Customer Ratings & Reviews

Old fridge gave out. This one looks durable! Love the slick design. Interior looks great. Easy to connect water line straight to the fridge. Filters are convenient to reach and easy to change. Automatic ice maker so you don’t have to manually make ice cubes. Option for cubes or crushed ice. Double doors opening. Comes with 2 freezer drawers so you can keep your items organized. Good amount of space in the fridge accomodate storage for a family of four. Delivery was smooth. Self installed. Decent price

We love our new fridge! So spacious and easily functional. Keeps everything nice and cold and the freezer frozen! Adjustable temps ranges as well to suit your needs. Looks so beautiful in my kitchen too. Love the shelf space (they are decently adjustable too!) and the drawers. Still getting used to bottom freezer drawers (came from a side by side), but it’s been easier for me than I thought it would be. Can’t speak on ice/water yet, as I am awaiting my plumber to help me get my water line replaced before I can get that connected. We have had it almost a month…. And absolutely love our new fridge and are extremely happy with our choice!

We purchased the LG French Door Refrigerator as a part of a 4 appliance upgrade for our lakehouse. We went from all white appliances to stainless steel and our kitchen looks brand new! The new refrigerator has 27.8 cu. ft. and is large enough to handle guests and family members that come to visit. Our only concern is the compressor on the refrigerator makes more noise then we are used to.

This was just installed a few days ago, so here are my initial impressions. I like the look of the fridge. I like that the ice maker has been moved to the door, it leaves more shelf room in the fridge. However, I’m not sure if it’s the weight of the ice maker in the door or what, but that left door slams shut. And I mean SLAMS shut. Which is shocking every time it happens. Makes me jump every time. You have to remember to hold on to the door as it closes in order to guide it to close slowly and without a sudden bang. I have 3 small children, I will have no luck getting them to remember this. Thus, I know I cannot keep anything glass in the small shelves in the door. Additionally, the slide out gliding drawer inside the refrigerator needs a redesign. If you can’t open both the fridge doors fully backwards, it hits the door and you’re only able to access the front half of that glide out drawer. This is my problem bc the left side of my refrigerator has a wall next to it. I cannot fully open the left door backwards therefore I cannot open that gliding drawer fully. If they would simply redesign the top of that drawer to be a dome shape that you can open up (pull the top upwards) I could still access the back of the drawer even if I can’t fully pull the drawer out. But, it is a fixed flat top. My last refrigerator was designed with the dome top you could open up and boy I sure miss it. Also, I do not like that the bottom freezer drawer does not have a light. Why not? The top freezer drawer does. And lastly, when I saw the floor model in the store it had an on/off button for the ice bin in the top drawer of freezer. My understanding from the sales associate was that controlled whether or not I wanted the fridge to make the ice for that freezer tray. However when I received the fridge, there is no on/off button and I read instructions that say you have to manually dump ice into the freezer bin. So I don’t understand how LG can make an update to the fridge but keep the same model #? Now I’m wondering what other changes have been made (any corrections?) that I didn’t get as it seems I have a down level/older version of this fridge?

Love the size and functionability of this fridge. You can set the temperature to wherever you want it. It keeps everything cold and the freezer drawers are amazing! I also love the alarm when someone leaves it open it definitely let's you know.

The water dispenser does not work on delivery; unfortunately, we tried two (2) separate deliveries. The 2nd delivery/exchange driver even told us he had just picked up the same fridge for return. Do not pay extra for repair technician. If it doesn't work on delivery, then just exchange it with BestBuy (no worries). The November 2024 Vietnam version (we had two samples) water dispenser will not work (even after 3 days). It's not your plumbing. We have awesome water pressure. As a life long LG customer (former fridge, TV, washer, stove, and microwave, we were super disappointed. Love our new Bespoke Samsung replacement delivered today ;-)

LOVE this item - I had an issue with my Frigidaire fridge after only 3 years - I got this one and am BEYOND happy, the amount of space is incredible I love the double freezer drawers makes it SOO easy to keep my popular freezer items up top and I LOVE the slim ice bin! I just empty it regularly into the bigger bin in the first level and I have TONS of great ice. I love love love it. 12/10

I like this fridge. My previous fridge, (brand name with-held) that quit after only nine years, was also a French Door with water dispenser and ice maker, but had a single freezer drawer that was deep, and difficult to access frozen items at the bottom. I prefer this double drawer freezer. In the top drawer, with a divider, I keep ice cream and other things on the left side, frozen vegies on the right. The lower drawer, I keep chicken and fish on the left, and beef and pork on the right. This fridge is wi-fi capable, but I don't really see a need for it yet. It's not one of those high priced units, but it is good quality with lots of good features.

