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Customer Ratings & Reviews

Your price for this item is $2,199.99

Customer reviews

Rating 3.8 out of 5 stars with 112 reviews

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Rating by feature

  • Capacity

    Rating 4.4 out of 5 stars

  • Dry Time

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the space-saving design and convenience of the washer-dryer combo. They appreciate the large capacity and quiet operation. However, some customers have concerns about the long drying time and lint accumulation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 112 reviews
  • Cons mentioned:
    Dry time

    Rated 4 out of 5 stars

    I like it, but it’s not for everyone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to save on space in the laundry room (it’s a small house). I like it, but it’s not for everyone. It does take a long time to dry and the clothes are more wrinkled than in the normal dryer, but this doesn’t bother me that much because I like to dry the clothes outside. My process is to dry for 7 minutes to de-wrinkle and then put it on the rack or line outside to finish drying in the sun. I read reviews before buying this all-in-one combo, so I was aware of the drying “problem”. If you like to dry your clothes all the way, this might not be a good choice for you. I dried a load all the way once as an experiment and it took over two hours, maybe more. And the loads need to be light for drying, i.e. you might need to separate your load into two, which would then defeat the purpose. I thought this didn’t make sense as far as the design is concerned. Why design something big enough for big wash loads which you cannot dry? I’ve had this washer/drier for over a year now and it’s been working well. I do wipe the rubber ring after each load as recommended and hadn’t had problems with clogging (where you have to drain it) as others reported. I also haven’t had any problems with smaller items being stuck in the ring. I am not entirely happy with the programming. Some of it just doesn’t make sense. For example, I just loaded my bedding to wash. If you choose “bedding”, it automatically gives you WARM and MEDIUM SPIN, but you cannot add DRYING to it!! So I have to choose NORMAL where I can add drying. DRYING function doesn’t have enough choices for me. You can set it to 30 min to 7.5 hours, BUT you cannot set it to 7 minutes, which is what I need, so a lot of times I just don’t add drying to the cycle and then dry after the wash it done, I go and just start drying as a separate cycle and then set my watch for 7 minutes and stop drying when my watch beeps. The good thing about it being high tech is that I loaded the LG app on my phone and my watch tells me when the wash is done so that I can go and start my 7 minutes of drying right away. Another little thing that’s a bit annoying to me (but def not a deal breaker) is that you have to wait for like a minute for the machine to unlock the door after you press the stop button when you are drying. So again, I have to leave and come back. Little things, but inconvenient. The bottom line is that I am still glad we got it. Now I have more space in the laundry room for storage and I must say it looks great after having my 20 year old washer in there! Oh, and by the way, it took 6 months (!!!) for us to get it! I thought Best Buy was absolutely terrible about the logistics. The first spot was in August and I took a day off to make sure I was at home and they called me at 5 PM to tell me that they didn’t have it!! Then they rescheduled for September and this time I called a week before to make sure they have it and they didn’t have it! This continued tinged until December, when I called me and said that they were going to deliver on New Years Eve!! I thought “seriously? We have to deal with this in New Year’s Eve?”, but I thought we’d better take it because who knows when they would deliver next, so they ended up delivering like at 11pm!! I kind of felt bad for those young guys. Their truck broke down, so they delivered later than the scheduled 9pm, which I also thought was really late for a delivery, especially on New Year’s Eve!! At least I got it, so was happy to have it on that day!!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha LG

  • Pros mentioned:
    Washer

    Rated 5 out of 5 stars

    One of the best investments I have made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a game changer in my home. It works very well and I’m excited to write this too let others know how well this combo washer/Dryer works. It dose take some time to do both wash and dry but to me it definitely nice not to have to move them to a separate unit. It is definitely Nice to have if you’re trying to save space. Overall, I would recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Annie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little scare that the washing and drying process was too long and that I have to pay more in the electricity bill. A medium size load including 2 towels took the same time if it would be a combo. It doesn't stop once it starts the washing cicle it continues to dry. Don't worry if you see in the screen timer 7 hours and xx minutes. When the cloth starts the drying cicle indicates the real time it will take to dry. Fantastic buy and cheaper than a combo. Another thing, it uses less water than regular washers. I'm desable and needed a front door washer and dryer. Here you have both in just one equipment. It would not work if it doesn't have the liquid detergent and finishing product that are " he" high efficiency

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really do love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this washer/dryer! I love the big drum, it holds a regular full load of clothes, the only cons I have are that it takes a very long time to do a load of laundry, average between 3-4 hours for one load, but you can set it and go do whatever you need to do and come back to it. I do love the remote start, I use this feature quite a bit. It does produce a lot of lint because it is ventless, but that is not that big of a deal. You just need to wipe around the rubber seal on the door to remove it after each load. Overall, I am very pleased with it. It does clean your clothes very well. Very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save Money time and rest more

