Customer Ratings & Reviews

It Seems times have changed from 30 Years ago when my Grandfather used hearing aids. They were larger than these and required hearing specialist who sold them and followed there use carefully. The Hearing aids of that time were large, hummed allot and seemed awkward to use. Lexie Lumen is one of the New over the Counter hearing aids which might make you wonder, Could they be as Good as the full category of hearing aid doctors and product developers? Well IF you have a cell phone, a Bluetooth, and some time, that expertise is now at your fingertips. Although this model comes with an ample set of batteries that last an average of 4-5 weeks, lexie also offers re-chargeable, I could not splurge for the latest and greatest but am okay with the ample batteries included with this model and the relative costs of buying new ones. With the online test run from a cell phone you can calibrate the hearing aids to a precise analysis to optimize your hearing range, customer service is more than willing and able to lend a hand in all of its operations or you can just pop it into your ears and use 4 pre-set programs to optimize indoor, outdoor, group or person to person use w/o the need of a smart phone and app. Right out of the package these hearing aids went right to work. A great Benefit is that it is small and not obtrusive; a loss is that it’s hard to press buttons manually to adjust volume and/or set programs. From an 87 yr old perspective larger units with larger buttons may have been more welcome, from a diabetic poked and numb finger tips the same would apply. Another great benefit is its rather extensive analysis of your hearing ranges with a very clever app, again the drawback to that is the older generation still using rotary phones or at best flip phone cannot take advantage of this, so you will need a middle aged geek or a smart phone savvy 12+ year old to guide the older generation into its use. The third factor is professional Hearing Aid specialist, they may be %80 replaceable but knowledgeable ones can tell you that hearing loss for any duration leave gaps in comprehension, frequencies and background distractions which my mom has a number of these. Had I bought these hearing aids exclusively for someone beginning to lose there hearing or myself with decent hearing they would have been a godsend but for the older generation a professional might be required with this and some other more invasive procedures to recover more advanced hearing loss When you have a reasonable sized family growing old with hearing issues by no doubt I will find a home for this soon, already 3 people in the family with hearing issues see this as a reasonable tool.

The Lexie Lumen OTC Hearing Aid offers a great alternative for those suffering hearing loss. Compared to the cost of traditional hearing aids these over-the-counter hearing aids cost significantly less and allow one to determine how disciplined the wearer will be in using these on a daily basis. Lexie has done a good job in packaging the hearing aids and providing everything that one will need to get them set up and personalized. It’s nice that they include a quick start guide, along with a more detailed manual to answer any additional questions. We did not have to use their customer assistance, but it’s nice to know this is an easily accessible option if users require extra assistance. Set up is straight forward, but one will need help to do the steps necessary to complete the hearing check via the app and physically fit the hearing aids for a custom fit. Some older wearers may need assistance with using the mobile app, but we found it to be straight forward, easy to read and easy to understand. It is understandable though that first time wearers of hearing aids may require help a few times from a second pair of eyes to ensure they have the hearing aids seated properly in their ear. After completing the steps with the sizing tool and installing the batteries we completed the fit in the ears and confirmed it was a comfortable fit for our family member. It didn’t take us too long to set the app up and run through the hearing test to assess how well various tone levels were picked up as the wearer confirmed when they could hear tones as we used the app to complete the hearing test. The app does a nice job of visually depicting how well one can hear various types of tones and it was quite evident for our family member that high pitched tones were their greatest type of hearing loss. Lexie instructions mention that it takes about two weeks to adapt to using the hearing aids and it is best to make minimal changes to the settings until one can adapt and then assess if results are improved with changes in volume or environment settings. Also, it is important to note that there is maintenance involved with the hearing aids which will help prolong the life of the units also. When not in use, one should remove the batteries and place the hearing aids in a container with the drying capsules. There is also a brush and cleaning wire included to assist in keeping the hearing aids clean. It may take some practice for older family members to open the battery compartment and take care to not lose or drop the batteries as they are on the small side. I think it is really nice that OTC hearing aids are now an option. The Lexie Lumen model offers a really nice price point compared to traditional hearing aids, but I would consider paying a bit more for the Lexie B2 model as it looks like these do not have the additional length of wire that extends beyond the dome point on the Lumen model. This added length of wire tucks inside the cove of the wearer’s ear, but it would be nice to not have that additional length of wire to bother with. Aside from this, the hearing aids are fairly small in size and designed to blend well to provide an inconspicuous solution to improving one’s hearing. Lexie provides a great supply of batteries and items needed to set up and maintain the Lumen hearing aids. Their app does a nice job assisting with hearing evaluation and set up and provides a convenient way to customize settings such as six different environment settings and changes to volume.

