Customer Ratings & Reviews

There are many features that will require some getting used to, but it shouldn't take long to learn. It seems to clean well and has a lot of options to choose from. I am 5'8" and it is quite a reach to the bottom of the tub. If you are petite, this is probably not the choice for you.

We heard a lot of good things about LG electronics and appliances, so we gave it a try and bought an LG washing machine. We were very disappointed. The washer has sensors that shut down the machine if it senses the load is out of balance. This machine went out of balance all the time (it was balanced with a level, so the machine was level), it would either shutdown or try to balance the load automatically by adding water. So, the cycle would run for hours. How is that for saving water and electricity. We tried to get help from LG Service and the person at the other end did not appear to have ever owned a washing machine. She would say that we needed to do all one type of cloth in an individual load. For example, only do denims together, all towels together, or the machine would get out of balance. The LG service man also paid us a couple of visits, but could not solve the problem. After 3 weeks of total frustration we contacted Best Buy and let them know we were not satisfied. We went out on the sales floor and picked out a Samsung for a replacement. Best Buy, to their credit picked up the LG machine and delivered the new Samsung. Pickup and delivery were free. We are very happy with Best Buy and we are very happy with our new Samsung washing machine. It has not gone out of balance once. We have had the Samsung for a month now and it has not given us any trouble at all; kind of what you would expect when you buy a new washing machine.

I love my new washer. It is not a front loader so I don't have to bend down to take out the clothes. However, if you are a short person you might have difficulty grabbing clothes from inside. Fits big, bulky items well.

We are pleased with this LG washer. Great value! My children enjoy watching the clothes wash.

First repair call 2019. Otherwise totally reliable.

good product! Has lots of good features and easy to use!

Absolutely love my washer and dryer. We are a family of 7 and doing laundry almost every day.

I like the wash system over traditional machines. I would highly reccomend any LG product.

Been solid so far, only had it for about 2 months. Like the different options available.

This is a GREAT machine. I bought the floor model and walked out of the store paying the same price as a non floor model but got delivery, haul away of my old machine and a 5 year guarantee. I am very happy with the machine.

We used to have a front load And had nothing but issues. This one has had no problems.

This is the first dryer that I have ever purchased and I absolutely love it. It is very quiet and very efficient in getting your clothes dry in a timely manner. I've had the dryer about three weeks and have had zero problems, I'm hoping that it stays that way.

A great washing machine. However, installation was not good. Clamp was not on the discharge hose and screws missing on back of a connection. Absence of the clamp on the discharge hose caused water to spill out over the floors. Not a happy camper here. (See review of dryer).

Extra large capacity top load washer for a very good price. Ranks well on Consumer Reports. All clothes have been washes very well. Clothes come out less wet and smell very fresh. Washer is very quiet, except when adding water. But that could be because of valving/pressure at home.

Great washer, love how it opens and closes. Also fit perfectly where it needed to go!

definitely would recommend this product even though we have had it only a short time.

Customer service was great and product is awesome.

It doesn't seem to wash clothes very good, and has very long wash cycles.

Great product, quiet and very energy efficient. Unsure if there is a way to over ride the load sensor and it seems like it does not fill wash load that are very light with enough water. Very happy with this purchase and would still buy it again if I the opportunity arose.

I read the incredible reviews about the product and have not been disappointed. Awesome washer that operates with little noise. I have owned this for a few months and have no complaints. I would like improvement on the front button controls in terms of feel and response.