Customer Ratings & Reviews

Easy to set up, very versatile in how you can lock and unlock and it’s packed full of features and notifications for safety

Easy to install and works great! Simple to use, is well built, and looks great on our door!

1/20/24. Amazing...this Smart Lock offers 3 forms of entry/exit- APP WiFi, keypad, or simple doorkey. Easy to install. Love it!

Nice to be back with Kwikset, simple and reliable. This replaced a Yale smart lock, and I’m grateful to not need separate hardware to connect to wifi. The only downside compared to the Yale was no support for Apple HomeKit, but I rely more on Alexa anyway

This was a very good keyless choice. So far it works very well. I have not had any issues. The power went out and it still functioned without any hiccups. I love the fact that you can set different access codes and time for different folks. You can also see in the app when folks and especially children are coming and going. I did put the spare key into the lockbox we previous had outside just in case. But, I don't see ever having an issue. Especially as long as you change the batteries when it give you an alert to do so.

Overall I am very happy with this smart lock. It's sleek, pretty easy to install and has some pretty robust features through the Kwikset app. We can assign PIN codes to various people and give them access on certain days / times etc. The only problem I have experienced thus far is I cannot get it to work properly with Google Assistant. Even after reading the tutorials and reaching out to tech support it doesn't allow me to lock / unlock with my voice. I can use the Google Home app to lock it and you can use the Kwikset app if you don't use Google.

Good wifi connected lock set overall. Works and was easy to install. I read elsewhere that the battery life isn't the best and I'm noticing it using more battery than my old schlage one. Like I mentioned, I had a schlage previously and I think I prefer that more but it made sense to use kwikset this time. It made it easy to re-key the house since all the other locks were kwikset too and it comes with their re-key tool.

The Kwikset Halo touchscreen Smart Lock is a great addition for our door. Installation and set-up was very easy and the SmartKey feature was easy to re-key to match with all of my other Kwikset locks in the house. Touchscreen is bright and very responsive to use day or night. Integration with Alexa was simple and effortless! Highly recommend the Kwikset Halo WiFi Smart Lock.

We had recently bought one at lowes and we had a lot of issues with it. Which is why we ended going to best buy and saw this lock. The price was great and everyone in the house loves it. I especially like that you get the notification when it locks and unlocks and the fact that you can lock it and unlock it from your phone. With kids in the home you want to be able to lock from wherever you’re at because sometimes their kid brains forget to lock the door.(haha)

Very easy to install, a little loud when activated but overall a nice lock. Connected to wifi and Bluetooth with no trouble.

Excellent. Always done the job right. Smooth handling. Easy to install

These deadbolts are so easy to install and have the ability to change the key so they both use the same. This was just the forst fantastic thing i discovered. Once the loks were set up i found the app to be so simple to use and full of quslity of life features. Its clear security is what quickset is good at. The app offers options that offer both convenience and security. Im so happy with my locks im planning on replacing the rest at my home.

Great product. Connectivity is pretty good and have no had any issues this far. It does end up using the battery pretty quickly if used often but that can be mitigated with a rechargeable lithium battery. Overall, a very good lock.

Trust the Kwikset brand. I like the features on this smart lock, touchscreen, WiFi etc. Easy to install.

Works well and easy to install. The free battery that came with it died pretty quick but it says battery usually lasts 6 months. We'll see.

So far so good. Easy to setup and use. Only downside seems to be battery life, averaging 4 months at this time.

I love this lock. I can issue individual codes and it's connected via Bluetooth and wifi. It was also really simple to install and this is coming from someone who is not at all mechanically inclined.

I purchased the Kwikset Halo Touchscreen from Best Buy, and it has been nothing short of a nightmare. I received the lock on July 8th, and it was defective out of the box. After hours of troubleshooting, I called for a replacement, which was sent on July 10th. Unfortunately, the problems didn’t end there. Since installing the new lock, I've had to change the batteries 10 TIMES. Yes, 10 times in just a couple of months! The lock drains roughly 10% battery a day and stops working anywhere between 40% and 15% battery life. And when I say "stops working," I mean the lock either jams or just ceases to function entirely, leaving my home unlocked without my knowledge. The "low battery" alerts I set up only worked once. It’s infuriating and dangerous. By the time I realized this product was completely faulty and untrustworthy, Best Buy's new 2-week return policy had passed. Had I been aware of this policy (which now requires a membership for the usual 30-day return window), I would have returned the lock on July 23rd. Now I’m stuck with a useless product that keeps draining batteries like candy, even though I’ve tried every brand of batteries and repositioned my extender multiple times to no avail. I contacted Kwikset in early September, hoping for a solution, only to encounter the rudest customer service rep I’ve ever spoken to. She implied that the issues were my fault, which is absurd given that my neighbor has a similar Kwikset lock (without the touchscreen), on a larger house, with no problems. They use the same internet, no extender, and have none of the headaches I’ve been dealing with. Kwikset eventually sent a new motor, which took 8 weeks to arrive with no notification, and after installing it last night, guess what? It’s already down 10% battery today. This is clearly a product defect, as I've now seen multiple complaints about battery drainage on Kwikset's website, but this information was conveniently missing from Best Buy’s significantly higher-than-average reviews for the product. In fact, the number of reviews and the overall rating on Best Buy's site is vastly different from other retailers—something that, in hindsight, raises a lot of red flags. Even worse, I posted a review on Best Buy’s site last month, and it never appeared. Why? This whole experience has soured me on both Kwikset and Best Buy. The lock costs $200, plus the added expense of 10 sets of brand-name AA batteries. When I contacted Kwikset again, their rep basically told me if this motor didn’t fix it, there was nothing more they could do. How is it acceptable for a company to sell such a flawed product and then wash their hands of the issue? Save yourself the headache and money. Avoid this lock and, frankly, rethink trusting Best Buy’s reviews.

East to use and install. Comes with both digital and paper instructions to go through the process.

I love this lock, I like not having to search for a key at the bottom of my purse. The device does contain and battery that needs changing about every 3 or 4 months, presumably depends on how much you use it. Overall it's works as expected and suits my needs. i also like the touchscreen that lights up in the dark.