Hearing aids without a doctor; sounds interesting. I have a tad bit of hearing loss but not enough to try and get hearing aids in all reality. So, these are fun to try out and see how much they help. I love the setup of these buds, everything is through the app. You take them out stick the battery in, open the app and it walks you through setting them up. When I first opened the container I was a little overwhelmed with all the little tubs but I quickly realized those are just to give everyone some customizability and all those are really needed once you find the one that fits you. I got the Bluetooth all setup and it gave me a hearing test and then customized the sound to my ear test results. There are different modes to try out and I immediately noticed the difference when in a noisy environment, these allow me to pick out conversations way more easily That has been a really nice feature of using these. The other place I really noticed that these helped was in the car, I can easily hear my kid talk to me from the back seat which was really convenient. There are two things that I don’t like; one is that they don’t have rechargeable batteries. Rechargeable batteries are just so much more convenient and save money over time. The other thing that I don’t like is that Bluetooth is built in but not Bluetooth capabilities for phone calls. I use Bluetooth headsets to hear my conference calls better and that both aren’t compatible my ears at the same time, which I find annoying. It's the holidays and I’m with my wife’s family; my father-in-law has wanted to try hearing aids but hasn’t gone through the trouble going to the doctor, with this it was really easy to have him try them out, I just redid the hearing test and he was super happy being able to hear all of the sudden. Overall, I love that someone can just get these now and configure them in a quiet area and be good to go. I think that Bluetooth phone call integration should be included, and I would much rather have rechargeable batteries but if hearing and ease of set up is your first priority these are awesome.

The Lexie Lumen hearing aids fit well. They are small and lightweight. Wearing them all day didn’t cause me to have to adjust them throughout the day. I don’t notice that they are in. That’s saying a lot since I wear glasses. I didn’t run into any problems over a period of 7 full days wearing the hearing aids with my glasses. If you are worried about the ear pieces of your glasses causing problems with them, don’t worry as I didn’t have any issues. I also had multiple conference calls while wearing them. My headset on with the hearing aids in wasn’t uncomfortable and I was in one-to-two-hour calls without a problem. You get multiple sets of tubes and multiple sets of tips, so you shouldn’t have any problems finding the combination that works best for you. Battery The hearing aids use size 312 batteries. They come with 24 batteries. So far, the battery in each of them are still running. With Bluetooth built-in to them, and that being on, didn’t cause a drain on the batteries. 7am to 11pm for 7 days and I’m still running on the original batteries. The one thing I would like to see changed is the way you power off the hearing aids. In order to power them off, you open the battery tray. I would be nice to have a switch to turn them off. The problem I ran into with this is that when I pick them up in the mornings, one of the batteries would fall out of the tray. Not that big of a deal, but as the size 312 batteries are small, I found myself hunting for a dropped battery. Sound quality Sound quality is nothing short of amazing. These are so much better than my previous hearing aids. I still have the ones I was previously using from a different manufacturer, but I will not be going back to those and will only use these now. It took me two days to get used to these, but Lexie says to give it two weeks. After two days, I didn’t notice the electronic enhanced sound as being that. With my previous hearing aids, it was always noticeable, but not with the Lexie hearing aids. App/features Lexie has an app that you use to run a sound test so the app can setup an audio profile for you that works best for your hearing loss. It took only a few minutes to get through the test. Once that is done, you can adjust the volume and set different profiles based on your environment. Currently there are six profiles. The profiles can be selected with the push of a button on the hearing aids if you need to change profiles but don’t want to do it through your mobile device. The app will also show you a power indicator for each hearing aid as well as get remote expert support. I’m pleased with what Lexie has here. I’ve tried several brands in the past and the Lexie hearing aids, by far, exceed all of the hearing aids that I’ve tried over the years. I don’t think anyone will go wrong with these. I can’t recommend them enough. Well done Lexie!