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is an amazing machine works soft, and dries properly, makes an appropriate calculation for the amount of clothes you want to wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best combo in the world

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this and love it, it works very good and i can conect it to wifi and track by the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best wash/drier that I had bought it. I loved it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    All in one washers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes came out a wrinkled mess no matter what setting it was on. I returned it immediately! Bought the GE, much better!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, thank you for making time to review this product. It is unfortunate to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. Please reach out to our support team on Facebook and X @LGUSSupport and include your Phone number associated with your account, and complete name. To speak with an agent via phone, you can call (800) 243-0000. Our dedicated team will be more than happy to provide you with the necessary support and explore potential solutions. We appreciate your understanding and we look forward to resolving this matter for you. ^Hanz LG

  • Rated 1 out of 5 stars

    Dont waste your money!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new unit. 1st time using it, machine set a fault dryer heater malfunction. Call customer service! Wow poor quality control

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      HI, Levily. Thank you for reaching out to us and sharing your feedback regarding your recent purchase of the front load washer model WM3998HBA. We apologize for the inconvenience and frustration caused by the fault you experienced during your first use of the machine. We understand that this is not the quality you expected from our product, and we take your concerns seriously.

      We kindly request that you send us a direct message through Facebook or X (Twitter) at @LGUSSupport.

      Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We value your feedback, as it helps us improve our products and services. Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving this issue promptly.^Con LG

