a friend
  • Pros mentioned:
    Protection for multiple devices

    Rated 4 out of 5 stars

    Great virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I have used Kaspersky for three years now, with no problems. I will continue to use Kaspersky in the future. Nice that it protects the three computers in our home for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection for multiple devices, Security

    Rated 5 out of 5 stars

    Easy to set up and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking for real security and resl easy to use ,this is it!

    I would recommend this to a friend
  • Cons mentioned:
    Issue with installation

    Rated 2 out of 5 stars

    Caused 2 computers to go down.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Kaspersky for the past 4 years. After purchasing and installing in January, there was an issue due to Best Buys check out not confirming with Kaspersky that it was purchased. It loaded, but didn't work because it considered my copy stolen. One computer was under warranty, and, after 1 hour and 20 mins, it had to be shipped back to HP (still there). We spent over 6 hours total time on the phone with Best Buy, Kaspersky, and Geek squad trying to figure out what was wrong on the Gateway laptop. We couldn't use the computer for over a week, and my son's will be gone for a total of 9 days at least. We've lost confidence in Kaspersky due to what caused the problem, plus the time and number of agents it took to figure out and fix what was wrong. Kenny (Geek Squad) was awesome, the others - not so helpful.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I have confidence in Kaspersky software security.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised, Kaspersky provides peace of mind with its security software. I've purchased the software for three years. With the Pure 2.0, I found the installation to be more challenging than I had anticipated. Overall, I'm pleased with Kaspersky products.

    I would recommend this to a friend
  • Cons mentioned:
    Hacker attack

    Rated 1 out of 5 stars

    So bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sw is very hard to install, my wife lab top was attacked by hacker after I installed this bad product on her lab top. Any company respect itself should return our money back, the lab top now is a piece of junck and all that happened only after less than one month from installing this bad product. I am nor recommend this sw to anybody.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Issue with installation

    Rated 5 out of 5 stars

    My computers are protected like never before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a level 1 event. It never did have a way to remove the minor problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HUGE problem-solver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program saved me THOUSANDS, and I definitely plan to use it from now on with EVERY device...I installed it on an old desktop, and guess what? It found and FIXED problems from months before I got it! WOW! There are a LOT of different setting options, and it can be complicated to find the right setting for every tool - but it is worth the time to play around and USE it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Recommendation

    Rated 5 out of 5 stars

    The best in virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend it to my friends in a heart beat

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection for a total of three devices/computer/laptops.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok...I prefer last year's version but Kaspersky is a necessity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great. No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had all sorts of customer service and technical problems (especially email) with Norton. So far - about 2 months - Kaspersky works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product fair price all you have to do is keep it updated and it will take care of keeping your information safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection--probably more than I need.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this product for several years now. It is highly compatible with Word, unlike some of it's competitors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kaspersky has never let me down. It is easy to install and works well on my systems

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't intall on my NEW computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once their tec support help me install it slowed down the computer so I uninstalled and bought Webroot.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Password vault, Protection for multiple devices, Security

    Rated 5 out of 5 stars

    I've used kaspersky Product for years.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For years I've used Kaspersky Lab Products. The Password Vault works great and I have never had any kind of security Breach while using the product. While my friends on Face Book are warning me about certain video's not to open Kaspersky warns me before I open it . My files and computer are protected. I always buy the 3 PC version because my Wife also needs protection on her computer. We are not computer whiz orientated but this product is easy to use and runs smoothly! We love it!

    I would recommend this to a friend
  • Cons mentioned:
    Cleaning capabilities, Performance, Price

    Rated 2 out of 5 stars

    Be aware about it!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great for who never used a antivirus before, but the reality is so expensive for que quality, and has some improvements to be done before be classified as a first line antivirus, it's slow down all the 3 computers i installed it, 2 newer ones, and sometimes just dont open other windows, I spent 62 dollares on it. When I bought I thought it's could be the same as a Norton, that cust $90 on that time, so It didn't work, I unisntall it, bought another ativirus ( Norton) after lost time and money. It didn't cleane up the cooks like Norton and other performances, i really didn't recomend it for none. Think twece before buy it. Hope they fix the problems or charge $10 dollares for it, that's the price I think it worth for the job it do. Sorry guys to be strong, but that's the reality, you going to see if you buy it!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product to a friend, fore it gives me a sense of security in knowing that I can navigate the web without fear of getting viruses. Makes me feel as though I am using a Mac. The only downside is, it takes way too long to run a Vunerability Scan. I wish someone would explain the different scan options to me, and which one provides me with full protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection for your computer But...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I update my 4 year old computer every year with some type of virus protection, and have this software already installed in my laptop. It's pretty good, but I have had a few problems of blue screen prompts to shut down my computer, since I installed this. Although my laptop has Kaspersky, there have been NO problems with the laptop. Maybe it's just because my desk computer is older. I was a former Norton user, but a friend said Norton wasn't as good as Kaspersky, so I switched. All in all It's doing the job even though I have glitches sometimes.

    I would recommend this to a friend
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