Very cheap quality. Too much noise and the material is very cheap. Broke within 1 week and brand refused to repair for free. Will never suggest anyone.

Great Tech in these and the App makes getting them fine-tuned a breeze. These use standard zinc-air hearing aid batteries, if somebody already has a traditional (before over the counter OTC options became available) they are already use to these types of batteries. The batteries last about 5 to 8 days as long as you crack open the battery holder when they are not in use. My wife had no problems installing the Lexie app and getting these setup with the easy to use hearing setup session. The 2nd morning, the app was not responsive, and upon restarting it, it would not get past the "programming hearing aids" step. Called the number that came up on the App under HELP, and had a live person helping us in literally less than a minute. They were super helpful running through things to try in order, we had to delete the data on the app and redo the hearing setup session from scratch, but they have worked flawlessly since then. The sound help from these after setup is exceptional. The detail that can be picked up by those with hearing loss will vary, but my wife has reported that the everyday mode helps a lot, but the noisy indoors mode makes a big difference when music, multiple voices, sounds of multiple people moving and doing things in the kitchen. They can hear me clearly around corners now without me raising my voice, and they were able to track me by sound all around the top floor of our house. Just the little things like they were able to hear the raindrops hitting super clearly when the front door was opened while being all the way across the living room. The app makes using these super easy, so you don't have to fiddle with the controls on the hearing aids themselves. Select sound modes, adjust volume levels, check your hearing profile. I wholeheartedly suggest these for those trying the new Over the Counter (OTC) approach to hearing aids.

When I first received the Lexie Lumen OTC hearing aids, I could not get them to pair with the Lexie Application. I received a second set after calling Lexie's customer service department and these paired right out of the box with no issues. The Lexie hearing aids, powered by Bose, sit snugly behind your ears and connect to your inner ears via a clear plastic cable that is almost invisible. The hearing aid bodies are hardly seen due to their small footprint and high mounting abehind your ears. The color of the Lexie hearing aides I have is gray and blend in with my hair color nicely. The in-ear cords can hardly be seen, are quite small and go into your ear and out of sight. The Lexie App was easy to download and install on my iPhone. The application allows you to control the volume and sound quality (treble and bass) and is very well thought out. Settings include adjusting between treble and bass, sound balance between ears, sound directionality - front only or from everywhere - and environments - noisy indoor, outdoors, music and everyday. The Lexie Lumen OTC B-1 Hearing Aids powered by Bose are a very good investment and work very well in helping you hear in most any environment.