  • Pros mentioned:
    Capacity
    Cons mentioned:
    Dry time, Lint trap

    Rated 4 out of 5 stars

    LG All in One Washer Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this LG All in One Washer Dryer because of the limited space in my Townhouse. I got this unit to replace an old Kenmore stacked washer dryer, all in one. I really hated the Kenmore because for me, the only way to plug in the 240V plug, hook up the washer hoses and vent tubing, was to climb over the top of that tall stacked unit and go down the other side. My washer space is inside of my bathroom and the space is super tight. When the Kenmore finally bit the dust, I told myself, no more climbing over anything for me, so I decided to get this LG unit, which is short and more manageable. It does not use a 240V plug but rather a regular 120V three pronged plug, which is roughly about 5 feet long, which is a good length. With this and hooking the LG up with a pair of 6 foot water intake hoses and no vent tubing, I am able to slide the entire machine out from the space that it occupies. Now no more climbing over anything to hook up new hoses or cleaning the back of the unit. Performance wise, it's best feature is when it comes to washing. This unit is basically like any LG side loading washer and gets clothes pretty clean and the spin cycle on this unit is so good that your clothes come out almost dry. Which is great for me because I like to hang my shirts up on a rack under the ceiling fan and a Vornado fan hitting it as well, while in my apartment. During a warm Hawaiian day, hanged cotton tee shirts dry in only a half an hour after coming out of a high speed spin cycle from this unit. If you researched this unit, you will find that a Ventless dryer is way slower than a vented dryer when it comes to drying times. This unit has a full sized capacity for washing but if you intend to dry anything in it, you have to take out enough clothing so the unit is only half full. Anything more and you're going to be waiting for a long time for your clothes to get dried. Also, through research, I found there are a lot of complaints that this type of units water pump does not completely pump out all of the water into the drain. This sort of hampers drying time because there's so much left over water in the unit, especially before drying. Because of my washing and drying practice, I usually wash clothes and do not set it to the wash and dry all in one cycle. When I wash my clothes, I set it for a wash cycle only and when it stops, I open up the unit and start sorting out the clothes that I want to hang up and dry on a rack and keep the clothes I want to dry in the unit. With the clothes I want to dry in the unit, I will take everything out and make sure everything is not tangled and re stack it nicely back in the unit. Then I'll set it to dry on manual timer for an hour and de-activate the spin cycle preceding the dry cycle. Usually the amount of clothes I dry in the unit is a little above the 1/4 way mark. Before I dry, I open up the drain pump plug on the bottom left side of the unit, and drain out any water that's inside the water pump. Make sure you have a pan to drain the water and be prepared to stop the flow of water with the screw in plug if you use a shallow pan. More than likely, there's going to be more water than you expected in the water pump area. After everything is drained, I turn on the dryer. I could be crazy but I really think there is a difference on how dry your clothes will get when you drain out the water from the water pump area. They say that you should drain out the water and clean out the filter as regular maintenance after 1 week. If you see how much water is setting in the unit after every wash or even a drying cycle, you'd be hard pressed to maintain the drain maintenance after every wash you do. That much water left inside the unit after a wash has got to contribute to the Stinky washer effect. There have been complaints that since the spin cycle is super high speed, a lot of vibrations and jumping around has occurred with other users of this unit. My washer area floor is pretty solid and I made sure I used a level on it when when adjusting the 4 legs. When Best Buy delivered it, I didn't buy the set up service and I did the hook myself. To me, getting the unit really level is the key for good performance. If you set it on the floor and it kind of rocks side to side like mine did, you need to make sure you make the adjustments to the legs so it is completely level. For me, I put some small furniture sliders under the 4 legs because this would make it easier to pull out of its space on a vinyl tiled floor. This prevents the metal legs from scratching my floor. The rubber on the top part of the sliders acts like vibration shock absorbers also. At extra high spin cycle, my unit is super quiet and there are no vibrations at all. I can really see how there are horror stories about this unit jumping around so violently that neighbors will be complaining. If your floor is not solid, you need to throw a piece of ply wood or something to make it solid and make sure it is as level as you can get it. This will prevent a lot of grief. Other things that are different from my old Kenmore stacked all in one unit are: No lint trap, any lint will accumulate on the glass section of the door and around the rubber gasket area. Also, after use, you need to keep the door cracked open so the inside of the drum area will have air circulation and this will prevent it from getting moldy and stinky. If I just wash clothes and don't dry anything, I just make sure I wipe the inside of the drum and door with a micro fiber cloth to get most of the moisture out, because it's going to be pretty damp in there. If you use the dryer after your wash cycle, the drum and door area will be bone dry so I just take a damp cloth and try to wipe out any lint that has accumulated on the door and rubber seals. Another thing that you need to watch for is build up in the detergent tray every once in a while. After every wash there's a lot of water in the detergent tray area so I take out the tray and make sure to shake out any excess water in there as well. Also, you need to get those washing machine cleaning tablets and use that with the tub clean function of this machine at least every 1 month if you do heavy washing. To me, a top loading washer has less headaches to worry about. My biggest pet peeve is that this washer/dryer unit's instructions are all made for a regular LG side loading washer. You can look on the LG website for the instructions and it will be the same thing. There are no instructions for using the dryer function on this unit, which is pretty irritating too me. I had to look at Youtube vids on how to operate the smaller LG model to get some idea how the dryer side of this unit operates. Once you actually operate the dryer its pretty easy but I'd wish there were at least some direction on how to operate the dryer side. Another pet peeve I have is that you have to nicely stack your clothing, with the heavier clothes on the bottom and the lighter clothing on the top. If you don't do this, your clothes won't wash properly. Gone are the days where I just threw in clothes into a top loader any way I wanted. This unit is kind of quirky but it works for me. Do a I recommend this type of unit for large families? No way. For large families, get separate washer and dryer units, with the dryer being a vented one. This unit is made more for 1 or 2 people who don't intend on washing and drying every day. I live alone so my wash load is not really a large amount so I don't really mind going through all of these extra steps. So far, this unit was everything I expected it to be and nothing more. I researched it before buying it so I knew what I was getting into. Only time will tell but if I can get at least 10 years out of this unit, I'll be satisfied.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Size
    Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to start this review by saying that if you are thinking of a ventless washer and dryer, you need to make sure that you do your research first. There are a lot of poor reviews because people say they do not dry, or take to long, or whatever. This is true only because these systems are designed for you to wash, then remove half of your wet load, and dry each separately. If you look at traditional vented systems, the dryer is always larger. This is by design. We live in a condominium where we are required to have a ventless system. We cannot explain why it was designed that way, but that is what we have to deal with. We recently upgraded to the larger unit from the 2.6ct ft unit. We are VERY pleased with the results because our “normal” load is just right to wash and dry in the bigger unit without having to remove half. Our washing and drying time has been reduced from 8-10 hours to just 90 minutes with this model. A big issue with these units is the maintenance. Since all the lint and other crap from washing and drying your clothing slowly builds up overtime, you will start to notice things like clothing not drying, water not draining, drying cycle slowly increasing overtime, etc. Follow all maintenance guidelines as directed and do not get complacent. You will have problems eventually, requiring service. We purchase this unit with BestBuy installation and the GeekSquad warranty, because we know we will need the warranty for when it stops drying clothing. Otherwise, we would have to literally take apart the unit and clean the filters.

    I would recommend this to a friend
  • Pros mentioned:
    Washer
    Cons mentioned:
    Dry time, Lint trap

    Rated 5 out of 5 stars

    Works well for what we need.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Combo washer/dryer works well for the wife and I. Its nice that you can put a load in and come back later and the clothing is dry and ready to be put away. That being said, It does take a relative long time to run a complete wash/dry cycle. If you want to do lots of clothing quickly, this combo is not for you. I did find that it catches lint around the door seal that I remove between loads. The manual is not setup to give a step by step for all the different types of wash/dry. Some intuition and internet research on all the options is helpful.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time, Lint trap

