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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1089 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers value the quiet operation, user-friendly interface, and space-saving design of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. They appreciate the large capacity that can handle comforters and king-size quilts. While some customers have concerns about the price and occasional dryer issues, many are pleased with the smart features and convenient installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,089 reviews
  • Pros mentioned:
    Ease of use, Noise level, Space

    Rated 5 out of 5 stars

    Love the all in one but wish the doors were adjust

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we like it. It’s taking up a smaller space in our laundry area then the separate washer/dryer we had (we are going to add cabinets now) It’s super quiet and I like that I can wash my linens quickly. I also like the controls in the middle as it’s easy for me (I’m short) to load everything. The only thing I which was that we could adjust the doors to open the other direction- it would work way better in the space we have. Otherwise so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance, Space

    Rated 5 out of 5 stars

    100% would recommend!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new washer and dryer! Not only does it save space, but it works so well. Now we can make a folding station on the side! It's quiet and makes my clothes feel so much better than my old washer and dryer. I would recommend 100%. The installation and haul away service was also worth it because they were so friendly, quick, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m so joyous I could cry! HUUURRRRAAAY!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of very few models that can fit into the narrow space I have in my condos, it’s also an amazing machine. I would know, I have 2 sons and we do A LOT of laundry over here folks. Really though.. I could give an industrial machine a work out and run for its money on a regular basis mmkAAy. This is a great washer! It has many options from quick 15 min cycles to full deep cycles. It has the works and I got it for a screaming good deal during 4th of July week. The biggest blessing with this purchase was that they got a crew of 4 heroes to deliver, haul up a few flights and install it within 30 min of their arrival. It was very impressive. Though only 2 did the hauling due to such a narrow space, the other 2 guys were there to carefully guide and direct so that no corners were hit. They were so safe, efficient and did the job with such finesse, they make it look easy. It’s not.. I’ve done it and it sucked so bad! Hahaha! Give these guys a raise, a bonus and I hope they get paid handsomely for the tough labor they perform day in and day out. Thank you again!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance, Space

    Rated 5 out of 5 stars

    Love our new LG Stackable Washer & Dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our new LG stackable washer & dryer. Both units are super quiet and do an awesome job cleaning our laundry. They fit perfect in our small laundry / mud room and love that they don't take up alot of space. Thanks LG! Thanks Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Space

    Rated 5 out of 5 stars

    Good investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normally I wasn’t thinking about buying a stacked washer/dryer combo, however this washtower is the best one. Easy to use, quiet, space saver and beautiful. Highly recommend!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Pros mentioned:
    Ease of use, Noise level, Size

    Rated 5 out of 5 stars

    LG WASH TOWER

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer dryer tower is so awesome. It is easy to configure. It is super quiet. It has so much room for your clothes we find ourselves looking for clothes to add to each load. Lol. We also made it fit in our small condo space. BEST PURCHASE!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liked them so much we bought two!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace a 12 year old LG stacked unit in a bathroom alcove of our in-law suite, not due to any breakdown but more to address difficulty reaching the old dryer for vertically challenged family members. The waist height controls for both the washer and dryer was the most appealing feature, although upon first few uses the quiet performance even on spin cycle is impressive, the controls are intuitive and everything feels well designed and assembled. Liked it so much we ordered a second unit in gray for the upstairs laundry room. Haven't played with smart features yet, that'll be next. Fortunately got both on Labor Day sale at $600 off per set.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Space

