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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1765 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,765 reviews
  • Pros mentioned:
    Space, Spacious

    Rated 5 out of 5 stars

    A nice replacement for our old refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Have only had this refrigerator for a couple weeks, but it is working well and is MUCH better than the refrigerator it replaced. It is quiet and seems to be keeping all of the product cold at the right temp. Our old refrigerator would freeze items in the back of the refrigerated part. We were limited on the space we had to work with, so this was the biggest cubic feet we could fit in the same space. Now to replace the stove and microwave...

    I would recommend this to a friend
  • Pros mentioned:
    Affordable, Size

    Rated 4 out of 5 stars

    It is the 2nd time we experienced this problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer Door is open & closed by itself everytime we closed refri door. Best Buy already changed it with a brand new Refrigerator unfortunately it's the same

    No, I would not recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Stylish and Efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought the LG 20.2 Cu, and it's been a fantastic addition to my kitchen. The sleek stainless steel finish gives it a modern look, and it's also fingerprint-resistant, which keeps it looking clean with minimal effort. The 20.2 cu. ft. capacity offers plenty of space for all my groceries, and the layout is very user-friendly. The adjustable shelves and door bins make organizing easy, and the top freezer is spacious enough for all my frozen goods. It keeps everything perfectly chilled and operates quietly, which is a big plus. Overall, this refrigerator combines style, efficiency, and practicality. It's a great value for the price and meets all my refrigeration needs.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Spacious

    Rated 5 out of 5 stars

    Nice looking and quiet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! A great size for a smaller fridge, which of course I need. The only downside is that there is no drawer for deli. Easy fix though. Amazon sells them. It’s quiet and very nice. Well, according to a guest, he said “this is so sleek.”

    I would recommend this to a friend
  • Cons mentioned:
    No freezer light

    Rated 5 out of 5 stars

    Sturdy fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No frills. Works as intended. We have a large family so this is our reserve/ prep fridge. Could serve as a main for 2-3 people. Likely too small for family of 4+. Bottom drawers are a bit flimsy but expected at this price range. Exterior is nicer than stock photo. Our photo still has plastic on it, hence the odd line. I prefer it scratch free as long as possible. NOTE: Freezer has No lighting.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery
    Cons mentioned:
    No freezer light

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and efficient delivery service. No freezer light and refrigerator light just adequate. Quiet operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and excellent customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great so do the delivery from Best Buy. They have been excellent in all areas of this purchase starting from product selection to customer service and customer satisfaction. The refrigerator is working great and hoping for a longevity.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator , very quiet and cooling is wonderful. Wife loves it and very happy. Delivery guys excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great for basic use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new refrigerator-freezer to replace an old one that ceased functioning, and this unit fit the space in my kitchen perfectly. There is ample space for my needs. This is an excellent appliance for people who do not need the additional features of fancier models.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    No freezer light

    Rated 4 out of 5 stars

    Good size refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space in this refrigerator. However, a little disappointed that there is no light in the freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and cold!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooled up quickly! It keeps my food perserved and my drinks the perfect temperature!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For The Win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator for holiday "overflow" and additional storage. If you're looking for a stylish, reliable, and budget-friendly fridge, this one is a total win! I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Refrigerator 2024 from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beautiful refrigerator. Very spacious I’m very happy with the purchase and with the second delivery team were delivered refrigerator. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garage refrigerator.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular refrigerator is for the garage is to handle overflow in the kitchen refrigerator. The refrigerator is working as planned. Price was very good for this particular refrigerator. This particular refrigerator has plenty of room for what I need. I mainly use it to keep all kinds of beverages cool. It meets all our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good mid-range fridge/freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve heard LG products have come along way in the past compared to Samsung, so far it is robust fridge, and it has I’ve heard some guarantees and reliability from LG. I’ve also heard that a bunch of their home appliances are now quite durable for the past five or 10 years, meaning it’s a major design change. Expect this will be solid.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expect your appliance to be dented.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My refrigerator died recently. It was 20 years older or more and I bought it used about 10 or 11 years ago. I definitely got my money's worth out of it. Being a renter one would assume the landlord would take care of it but that's not the case here, he would have taken weeks to make a decision and in the end would have bought the cheapest refrigerator he could find. I am absolutely positive based on past experience. So I purchased this refrigerator and it took about eight or nine days for delivery. In the process we tried our best not to lose any food but we couldn't get by on the coolers full of ice and did in fact lose some food. On delivery day my wife and I were so excited to finally be getting our new refrigerator but I was a bit nervous after reading so many reviews about so many dented deliveries and sure enough ours arrived dented and looking anything but brand new. I'm not very happy about it. Though they offered us a rebate of sorts I would have preferred a nice new refrigerator rather than the one we got. We just couldn't wait.

    I would recommend this to a friend
  • Cons mentioned:
    No freezer light

    Rated 1 out of 5 stars

    Freezer does not freeze. Done after 2.5yrs.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to think we got a lemon. After a year, the freezer was noticeably not working in intervals. As in -- ice cream is soup, frozen foods thawed... but then it would refreeze. We had Geek Squad coverage through Best Buy but they'd send an outside person who charged $150 just for a diagnostic visit ... with no promise of problem being covered. So we lived with it. Bought YoLink thermometers to keep in the freezer and saw what is happening: temp fluctuates between negative temps up to 20's (or much higher -- see picture) in 8 hr. cycles. Humidity does the same from 40% up to almost 90%. While we essentially just ditched using the freezer, it has now become a problem because it is now icing over completely (including the walls) and then we are finding water filling the bottom, which then freezes, then melts, etc. Done chipping it out. We've done a number of resets only to have it happen again and again within a week. Finally had enough and are deciding to replace it. Complete failure of a refrigerator, and a waste of $800.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing the details of your experience with the LG Refrigerator (LTCS20020B) model. We understand your concern, especially after dealing with such an inconsistent freezer performance and the ongoing issues despite having coverage. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. Since you've already tried resets and are experiencing consistent issues, we recommend that a professional technician inspect the defrost components and check for any malfunctions.

      In addition, the water pooling and refreezing could indicate a blocked defrost drain, which is causing the water to collect and freeze inside the unit.

      We want to help you get this resolved, especially since your appliance is still under warranty. Please send us a private message on social media @LGUSSupport with the details of your situation, and we’ll help coordinate the next steps, whether that’s a service visit or exploring replacement options if necessary.

      We truly appreciate your patience, and we're committed to ensuring we assist you through this process. ^Juvy LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, nice color, easy to carry, works great!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room and keeps things really cold. Nice size

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello, Anita. We're thrilled to hear that our refrigerator provides plenty of room for your needs and maintains a consistently cold temperature. It's great to know that you find the size to be just right!

      If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us via private message on X (Twitter) @LGUSSupport. We're here to help.

      Thank you for choosing LG. We're glad to have you as part of the LG family!

      Warm regards,
      —Kai LG

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great for Kitchens of Any Size

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a small kitchen and needed a small fridge that still had plenty of space. This fridge is perfect. We can fit so much more then it seems like it should and it keeps everything at a perfect temperature.

    I would recommend this to a friend
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