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Customer reviews

Rating 4.6 out of 5 stars with 1452 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are pleased with the 4.5 Cu. Ft. 12-Cycle Front-Loading Washer with Steam's cleaning performance, quiet operation, and ease of use. Many appreciate its larger capacity and the variety of features available. However, some users have noted issues with the door seal, including potential for moisture retention and subsequent odor. A few customers mentioned the need for regular cleaning to prevent unpleasant smells.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,452 reviews
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love this LG front load washer with pedestal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my previous home I had all KitchenAid appliances. In moving to FL and buying a new build home, the builder's grade appliances did not cut it with me. Within one year I purchased a new LG washer and dryer with pedestals. Since I could not get KitchenAid washer or dryer LG was the next best one.This washer holds so much more and cleans so much better plus it has many settings and prevents bending with the pedestal. Thank you Pacific Kitchens and Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Quiet and clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quiet and cleans well. It even removes mildew smell from old rags. The cycle is a long, but worth it to get things clean.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love the washer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of shopping and Internet research on various types of washers and dryer's before purchasing this LG model. I am very happy with the way it works, how quiet it is, and theamount of water that it saves. My clothes come out clean and soft.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    NICE MACHINES!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Machines! we wanted to go Samsung 5.0 in size but not having the space.. Bestbuy manager recommended this machine and we are super happy. not only did they fit on a tight place.. they are also quiet and clean good. here is the good old saying...... Happy wife, Happy life...

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Full-size features in smaller-size washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is full-size washer, sized slighter smaller then most, is perfect for our small laundry room. Plenty of features/functions - and the graphite color is stunning and sophisticated.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I vowed to never buy another LG product but here we are. This is a good product however it appears that the pump goes between the 2-4 year range. I called LG and they wanted to charge me $125 to diagnose it even though thanks to YouTube I already did myself. Thanks you YouTube again I purchased the $25 pump, installed it and it’s working again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Front loader

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had in 3 days & it is already leaking the delivery guy didn't do a test run too see it was damage now I'm waiting days to get a replacement this has been the worst customer service delivery team ect I would never recommend anything from this best buy the manager Ruben says he was there to help I've emailed & called he has never responded

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    WHY DID I WAIT THIS LONG?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in love with my washer (and matching Dryer). It's so easy to use. It has great capacity.The clothes are not taking such a beating. There are a large number of cycles to choose from. Clothes come out of the washer drier, so the actual dryer time is lower. It's super quiet. If a washer/dryer combination can be said to be luxury, this is luxury

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    This is a great washer! Highly recommended!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good about this front-loading washer. We are very happy with our purchase! This washer is very quiet, has a large capacity and plenty of different cycle settings for whatever we have needed to use it for. Although we have only had it for a few weeks, it hasn't failed to impress us yet with how fast the cycles are (compared to some washers we've seen in the past) and how well it seems to clean our clothes. A minor quibble: the advertised function to be able to see how much water we've used on our phone doesn't seem to work for us and I think that may be because it is for Android only. The documentation is not very clear on this point, but it's definitely not working on my wife's iPhone, so I'm going to assume it's Android only. That seems very odd.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Great front loader

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First front loader - cleans very well, quiet, large capacity, easy to customize for each load.. Only drawback is having to bend down to retrieve laundry. Pedestal should be included, and not cost so much.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Brilliant!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love it! The options, they way it looks, whisper quiet. Cleans excellent and holds a lot of clothes!!! Regarding mold - mildew - having it wet - leave the door open. Someone else mentioned the smell- I put several dryer sheets in there and it smells wonderful! You have to take the sheets out of the washer before you wash. Best dollars I have spent and what an amazing appliance. What did I do before ? You will not be sorry. I thought to save a few hundred here or there, but you figure you keep it for so long, years and years, those few hundred dollars is nothing. Get the color you want (graphite) and the front loading.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level
    Cons mentioned:
    Smell