Beautiful and spacious refrigerator. Its a Little bit bigger than expected but it is beautiful

I have only had this refer since the 22nd of Nov 2023. I love it and it is working great. There is plenty of room for food and the double freezer is perfect. I would recommend buying it. The Geek Squad who delivered it were super awesome, professional and efficient! I would also recommend buying from Best Buy!

I love my new refrigerator! It has a great design. Very quiet. Lots of room inside. The 2 freezer drawers are awesome! Easy to find all your items. And it looks great!

Beautiful. So much room and looks fabulous too. I l9ve the 2 freezer drawers

My Experience of Buying this Item from Best Buy: I purchased an LG Refrigerator from the Torrance (California) Best Buy on 7/1/23 that was advertised as being in "Open Box - Excellent" condition. After driving across Los Angeles 110 miles round trip to pick up the refrigerator, when I removed the 'packaging' (corner guards and bubble wrap), I discovered that there was mold on some of the door seals, bits of food still inside and significant water stains around the water dispenser. No user guide, manual, or any other paperwork was included. It was taking quite a while to cool down, so I removed the back panel and discovered the condenser was filled with dust. That prompted me to check the tag inside the refrigerator and I found that the date of manufacture was September of 2021. "open Box - Excellent is described as: * Looks Brand New, Includes all original parts/accessories, Typically contains packaging. Their other 'Open Box' buying options are: 10 'Open Box - Satisfactory' which is described as: Minor to moderate cosmetic signs of possible use, Any signs of use will not affect performance, Nonessential parts may be missing OR 2) 'Open Box - Fair' which is described as: Significant signs of use, vital accessories may be missing. I found that speaking to an actual human being at a Best Buy store location was impossible, so I called the Best Buy Returns and Exchanges phone number (as they don't have much else in the way of applicable customer service options) as I felt that a price adjustment was in order. I feel the condition was somewhere between Open Box - Fair and Open Box - Satisfactory. Best Buy essentially told me to go take a hike. I can return the refrigerator, but that means taking out my food (and doing exactly what with it?) and hauling it back to Best Buy. Seems to me that a price adjustment is a more than fair resolution of the situation as this CLEARLY does not meet the criteria of 'Open Box - Excellent' condition - Does the photo included look like it meets the criteria for 'Open Box - Excellent'? Does a refrigerator that was clearly used with a manufacture date of nearly two years meet that description? I understand that mistakes happen, but it is what you do in the aftermath that reveals exactly who you are. The TL/DR version: 1) Buyer beware of expecting Best Buy to rate the true condition of an Open Box item 2) Best Buy had deliberately made it impossible to actually speak to a human being at their retail locations on the phone 3) Their 'Customer Service' system is lousy and lazy at best, and quite possibly downright shady at worst. Hopefully I have enlightened those considering such a future purchase. I know it has certainly influenced my decisions going forward. Congratulations Best Buy, you have fired a 25 year customer in less than 10 mjnutes.

Runs good so far. Since it's LG , reliability is what I'm counting on. Grabbed this on a great deal I got during moving. 4 drawers

Love my new fridge, looks great and it is finger print resistant, makes cute ice cubes. Only had ut for a month so only time will tell how well it will perform.

My LG new refrigerator is excellent. My kids love their each section and the freezer. I recommend it to my friend . She's very excited. I love it thank you

This refrigerator is awesome! So much room for storage and it works flawlessly. Had It over 2 years and no complaints.

We ordered this fridge and after Best Buy hooked it up the water would not work so they ordered us a replacement. Second one also had the same issue. Called Best Buy and it took almost 2 hours for them to tell us to do everything their installers already tried. They said we had to cal LG to have a tech out. Called LG and they made us do the same run around for an hour trying to fix it. They then said “you need to call Best Buy to have someone come fix it”. After that waist of 3 hours we ordered a fridge from another big box store and told Best Buy to pick this one up. The other Big box store was amazing. Fridge was install in 2 days. Worked great. Delivery crew walked us through everything like it was a new car. Next day Best Buy picked up the other one. You will see what they did to our door with no attempt to do anything about it. In fact during install, they did everything possible to not have to remove the doors on the fridge. Tried to take our screen door and patio door apart instead of just doing it right like the other company did. Very poor customer service, delivery service and I still have a large sum of money that needs to be taken off my card. Definitely shop the competition if anything just for better customer service and delivery crews that will respect your home.

We really love our new LG refrigerator. It holds a tremendous amount and the smaller freezer drawer is truly convenient. Highly recommend

Very nice unit. Holds temperature very well. Lots of refrigerator and freezer space. Love the cylinder return on the freezer drawers!