Customer Ratings & Reviews

Very powerful AC. Barely above a whisper unless full speed at cold setting. Built well but with caveats. One, the plastic tab that is inserted into the cabinet for the sliding mechanism? Not a very good design. Cheap plastic that was incredibly difficult to insert. Also, doesn't make sense to me why you have to remove the AC from its cabinet in the first place? Just design everything all inclusive. Adds to a large possibility of breaking a valuable internal component rendering it useless. For a 12000 btu ac it's big. Barely fit in a regularly sized window. You can tell the dual inverter tech will indeed help with energy usage. Seems to take much less than the 8000 btu unit it replaced. Overall very pleased. None of the issues mentioned would come close to keep us from purchasing again.

This AC is great super quiet super cold and you can turn it on and control it from anywhere with the App.

Very modern love how its so easy to install. Also love how we can connect to wifi and set up before coming home

The ac works really well. During the shipping process it showed up a day early!

Unit came damaged from the factory, Damage was painted over at the factory. Won't ever buy a AC from Best Buy or LG. Both company's coustomer service was a joke.

I recently purchased the LG 12,000 BTU Dual Inverter Smart Window Air Conditioner from Best Buy, and it has exceeded all my expectations. This air conditioner is a perfect blend of advanced technology, energy efficiency, and user-friendly features, making it an outstanding addition to any home. First and foremost, the cooling performance is exceptional. With the 12,000 BTU capacity, it cools my large living room quickly and maintains a consistent temperature even during the hottest days. The dual inverter technology is a game-changer, ensuring efficient operation while significantly reducing noise levels. It's so quiet that I hardly notice it's running, even at higher settings. One of the standout features of this air conditioner is its smart capabilities. The integration with LG's ThinQ app allows me to control the unit remotely from my smartphone, which is incredibly convenient. Whether I’m arriving home from work or already relaxing on the couch, I can adjust the temperature, fan speed, and mode with just a few taps. It also works seamlessly with Amazon Alexa and Google Assistant for voice control, adding an extra layer of convenience. Installation was straightforward, thanks to the clear instructions provided. The unit fits perfectly in my window and feels secure. I also appreciate the energy efficiency of this model. The energy saver mode and dual inverter technology help keep my electricity bills low, which is a significant plus. The design is sleek and modern, blending well with my home decor. The digital display is easy to read, and the control panel is intuitive. I also like the variety of modes available, including cool, fan, dry, and sleep mode, catering to different needs throughout the day and night. Finally, I must commend Best Buy for their excellent service. The purchase process was smooth, and the air conditioner arrived on time and in perfect condition. Their customer support team was knowledgeable and helpful in answering my questions, ensuring I made the right choice. Overall, the LG 12,000 BTU Dual Inverter Smart Window Air Conditioner is a top-notch product that delivers on its promises. It's efficient, quiet, and packed with smart features that enhance convenience and comfort. I highly recommend it to anyone looking for a reliable and advanced air conditioning solution. Five stars!

I love this ac unit. I'm told it is quiet from my guests. I can control it away from home and from the comfort of my bed, which is a plus for me. I find that the flat design of the ac looks better, unlike other ac units with a front grill. Yes, I would recommend this unit to my family and friends.

Very happy I purchased a second unit for my house! I purchased my first 2 years ago. Both do a fantastic job at cooling and conserving power! I’m able to monitor power consumption on the LG ThinQ app while also checking diagnostics. Icing on the cake is being able to control my units from anywhere through the app! The savings on power consumption make the higher price tag worth it! The units are definitely quieter than normal window units. I’m already considering a third to replace my old window unit after monitoring its power consumption compared to the two dual inverter units combined after just one day!

At the house have air and central heat. Decided to get this ac unit from LG. Energy efficient and very quiet. Best AC window unit. The app Thinq app works awesome. You can use iPhone as the remote. Also the app tells you when to clean filter. Can run diagnostics. Tells how much energy and how much it will cost on your energy bill. It is March leaving it on save energy and it is costing me less than $.40 a day right now. This unit is quiet. Been buying appliances from Best Buy. Great prices. Great warranties.

Excellent product, but it's a large heavier AC and has to be shipped to your store or home because it's not stocked. Week long wait and no care is given during the shipping process. Received with two dents . Installed, great product.

I absolutely recommend the new inverter window AC! It not only adds a touch of elegance to my space with its sleek design, but also impresses with its efficient cooling performance. The energy-saving features have significantly reduced my electricity bills while minimizing my impact on the environment. I love how quietly it operates, ensuring a peaceful atmosphere in my home. The advanced filtration system keeps the air clean and fresh, enhancing the overall indoor environment. With user-friendly controls, it's a breeze to customize the settings. For those seeking a perfect blend of efficiency, style, and energy savings, this AC is a fantastic choice!

This A/C unit has worked wonders for me. I live in a hot area of the United States and this A/C is easy to clean and provides amazing cold air on hot days. I enjoy the LG app as well since it reminds me when to clean the filter. The only downside I can think of is that it's heavy to install but other than that its an amazing product!

Absolutely great AC. So efficient - it can easily cool a space that requires 15K BTU. Very quiet, and doesn’t blow our fuses. Energy saver works very well. Nice remote.

A gift for my son! He loves it, very cold, no noise at all

Works great and really quiet. I’m honestly impressed with how well it works and the design is so sleek and modern looking.

Hottest summer in a long time and my electric bill went down! We were very comfortable and never got the afternoon heatwave like with our previous A/C's. This one is also very quiet and you could almost never hear it but you could definitely feel it. Fits great in our window and is very secure with the housing it comes with. So glad we upgraded to this A/C.

I bought to cool a room that is about 600sq ft and always hottest room when whole-house AC is on. I installed this on a horizontal sliding window on a second floor, and had to buy a window AC support bracket which no longer is being sold from Best Buy. In term of use, this AC do the job well to cool and maintain temperature and quietness. Remote control is good and controlling and programming from the app is great. The only thing that can be improved is extend its temperature sensor or pair with a wireless. The temperature reading from the unit is 4-6 degrees cooler than the actual room temperature, which I presume it's because it's right on the AC unit!

Works great. Super quiet on low just Wish I would’ve looked at sizing specs a little better it’s bigger than I thought so it was a little awkward installing myself

Quiet, powerful and efficient. I now have 2 of these and they cool my whole house without barely having to run.

Really like it, cools like a breeze. The wifi disconnects at times when unstable but the AC works really well otherwise with voice control and the ThinQ app.