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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 621 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers regard the design and fit of the Protective Hardshell Case for iPhone 13/12 Pro Max very favorably, with many positive comments on aesthetics and how well it protects the phone. However, concerns exist regarding the case's durability and quality, with some experiencing issues such as detachment and slipperiness. While the price is considered reasonable by some, others find it disproportionate to the product's longevity. A few users also reported difficulties with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 621 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently acquired the Kate Spade New York Protective Hardshell Case for my iPhone 13 Pro Max, and I must say it has exceeded my expectations in terms of both style and durability. This case combines functionality with an elegant design that perfectly complements my device.In conclusion, the Kate Spade New York Protective Hardshell Case in the Hollyhock design is a delightful accessory for the iPhone 13/12 Pro Max. Its combination of style, durability, and functionality make it a worthy investment. Whether you're looking to make a fashion statement or simply protect your device, this case offers an elegant solution that ticks all the right boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made well ! A brand that can always be trusted. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    My favorite Kate spade phone case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Kate spade clear case bc it shows off the iPhone color but still shows the flower pattern. The flowers are white and holographic with a clear rhinestone is the middle of the flower. Such great detail!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Case protector

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection and stylish at the same time. At a great price

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Absolutely loved until..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my phone last Friday (it is now Wednesday) and I went and bought this case and i absolutely fell in love with it. Only issue is that not even a week later and the sides are starting to detach from the back of the case. super disappointing especially considering the price of the case. also, i have not dropped my phone at all and i’m an online student so i don’t go out much and don’t my phone through a lot so i don’t think the case should be falling apart like this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very pretty, good quality. I have dropped my phone a few time and it really protects the cell , I’m very happy with it. Easy to put on but very hard to take off.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent $50 on this phone case just for it to last me not even two weeks. The trim that flies around the phone started peeling off the case and I can’t use it whatsoever. Not worth money. Poor quality.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice iPhone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone case. My daughter loves it. She likes the styling better than other phone cases.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality, Durability

    Rated 1 out of 5 stars

    Terrible quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality. I just got this phone case 1 month ago and I am very easy on my cases and phones in general but this case has already fallen apart. Completely. The plastic part is separated from the rubber part…

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Kate spade case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wont never buy one again this is my second one and it is already coming apart

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Horrible Quality!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible quality! The side ripped in like 3 weeks, and I take good care of my phone!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Horrible!!! It fell apart in less than a month!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible!!! It fell apart in less than a month!!! The side detached from the back of the case. Please do not purchase this!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    NOT WORTH THE MONEY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this case at first because of the raised edges around the back camera! I had this case for not even three months and it’s already fallen apart on me. Not worth the money. You’re just paying for the brand.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started falling apart from the side and I barely bought .

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had it for around 1 month and 1 week and it's already broken

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Kate spade case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for 1 month and it’s already ruined and broken

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Terrible quality, save your money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality, I was sooooo excited to get this case. I used it for about a week before the sides started separating from the back and my phone actually came out the side of it. I tried to put it back together, but definitely not happening. This case is sooooo cute and I want another one like it, but not if it will break in 1 week of using without dropping it. Very very disappointed in Kate Spade products. I did purchase a black one at the same time, but this one is the only one that seems to be broke.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A beautiful Girly Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A beautiful case for my new beautiful iPhone 13 pro max. It’s girly & I like girly stuff!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Don’t waste your money!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the leopard design!! However, the back of the case is separating from the side and I have only have the case for less than 2 weeks. I haven’t dropped or mishandled my phone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Cute case but does not stay together

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of this phone case but it breaks apart at where the rubber sides and plastic backing meet. This is my second case in this exact product and I have tried to super glue it back together and it still breaks apart. I am so disappointed with the longevity, quality, and price of this product. For it being as expensive as it is, there should be no issue with it lasting until I want a new style. I originally purchased this case Nov 2021 and within a week had to take it back because it broke apart, got the new one and it happened almost immediately again.

    No, I would not recommend this to a friend
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