    Rated 5 out of 5 stars

    It works for me!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have now had this washer/dryer combo for a little over a month. For reference, I am single, no kids, and live by myself. So, my laundry needs are different than a lot of people. For my personal needs this unit has worked great. I only need to do a couple of loads of laundry per week, and I really like that it freed up half of my small laundry area to be able to use it for other things. I also like that it doesn't require a connection to a vent. OK, so, downsides. Yes, it does take longer than a traditional washer and separate dryer. For me, this isn't a big deal, but I can see how it could be an issue for a family, needing to do more laundry than myself. My only real "complaint" would be the lint issue. Since it doesn't have a traditional vent system, it also doesn't have a lint trap. So, you end up having to wipe it out to get the lint out. Is that a deal breaker? Not really, it's just awkward, and I honestly haven't figure out the best way to do it. Overall, I really like this, and it's great for my lifestyle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Efficient, quite, and elegant machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! The ease of not needing to wait until washes to dry is underrated! No more musty smell of clothes left in the washer! This machine is efficient and quite too. The installation was a breeze! Couldn’t recommend it more!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking the time to share your detailed product experience feedback. Welcome to the LG family. ^Jennifer LG

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Great space saving and energy saving combo.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Washer/Dryer combo. It is so convenient and easy to use. Clean up is a breeze. Will never go back to using dual machines. I also love that it is vent-less and uses only 110 power. Does take longer to dry, but I like the steam dry process much better than the regular dryers.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 4 out of 5 stars

    Washer/Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great size, great capacity, however it won’t fit the needs of my family of 6, we were told at the store that this type of appliance washer/dryer is more suitable for an apartment or small house with 2 ppl

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    ITS LIKE FLYING THE STAR SHIP ENTERPRISE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing the machine and sitting in front of it for about an hour and putting it through some cycles in order to become familiar with its operation and getting it to do what it is that I require, I find that I love the system. This is an intuitive machine and you must become familiar with the control panel to operate it at its best. (This may be a bit of a difficult learning curve for some and so I suggest a bit more operation instruction be included) The design, fit and finish is well done and the machine is very pretty, I love the color and the shine. And because of that I have refinished my laundry area to match it. And another benefit has been the extra room that I have gained with the removal of my old dryer, a win, win. I have read other reviews and watched a few related youtube reviews before I bought and there are some that say that after the cycle the clothes come out a little damp. And what I have found is that they must not have 1. loaded the machine properly, and 2. taken the time to learn how the machine works best. Most all of my washes with dry cycle included all have come out bone dry. Only once in a while I have to include a bit more drying time. And after that 30 or so minutes the wash is warm and bone dry. This kind of machine is not for everyone. But if you want to load your washer in the morning, set it to wash then dry and come home at night and just fold your nice clean and dried clothes, and you are not required to remove the wet wash from the washer and then dry it, this is the machine for you. I love it. I would enthusiastically recommend this washer / dryer combo unit.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Very Improved, But Get The Service Plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second washer dryer combo I've owned. The first one was also made by LG but sold under a different label. The quality difference shows --- it is worth getting the LG branded model, and while the convenience of this machine is very useful, I would only get it if it's on sale and with the GeekSquad service plan. In the case of the washer-dryer combo, service plan or a home warranty is an absolute requirement. So far, though, this machine seems to be a way higher quality than my last one. The WiFi / App features of this model are really very useful, as is the cleaning cycle. One downside is you can't force the drum light to stay on in this model. Most washer/dryer combos have the tradeoff that dry times are really long, because they're all ventless, so the water is literally removed and fed out of the drain pump. This unit has dramatically improved this from my last one --- my old one sometimes ran for 5 hours with one load, while this one usually only takes 2 or 3. It's just a decision you have to make for yourself, if the convenience of not having to move the laundry from the washer to the dryer is worth waiting a little extra time. While you do still need to clean the lint with a baby wipe off the glass window and plastic inlay, this model also seems to be way better than older versions in reducing that problem as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    save space + vent-less

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used have stackable W/D with vent. Vent goes to my kitchen. Every time I used it, my kitchen was dusty. LG combo is save a space and not required vent hose! This is a main reason I changed. LG combo is quiet and powerful. Once you connected your WiFi, it will let you know when washing is done. I love this. 4.5 Cu. Ft is good size. Bedding sheet and a couple of towels in one loading.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Best combo ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If a 10 was possible, that is what i would give this all in on combo washer/dryer. When my washer and dryer went out, i started researching combo machines. Because my system had been vented to my garage..yuck! This machine being ventless was the ticket. It is really great to not have to move wet cloths from one machine to another. Love the 1 and done with a load. The down side would be that you need a well vented location..which we have. I have read rhe reviews that it takes forever to dry, i have not had that issue at all. You can dry with what come with the setting or you can add time if the load is large than it should be. I would buy this again in a heartbeat.

    I would recommend this to a friend
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