The first thing you may notice about the Lexi Lumen, particularly if they aren't your first hearing aids, is that they are relatively large. They are larger than my previous professional model, and significantly larger than my current professional aid, both of which are over-the-ear types like the Lumen. Still, they are very lightweight and comfortable, so it really depends on how noticeable they are on you and whether having a visible hearing aid bothers you. They run off of a standard hearing aid battery size 312. These last about a week, and the Lumen comes packaged with several packs of batteries. Fitting the hearing aid involves using a cardboard sizer to select the correct length of tubing and then choosing the earpiece that works the best for you. A wide selection of both is included in the package. Setup then continues through the app. I have hearing loss in one ear (unilateral). The Lexi app correctly identified that anyone with unilateral hearing loss should be examined by a physician to see if there is an underlying issue that needs to be addressed, which not all OTC tests do. Like other OTC hearing aids, the Lexi app administers a hearing test. While selecting a quiet environment is critical, the Lexi app does not tell you if your current environment is quiet enough. Unlike the other apps I have tried, sequential tests conducted in the same quiet environment showed significantly different hearing profiles. Sometimes it showed me having diminished mid-range hearing, but normal high and low end, which is exactly the opposite of what a professional test and tests from Jabra and Sony OTC aids showed. Once it showed me with completely normal hearing in both ears. It usually showed me with relatively normal high-end hearing, which I can guarantee is not correct. The app stores your most recent profiles and you can revert to any one of them, including selecting a different profile for each ear. This is handy, but would be even handier if it showed you what the profile looked like rather than just the date and time it was created. Once you’ve set up the Lumen, you can select from six different environment modes, including using a companion mic or a telecoil. “Music” was actually the most natural sound for me, but it also amplified a lot of background noises that natural hearing (and other hearing aids I've used) don't amplify. I ended up setting them on “Everyday” to block the background noise, accepting some reduced naturalness to the sound. As far as sound clarity, the Lexi Lumen was quite good, but for me it had a rather unusual glitch that I still haven’t been able to resolve, even with help from Lexi’s support line. When a sudden noise occurs (think of a book opening, a microwave oven alarm, or a knock at the door) the Lumen initially mutes the sound before bringing it up to a normal volume. While only about half a second, it is very distracting. Since I only wear one hearing aid, sounds initially appeared to be coming from the unaided side until the Lexi caught up. Changing the environment to “Music” improved this, but this mode amplifies a lot of frequencies that could best be described as background static - perfect for picking up the nuances in music, not so good for walking around. I have been working with Lexi support to find out why this is happening, but so far we have no resolution. The support team’s approach is to have you try a different setting / earpiece and live with it a few days, at which point they’ll call you back. Well, actually, you end up having to call them back, as I have yet to have them actually make the promised follow-on call. If we get this issue corrected, it would significantly change my impression of these. I will post an updated review should that happen. If you have hearing loss, any hearing aid will change your life, and in that respect the Lexi Lumen may deliver what you need. Overall, though, there are better choices out there.

So far, I have been enjoying these hearing aids. But I have noticed a few things and why I am giving them a 3-star rating. I have pretty bad hearing loss in my left ear and right ear. Left ear more so. I can tell these are on in the right ear easy as I get static when I adjust or touch the right hearing aid. My left ear though, I don't get that static and I only can tell it's on because in the app I can have it beep in whatever hearing aid. I also feel like the left ear is much lower sounding. I am assuming this is due to having worse hearing loss in my left ear and so its maxed out. Sad if this is the case as I have used others that seem to get louder. I also noticed that on my right ear, if I adjust the volume past 6 or so, it starts to get static/distorted. Same when you might turn on an audio device and turn it up too loud for what the speakers can handle. The app, to set up, it has you go thru a hearing test. This is normal and I don't mind that. However, instead of short beeps, it would just do a single long beep. I prefer the short beeps. Would be nice to have that as an option. It would also be nice if you could input your own hearing loss diagram. Or customize it. Batteries, why now a days they did not go with rechargeables I don't know. Would be nice if they could have made it so you could place in the case and have the case charge. That said, these do last about a week of normal wear. That brings up another issue, to turn these off, you have to open the battery compartment. I would have liked to see this future in the app so that I could turn off easily while keeping in my ear. there are times I want to briefly turn off but don't want to have to take them out. These are also partial Bluetooth from what you might expect when you hear they are Bluetooth. That being that they connect to your phone via Bluetooth. However, you can't listen to music, videos etc. you can only control them via the app. Now for comfort. This is one reason why I am giving this a 3 star instead of a 2. These are my favorite hearing aid style. I like that they go behind the ear and then a tube inside the ear canal. I have used these all day and not have them fall out. My left ear were earbuds usually sit at has a lump. So, it causes most hearing buds to fall out as they don't go in as far because of this. With these, because they don't rely on sitting in the ear, I had no issues with them coming out. I also in a way like this style because it lets everyone around me know that I do have a hearing loss. This isn't something to be ashamed of. This also seems too not have anyone question if I have ear buds in. Like I mentioned, with these I would have liked to see rechargeable batteries, and a way for them to be able to allow you to listen to your device at the same time. And better speaker for them for those with more severe hearing loss. They have a Bose one that is a little more expensive, but I believe those are like I mentioned above, that sit in your ear. I like this style (or ones that are straight that just go into the ear canal).