    Rated 5 out of 5 stars

    Who knew I needed Wi-Fi for my laundry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer/dryer combo. It fit in the space perfectly. The fact that the buttons for both washer and dryer make it so my 9 year old can reach them to do both wash and dry! At first I thought it was a bit overkill to have your laundry connected to WI-FI but I have found myself using that feature a couple of times while out and about to freshen the load if I am running behind.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, Melanie! Thank you for sharing details on the amazing features and abilities the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Built-In Intelligence possesses! Your opinion is highly valuable to us and keeps us on the forefront of ideas for new ways to make our products entertaining, fun, and cutting-edge. Keep enjoying it, and thank you for choosing LG for your laundry needs. ~Rita LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wow! what a machine/dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience from the delivery to it working properly for all uses on it. Of course it is new so I can revise this once I have it a year. It is easy to use and haven't had any problems using any of the cycles. Love the added extras like steaming and wrinkle free with drying. Also so everyone knows this comes in as one piece. I haven't seen anyone mention this. The delivery guys were exceptional and out of here within an hour with everything set up and even tried it before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for an apartment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this WashTower about a year ago when we remodeled our apartment kitchen and it has worked flawlessly. Not only is it aesthetically pleasing, but it is so simple and easy to use. The amount of wash & dry options is plentiful, dry time is fast, and the added smart features are a bonus (although I admit I just recently started taking advantage of the WiFi connectivity). It fits in our kitchen perfectly and has been one of the best appliance purchases I have ever made.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks for the high praise! #LifesGood when your wash tower looks good while providing exceptional cleaning to your laundry! Please don't forget to perform the tub clean cycle as often as recommended by your owner's manual. ^Chris LG

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing pair!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer and dryer. So much room, energy efficient, and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Efficient, quiet and fast. Great for daily use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laundry center I've ever had and the installers were prompt, efficient and fast. They even showed me how to run the washer and dryer and went above and beyond with ensuring they didn't scratch my floors or walls with the small space they had to work with. I've had this laundry center almost a month now and use it several times per week. It is quiet, efficient and fast so now I can run multiple loads back-to-back in a day rather than 1 load per day like I did before. All in all, I am extremely pleased with this brand and very happy I decided to go with this combo.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha LG

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the color not nosy easy to used it, good brand LG is one of the most trusted brand for washing machine. It comes with 6 Kg capacity with blue white color. LG is award winning brand. With LG Inverter Direct Drive Technology, the motor is directly connected to the drum without the use of a belt or pulley. As a result, minor mechanical parts dissipate less energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this space saving unit

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this unit. It is compact and space saving. It washes great and dries very fast. The size is smaller than I have been used to, but I washed my comforter and dried it and it did great! I love the short 15 minute wash.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Second times the charm

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First unit I received was not good. The washing machine sounded like a turbo jet and it was just unbearable. Even after leveling, the unit bounced around and made so much noise. The dryer also would stop before my clothes were dry. I called BestBuy immediately and they sent out a replacement. The new unit work’s beautifully. It’s quiet and I have no issues so far. And just to clear up any confusion. The dryer DOES NOT come with a plug. Makes sense because they don’t know what kind of outlet you have. I have a 4 prong outlet and connected everything myself. The directions are right on the back of the dryer or look up a YouTube video. It’s a pretty straightforward install. Plug cost about $30 extra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best stack washer/dryer ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful (if a W/D can be considered as such) and sleek in design. Surprisingly large capacity and relatively quiet. Love that the controls for both units are waist high (no ladder needed for the dryer) and thats its a “smart” appliance….so i get notified through my LG phone app when a cycle is complete

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Space

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit to conserve space, which it has. I also like that it's easy to load, because my fiancée is disabled and had trouble with top loaders. The machine itself cleans and dries effectively and has many settings to choose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Perfect Washer and Dryer Combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower from Best Buy, and I am absolutely blown away by its performance! This sleek, white all-in-one unit not only saves space but also delivers exceptional cleaning and drying power. The built-in intelligence is a game-changer—customizing cycles based on my laundry needs with flawless precision. My clothes come out spotless and perfectly dry every time, all while being energy-efficient. The smart features let me control it from my phone, making laundry day a breeze. Best Buy’s seamless delivery and setup made the experience even better. This WashTower is worth every penny—hands down the best laundry upgrade I’ve ever made!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this unit. Purchased combo all-in-one at first & was promised a May delivery date. Then got a called not available until July, so we canceled & ordered the tower over the phone. Would have gone one step up to get turbo wash with steam dryer had we know about it. Regardless, this unit is great. At first I didn't think it was working right because I saw very little water & my load of towels were so stiff. I discovered water level is correct & Tide cold water HE detergent & Suavital HE fabric softener with extra rinse solved my issue. 90% of energy use is heating water so now I'll save energy & water & I now have extra space under my stairs. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I recommend this Washing Machine!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Washing Machine, because it’s all in one place, so you don’t get tired, and because it washes clothes fast and cleans it well! I recommend this product for anyone who wants or is looking for a Washing Machine!

    I would recommend this to a friend
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