Customer Ratings & Reviews

Looks great, works great. Only small negative is it has a louder sound while closing (not loud, a little annoying). I like that you can ether push the button to close or gently nudge it and it closes. Would purchase again.

This unit feels well built. I did the install, after my handyman quoted me $180 to open up a new microwave cabinet a half inch on both sides to accommodate this appliance. I like this unit, its been about 4 months. Especially after figuring out how to change the annoying factory defrost mode which stops the machine every 2.5 minutes (to rotate, rearrange meat) requiring you press continue 4 times on a 15 defrost. Its not a blaster power microwave, but it does the job well enough for us. If you need a super power microwave, find another.

Loving this under the counter microwave. Saves so much counter space and looks very sleek.

Was questionable about having to bend down and put my stuff into a microwave now that it’s in. I wish I would’ve got this year’s ago. It’s beautiful works excellent we love our KitchenAid microwave drawer.

Very elegant and efficient. It is extremely spacious inside. Works quietly. Very expensive.

It looks really nice in our kitchen. We made the mistake of ordering the kitchen island with the opening for the microwave without providing the dimensions. The opening was bigger but we were lucky and found someone who was able to add a little wood trim. Microwave works perfectly.

I love having my microwave under the counter. It is a beautiful addition to my newly remodeled kitchen.

Very easy microwave drawer to operate. I like the controls off and on switch.

Love the microwave. It looks so good in my island. Easy to use. Makes my kitchen look finished.

This microwave is "OK", which is sad to say for a $1600 microwave. Our most frequently heard complaint from family members is that since the buttons are not backlit and the printing is not very stark, it's hard to see the buttons to know what you're pressing. It's also slower than our previous (sub $500) microwave and louder. Not too impressed Kitchen aid.

We loved this microwave. It’s beautiful and it worked so well for about 10 months. Then it broke. kitchenaid came out and repaired because it was under warranty. We had to wait a month for the part. Then we we loved it again for almost 2 months. Then it broke again. The same issue as before. I’m beyond disappointed.

We love it! It looks amazing in our new home! We recommend it

Awesome microwave! No problems with it after a month of it being installed!

Great drawer microwave if you need one. It is way overpriced for what you get. Difficult to install due to slightly larger dimensions than the typical drawer, but made it work. Hopefully it will last as our other one, a Sharp, did not last long and had multiple issues. For this kind of money, these things need to be better. Overall, had it for a month now and happy with it.

We really love this microwave. It installed into our microwave specific cabinet in minutes. I like how you can either press the open/close or give it a pull/push and it will open/close. Fairly quite as well. The cooking appears to be very even since it comes from the top and does not require a turn table inside. My only suggestion for a future version would be to backlight the keypad.

I love my new under the counter microwave. I am still getting used to the drawer style. Matches my other Kitchenaid appliances perfectly and looks great in my newly renovated kitchen. I think it’s a bit pricey and disappointed that it didn’t come with a trim kit and there is not one available for purchase for this model.

This item is beautiful in appearance, and works amazing. It was way more than I hope it would be. Highly recommend. Used it on Thanksgiving Day for the first time. It was the conversation piece for the whole family. Everyone was amazed by its features, and how classy it looked. Family members are now researching, in hopes to add to their kitchens.

Fits a need by fitting in low cabinet spaces, but we had to replace one of these within a few months and our second one had the magnetron fail at 2 1/2 years, just outside our best-buy extended warranty. This unit also required a warrantied repair of the control panel at 1 year. Given this history, I cannot say this has been a reliable unit for us. Cooking performance has been good, though controls could be simpler than they are.

I would expect a $1700 microwave to last longer than two years but no, stopped working 3 months after the one year expired. My wife and I are 70 years old with an air fryer, oven and stove so the microwave is very rarely used. Now it does not heat. No help or assistance from Best Buy or Kitchaaid even though i am a long standing member of Best Buy club. This unit has problems and i do NOT recommend.

wanted a microwave to fit in lower cabinet and this unit fills the bill very well. saves countertop and upper cabinet space, and has all the features of any full size microwave.