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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 489 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the K-Duo Plus 12-Cup Coffee Maker and Single Serve K-Cup Brewer for its convenience, with many highlighting the ease of switching between single-serve and carafe brewing. They also appreciate the space-saving design and the flexibility of the movable water reservoir. While some customers find the price to be a drawback, many are pleased with the overall value and functionality of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 489 reviews
  • Pros mentioned:
    Pot size

    Rated 4 out of 5 stars

    Slightly Smarter Duo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second K-Duo I've purchased and it is mostly identical to the original one. This one is functionally identical except for the source selection. The previous K-Duo you would have to pick KCup or Carafe before brewing but this one will auto select based on if the K Cup lid or the grounds basket is closed last which is a bit more convenient. I took one star off because it is louder (both while brewing and gurgling while warming up) and it has a blemish on the LCD screen next to the time. Not a big deal but should have been caught by QC. Overall it works great and brews the correct amount of coffee; we replaced the last one because it started shorting each brew 1-2 ounces after about 5 years. Being half off on sale made it a no brainer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adaptability

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for on the go mornings and slow mornings. The ability to make a pot of coffee or individual k-cups makes it a very adaptable to the needs of each day. Rushing out the door and need a cup just for yourself, slap in a k-cups. Got a few people that need coffee brew a pot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keurig’s Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the ability to choose between K-cup quick coffee, or a full pot of either brewed coffee or water at the precise temperature to make pour-over coffee, our go-to every morning!

    I would recommend this to a friend
  • Pros mentioned:
    Carafe

    Rated 5 out of 5 stars

    Best Coffee Maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE KEURIG IS THE BEST COFFEE MAKER OUT THERE.I HAVE OWNED 3 KEURIG COFFEE MAKERS TO DATE EVERY ONE WAS A GREAT MACHINE.THE CURENT ONE I BOUGHT THE KEURIG K-DUO PLUS REPLACED MY OLD KEURIG K575 PLUS.NONE OF THEM HAVE NEVER LET ME DOWN,THEY HAVE PRODUCED COFFEE THE WAY I LIKE IT FOR MANY YEARS.THE NEW ONE HAS INPROVEMENTS OVER THE OLDER ONE.IF YOU WANT YOUR COFFEE RIGHT BUY A KEURIG.

    I would recommend this to a friend
    • Brand response from Keurig Care
      Posted .

      Thank you so much for reviewing your K-Duo Plus and for your kind words. Happy Brewing! KeurigCare

  • Rated 5 out of 5 stars

    More delicious coffeeTea for less effort!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best small appliance in this house! It looks great; works great AND does the work for me! When you are 86 years old: Quick is beautiful and this coffee maker is quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best coffee machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this coffe machine. When I had out of town visit I was able to brew a coffee pot of coffee vs the one cup brew. Love the design and Kuerig you did another amazing job. The handle on the water tank is great for an old lady like me. I can actually have something to hold on too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy It!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for every day use as well as party's. The stainless carafe keeps 12-cups of coffee hot all-day long. The slim design & multiple options for water reservoir positioning, make this machine an incredibly functional/space saving unit.

    I would recommend this to a friend
  • Pros mentioned:
    Carafe

    Rated 5 out of 5 stars

    Great Coffee brewer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee maker is wonderful to have. It gives me the option to brew a single cup if Im by myself or brew a pot if I have friends over. The coffee pot is insulated so it keeps the coffee hot/warm for a long period of time. Would recommend to others.

    I would recommend this to a friend
    • Brand response from Keurig Care
      Posted .

      We love hearing this! Thank you for your review and feedback. Happy Brewing! KeurigCare

  • Rated 5 out of 5 stars

    Worth the upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Keurig duo. Having the carafe option is so convenient. I was worried that it would take up more countertop space than our old basic keurig but it actually feels more spacious now! The water tank can be moved from right, left, or back side making it super versatile. Love this coffee maker!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My new kuerig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros, convenient to make either 1 cup of coffee or a pot of coffee when having guests Cons, sometimes it’s shuts off when using a pod because the needle gets clogged

    I would recommend this to a friend
  • Pros mentioned:
    Carafe

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product easy to use carafe keeps coffee hot after brewing. Can preset the night before when it will start brewing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, we love that we can set it to auto brew in the morning. It’s great having both the Kcups and the pot as options. The pot actually keeps the coffee warm for a long time. We tested it by brewing a pot at 7PM, at 8AM the next day it was still a little warm. Obviously not hot but the fact that after 13 hours it was still slightly warm was impressive! After 2 hours it is still quite hot! Being able to move the water tank around is great when you want to place the machine in new spots. Overall we are extremely happy with our purchase, great coffee all around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coffee Maker!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this coffee machine, me and my wife love Keurig! We decided to upgrade our old machine for this new one and it definitely was much needed. Love how you can do a single cup or a full pot of coffee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coffe maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two months since I bought my coffee maker and it is the best investment I could make because I no longer have to use paper filters as in past models. Super recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keurig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it easy to make coffee and te yo don’t need adapter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coffee Options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the single cup maker everyday, but appreciate the option of full pot when we have guests.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Design flaw leaves brown water in filter basket

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, so I love the Keurig products, but this one has a flaw and the warranty replacement does the same thing. The customer service to get a replacement was outstanding! But the flaw remains. Every time a k-cup is brewed, a bit of water\coffee leaks into the filter bowl. Over time, it builds up to the point that it overflows, which is how I found out about it. I rarely brew using the filter basket. Meanwhile, there is brown water sitting in the basket for days\weeks until it is emptied and washed out, unless you totally empty and wash your basket every day, using it or not. That water sitting in there can’t be healthy... The picture I attached is the amount of water in the filter basket after about 3 days of brewing. If I have to take this out and wash it every few days, then the ease of use rating goes way down. If I’m not using the filter to brew a pot, the water should totally bypass this area. I received excellent customer service and received a new brewer quickly after I called this issue to Keurig’s attention. But the new unit does the same thing. It is a design flaw. I’m disappointed, but will continue to buy Keurig products as my previous brewers were great performers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Flexible Keurig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flexibility to use pods or brew coffee. Work great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is NOT holding the coffee even warm for 1 minute!?!?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great brewer. This is my first upgrade after my 9+ years old Keurig finally died. Having the reservoir movable to fit the layout of the counter and cabinets is a great innovation. Oh, and the coffee is great.

    I would recommend this to a friend
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