Lexie Hearing - Lexie Lumen OTC Hearing Aids: An excellent choice if you need them. So my dad is living with us for a year or so after losing my mom unexpectedly. The wife and I {along with my brother and other family members) have noted for YEARS that his hearing has been getting progressively worse. After living with us for as long as he had, it was blatantly obvious to EVERYONE that his hearing was rapidly depleteing. Unfortunately, he continually denied it. Even though both of his brothers and 2 of 3 of nephews have worn hearing aids for years, he simply denied it. Well, we finally had the difficult conversation and he agreed that we were probably right... When I gave him the chance to look over these and read the Best Buy tech spec's he agreed to try them out. I can tell you, he is glad he did! He is much more connected in coversations, more aware of things happening around him AND he has turned the TV volume down significantly. After downloading the app, set up was pretty easy. We had him going in a fairly short time. The app was easy to use and laid out very well. As for comfort, he has worn them for hours at a time and had no complaints, at least after a couple days to "burn them in". He has used them in multipe social settings, while driving, at a Colorado Avalanche game, skiing. All with no problems. These are a high-end medical device and I would whole-heartedly reccomend them to a friend!

BOX: In the box you will get the hearing aids in a case, extra batteries, a user manual, quick start guide, alternate tubes, different sized tips, measuring tool, drying capsules, cleaning wire and a tool to clean your hearing aids. These come in a nice, compact, convenient case, kind of like what you would keep ear buds in. ASSEMBLY: I was able to put the batteries in (at the bottom of each hearing aid), chose my tube length for around the ear and get these set up pretty quickly. It is simple to change the tube length after using the measuring tool. They unplug and plug in with ease. The tubes are even labeled left and right to make it easy for you. CONTROLS: The hearing aids themselves have buttons to help control your hearing. Each hearing aid has these buttons. The top button is a program button, which helps change the settings for regular and background programs, along with 2 other options. There is also volume up and down. LEXIE APP & SETUP: If you find, like I do, that the buttons are not easy to control, these hearing aids are designed to work with the Lexie App. The aids are connected to your phone via Bluetooth. Just because these are connected to your phone through Bluetooth does not mean you can stream music with them. They weren’t designed for that. The app walks you through the set up process by answering some questions and even does a hearing check to help with the programming to help you hear better. PERSONAL RESULTS: I have found that I can hear much better while watching television at a lower volume, which my family loves. I can now hear conversations while in a crowded environment, such as parties, restaurants, etc. This was one of my biggest obstacles. I was nodding my head (because my mouth reading wasn’t always accurate) and I have had some pretty embarrassing moments. So glad that won’t be happening again, since I can hear so much better in these types of environment. SUPPORT: If you have questions, the support team is excellent in helping you to get these working right for you. For the price of these, you are getting updated hearing aids for less than getting them through a doctor. If you are on a budget and can’t get hearing aids through your insurance, these are a reasonably priced option.

I got these as a gift for my father-in-law who has tried both in-ear, and over-the-ear hearing aids. Overall, he likes them, and they are comfortable. They have replaceable batteries which is a plus as you don't have to recharge them on a daily basis. So far, battery life is good and additional batteries are included. Batteries are also available at just about every retailer and online. The retention wire does a good job of keeping the hearing aids in place. The volume control works well and the environment control button does a good job with background noise. Unfortunately, there's no on/off switch so you have to remove the batteries to turn them off. Although this preserves battery life, the downside is the hole for the batteries is very small. An older person and/or someone with unsteady hands might have a difficult time replacing the batteries. The app was easy to install and the hearing test allows you to tailor the aids for your specific needs. Unfortunately, they are little bit large and noticeable so if you're someone who is self-conscious about hearing aids, the in-ear type might be preferable. However, the biggest advantage to these is the price! No need to spend thousands of dollars or take multiple trips to the audiologist for custom hearing aids. These do a great job and get five stars for sure!

