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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 214 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers value the 36" Built-In Gas Cooktop for its easy cleaning, affordable price, and stylish design. Many customers appreciate the middle burner and overall performance of the cooktop. However, some customers have concerns about the visibility of the knobs when they get hot and the difficulty in cleaning certain areas of the cooktop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 214 reviews
  • Pros mentioned:
    Easy to clean

    Rated 5 out of 5 stars

    Tested Durability

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we replaced our old gas cooktop after 10 years and we took our time for replacement. We checked quality, size, easy cleaning and maintenance. We decided to buy KitchenAid. And it is tested this last Holiday since family members came in from other states and they all love to cook. They cook all the time. And I only gets the chance to clean the cooktop once a week. And it passed the durability and easy maintenance test. Still looks new.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean

    Rated 5 out of 5 stars

    Amazing cooktop for cooking my Spanish paella!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new gas cooktop . It’s very easy and safe to use. The big burner in the center it is great! I cook my paella there! I am happy I can easily clean the cooktop and now everyone in my family wants to cook:-)

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean

    Rated 5 out of 5 stars

    Great quality cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to clean, works well. This was bought to replace a 25+ yr old kitchen aid cooktop, hope this one lasts as long as its predecessor!

    I would recommend this to a friend
  • Cons mentioned:
    Knob visibility

    Rated 1 out of 5 stars

    POORLY DESIGNED cooktop!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worst cooktop, if you like cooking. Large burners are at counter edge of grate, where only a 6 3/8" diameter pot can be used. Small burners are situated so they can take large pans. Knobs jiggle loosely and the heat settings are nearly invisible unless you're 4' tall (the height/angle at which the settings are legible). The surface is rough - NOT brushed - as if sorayed with an adhesive, collects fibers from sponges and cloths and never looks clean. HORRIBLE design.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey NoGood, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Cons mentioned:
    Stainless quality

    Rated 2 out of 5 stars

    Poor finish and stainless quality.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not the quality that I'd expect from Kitchenaid. The stainless is a rougher grain then their other appliances that I've purchased in the past year or two. The laser etching for the controls is barely legible. Other then these issues, it does cook so no complaints there.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello sap1972chev, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you KitchenAidBrand

  • Rated 5 out of 5 stars

    Gorgeous cook top

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just love it! It was time to remodel our old kitchen, and the KitchenAid appliances is what we wanted matches fabulously with our new Carrera quartz

    I would recommend this to a friend
  • Cons mentioned:
    Knob visibility

    Rated 1 out of 5 stars

    Poor materials

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy with my purchase. I would not rather gotten a different brand if I would have known my knobs would melt. Do not recommend specially for the price.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Cooktop and would like to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Great unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Its a pleasure to cook on. Upgraded from electric.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hard Pass

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the last item I will ever purchase from KitchenAid. Bought this cooktop in December of 2021 because we were doing a full kitchen remodel. At the advisement of many retailers, (didn't know how long product would be available, cost increase, shipping issues, etc.), we purchased early and were set to install in our kitchen as our remodel progressed. When we got to that point, our contractors found that our cooktop was bent in the upper left corner. It is unable to sit flush on the granite countertop and because of this, it doesn't allow the pan/pot in the upper left corner to sit level because nothing is flush. Contacted KitchenAid and their response was that it was "outside of the 30 day warranty, sorry." So now we're stuck with a $1500 cooktop that we can't use on one side.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey JenniferB, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Rated 1 out of 5 stars

    VERY Poor Temp Display

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stovetop works well; however, the design of the temp display is so light I am not able to see what temp I’m on. Unfortunately I am not able to get a different stovetop because the cut out for this stovetop is larger than any others sold at Best Buy. I wouldn’t recommend this product.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey JenP, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Pros mentioned:
    Easy to clean, Price

    Rated 5 out of 5 stars

    KitchenAid - 36" Built-In Gas Cooktop - Stainless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 36-inch KitchenAid gas cooktop is both functional and stylish. The burners offer precise heat control, great for anything from simmering to searing. The stainless steel surface is easy to clean and looks sleek in the kitchen. I got it at a great price from Best Buy, making it a perfect choice!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    High Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a high-quality item. It is a standard size so it was easy to replace an older cooktop in the same cutout. It is easy to clean and easy to use. The price of a Kitchen Aid is a little more than some discount brands, but the quality and appearance are worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Knob visibility

    Rated 4 out of 5 stars

    Great stove!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the stove just wish they would have had a little more space from the burner and the knobs. The knobs get really hot and the writing starts to come off easily.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Cleaning

    Rated 4 out of 5 stars

    Confusing and weird Stainless Steel Texture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the cooktop is very beautiful. The only confusing concern I have is the texture of the stainless steel. Every time I try to clean it, no matter what type of rag I use (whether soft, or lint free) it's like it sticks to the stainless steel and leave behind lint? Does that make sense. Only reason I gave it 4 starts.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good cooktop, hard to make it look clean.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a good cooktop. There are a lot of things to like about it....really everything except it's hard to get it to look clean, primarily the control knob area. I've used every type of cleaner, water only, soft cotton, paper towel, etc., and it's a lot of work if not impossible to remove all streaks and spots. Design, layout, grates, knobs are all top notch. It cooks well and there is an infinite range of adjustments for precise heat control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stove Top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very helpful and excellent service. Very good.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean

    Rated 5 out of 5 stars

    GREAT COOKTOP!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always wanted a gas cooktop over our prior crappy electric cooktop. I've burned so many things with the electric cooktop than I care to admit. The high output center burner is the best as it does not get in the way of using all the other burners at the same time. Its awesome. Flame control is great. Due to constraints of our current cabinet set up I had to get the controls on the top of the cooktop rather than the front, but not an issue at all. Very easy to clean as well. I looked at other brands and honestly then were more expensive paying for more gadgets rather than more quality. GREAT COOKTOP!!!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on a sale and it is easily one of the best cooktops on the market. Unless you are willing to go up to the next tier in the $3-$4,000 range then this is the highest quality cooktop. The entire unit is make of thick steel, not like those cheap feeling ones in stores that bend when a pot of water is on them. There is an electronic ignition so it is not always on wasting gas. Installation was simple.

    I would recommend this to a friend
  • Cons mentioned:
    Ignition

    Rated 4 out of 5 stars

    Nice cooktop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this Cooktop for a month and like it so far. It looks great and the burners are spaced well. It is easy to operate because burners are easy to see for flame adjustment. Our previous cooktop had knobs along the right side and it is different cooking across the front knobs. The grates are nice and heavy but center grate is inconveniently different from side grates. Our only issue so far has been the electronic igniters clicking continuously occasionally which requires readjusting knobs repeatedly to stop the igniters.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Installation

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooktop is very beautiful. Easy to install. Works great.

    I would recommend this to a friend
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