    Rated 5 out of 5 stars

    Sooo much better than whirlpool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have fallen in love with this washer! It is quiet, quick which was quite a surprise. My last washer was a whirlpool and it took about 1 1/2 hrs for every load and didn't really clean our clothes. With this one, i don't think I've had a load take over an hr yet and I'm washing for a family of 7! Not to mention, it cleans 10xs better too! So far, no smell issue like I've heard of happening in front loads. I wipe my seal down and sometimes leave the door open overnight.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Features

    Rated 5 out of 5 stars

    Great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity for a compact machine, nice looking and very quiet. Easy to operate and lots of different options. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Large capacity and quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this washing machine for a few weeks now, and I'm very happy. It is a large capacity front loader and much quieter than my previous washing machine. It has lots of easy to use washing options. I'm a fan of LG products in general - we have an LG dryer and TV's that we're also very happy with.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Solid Performer for Cothes Washing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG unit is a solid performer and replacement for my aged Maytag clothes washer. It has an intuitive selector for the type of clothes washing. It is extremely quiet when it operates. As a matter of fact, the little 'tune' that it plays when done is so quiet that I cannot even hear it from our upstairs (probably my only complaint). Clothes are much cleaner with the front load approach on this unit compared to my old agitator unit. Obviously, I will need some time before I can determine reliability. The first delivered unit by Best Buy came in DOA. However, that was replaced and the second unit has been reliable. The LG comes with a built in diagnostic that you can connect up to your smartphone for factory support (if required). The only issue with this is that it relies on NFC technology that is not available in many phones. It seems to favor Android over iPhone in this respect. Not a show stopper, but it would have been better to offer a wider range of phone models for support. All in all a good unit.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My first front load..and loving it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research (online, in-stores), we pulled the trigger and bought this LG washer. Space was a larger consideration and the LG washer and dryer were the shortest front tho back where it really counted for us. But that's not the only reason. No washer or dryer is perfect and none stack up to the quality of a 10 or 15 year old unit. Heck if you 7 to 8 years out of some of the units being sold today, consider yourself extremely lucky. With this in mind, LG has the lowest overall incident of repairs based on consumer reports. The washing machine is rating well for performance, not the highest but out performs many whirpool and maytag models. I liked the idea of the steam wash cycle. In reality, I'm not using it very much. The drain and filter clean out being located on the front is very handy for regular maintenance. As with any front load, you want to baby the unit. By that i mean, do not over fill the drum with clothes or heavy items. Do not over fill with soap. You'll want to keep a towel close by to dry the rubber seal when you are done with your loads of laundry for the day. I also recommend taking the liquid dispenser out, dump excess water and dry the tray and the chamber the tray fits into with the same towel. Of course leave the door and tray open to allow for further air drying. I know it sounds like a lot. However it's a couple minutes and should greatly reduce the mildew growth and smell. I've had the unit for about 2 months and still loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Nice washing machine with handy features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this washing machine to replace the 5 year old Samsung that exploded mid cycle. This LG Steam Washer has many nice features that our old machine did not, including a Tub Clean cycle, steam to remove stains, an allergen removal cycle, Towel cycle. The door gasket is also much easier to dry off than our old Samsung which had also developed nasty mildew. I just wipe down the LG machines gasket after the last load of the day, take out the dispenser & dump any water that may still be inside, and leave the door and dispenser open overnight. The machine is super quiet, doesn't walk across the floor like our old one, and cleans the clothes really well. We added the matching pedestals and I no longer feel like I have to sit in the floor to switch out the laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Wonderful washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this washer for a couple months now and really like it. It's easy to use, quiet and cleans my clothes well. It has plenty of options, some I have not yet tried i.e steam setting. You do have to empty a small hose--no worries--just takes a minute. Very pleased with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it is possible to love a washer, then this is the one! It is easy to use, quiet, and does a great job. I had a Whirlpool Cabrio that was complete junk and I had to get rid of it after just a year - my clothes were never clean. I will never go back to a top loader!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level
    Cons mentioned:
    Smell

    Rated 5 out of 5 stars

    Great replacement for old LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this machine! Quiet, cleans well and with the new door stopper it drys out very well and no more stinky smell!!! Love the improvements and suggestions to dry out the rubber liner to avoid mold and mildew.

    I would recommend this to a friend
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