These hearing aids are very nice compared to the much higher priced aids. They have a 45 day money-back guarantee. You don't need an appointment to get them as they are FDA-regulated. They have replaceable batteries. They are sweatproof and have noise reduction and feedback cancellation. There is an app where the user can have more control including the adjustable volume. You are able to use FSA and HSA dollars to pay. Out of the box they are very easy to fit and use. The app has a hearing check so it can be setup just for your hearing. What I liked is the hearing aids have directional hearing so you know where the sound is coming from. Some aids don't have that and you have to try and figure out where the sound came from. The lexie has a subscription where if you pay the monthly cost you get a care kit that will send you batteries as well as accessories. What was also nice about the app is you can choose what hearing environment you are in. It has every day use, noisy indoor, music, outdoor, telecoil or companion mic. If you are looking for a reasonably priced hearing aids these should be on your list.

Very happy with my purchase of Lexie Lumen. I got the light grey model which looks great and is very discrete. Setting up from my iPhone was easy and it works well with different environment settings. This works better and is more comfortable than my last hearing aid that cost me over $2500.

product is iffy that no seniors like to use it and I don't have a hearing problem I was hoping for a lot more/ Most important feature is customer service,l By all means this company is aggressive and desire satisfaction from its clients which is notable and appreciated. Because hearing aids are excessively expensive a reasonably intelligent person who has smartphone experience with small buttons and patients can make excellent use of this product However maintenance and comfort are very questionable, The unit has sticking wire Straps hanging out of the year, Easily perishable Plastic extenders into the ear And its tiny button control system located on the device is a nuisance for most aged people who also use their smartphones at best for just making phone calls not adjusting features With its support structure and it's still functionality after a year it has some very good positives. Support is very important for such devices and they do have a good support team they literally check up on the User's product to lend a hand Again I will keep my eye open on this company as they Address these issues I am sure that they will make an application that is easy for seniors to use to control the hearing aid and that less interaction with Small buttons and replacement parts will be made. I strongly think they should probably ask Bose for their noise cancelation technology an earbud design which is more user friendly and adds a feature that helps greatly with senior hearing But that would best be a good suggestion that probably will not happen

Hearing aids have come a long way size, technology, and affordability wise. Compared to similar hearing aids that my grandmother has used, these Lexie Lumen OTC hearing aids are almost half the size of normal hearing aids, a fraction of the cost, and easy to setup and use with bluetooth technology and the use of their app to go through the process and take the hearing check to really have these work best for your specific hearing deficits. With sizing and going through setup you're up and running. The buttons are small enough to not be bulky but at the same time raised enough to function easily at the touch of your finger. There Adaptive Noise Reduction helps to differentiate between sounds which are more speech-like or more noise-like. They include multiple tip sizes so you're set for pretty much any size ear whether it small, medium, or large. It comes with a nice carrying case as well. I have recently had issues with fluid build up in my ear and slightly diminished hearing. I've been having to pop my ears to get the sound back. My ENT doctor has said I may need a procedure to fix this but in the mean time these have definitely been a blessing in disguise. It can be extremely frustrating when you're asking someone to repeat what they've said or you aren't able to comprehend due to mild hearing loss. I would definitely recommend these to others

For some context on the user, I had my 80 year old grandmother use these hearing aids because whenever any of us in the family talk to her, she says that we are mumbling and she can't understand what we're saying, blaming us as the reason for her not being able to hear us well. My grandmother and my grandfather always have the television volume up to near the max that whenever we visit their house it's hard to hear and we need to lower the volume. After gifting these to my grandmother (I wish I had a second pair for my grandfather), there was no noticeable difference immediately which is normal. In addition she didn't want to believe that her hearing was the issue. After about a week, it seemed so subtle, but it was great news in a funny way. She said we're now too loud! Which we were happy to hear. She can definitely hear much better. Wanted to share this review in a story-like format of how it has helped our family grow closer. Simply put, they work. Give them a shot. It's worth it.

Great product and easy to use, customer service is easy to work with.

I am overall pleased with these hearing aids. Had bought two different OTC hearing aids from different companies and the wouldn't hold a charge (there were supposedly rechargeable). These are battery operated and batteries have last 8+ days. Still struggle with noisy situations, but don't know if that is the hearing aids or my own hearing loss issues.

No blutooth cellphone usage ?? The hearing aids need to work with SAMSUNG phones