Customer Ratings & Reviews

This washer works great and it’s pretty quiet. I only wish the light came on as soon as you open the door without having to turn it on. Also would be great to have the option of more than one chime when it’s finished. Oh and the remote feature should work for IOS and not just Android. That leaves a lot of people without that feature that may not have know you couldn’t use IOS when they bought it. I’m sure this is because LG makes only Android phones but come on. Overall it’s a great unit for washing clothes. I love the turbo wash. I would recommend this washer.

We recently bought an older condo (built in the early 1980s) and our Samsung washer/dryer stackable set would not fit in. In fact, most of the newer laundry units in general would not fit because they must have not anticipated that laundry machines would not change in the future! The only thing that would have fit was the oldish looking stacked white laundry with top loading washing and front loading dryer combos. UGLY! We needed something better. We were seeking something sleek, modern, lots of functionality for different settings, and definitely thinner! Although this unit fit perfectly in the laundry closet - due to the location of the dryer vent for the matching dryer unit, the dryer needed to be pushed out a little upon connecting/installing it - which meant that the washer needed to be pushed out as well. This meant we needed to forgo the closet door - which most people would be upset about, however, because of the cool/modern look to it, we don't mind it at all. In fact, it's a nice compliment to our new flooring! It works great and love all the options although I will be honest in say that we haven't tried them all yet. In fact, we have stuck the basic ones but have used it multiple times already and it works absolutely great! Definitely a big win for us and our new home!

Very efficient and quite, my only complaint is having to wipe dry after use to avoid mild to grow on the rubber seals.

Our washer broke down during beginning of COVID and it took me forever to convince my husband to get a new washer-dryer set. Our GE washer was around 11 yrs old. Friends suggested LG and all the reviews I read, they were top rated Picked this set since I thought it would fit well into our space and had much bigger capacity than our previous machine. Got a $500 discount on top of the combined promotion price ...my lucky day! Been happily doing the laundry every since. Still learning the different cycles and timing but it's all very easy to use. A tune announces when the load is done.

If you had to do laundry in heaven this is the machine you would use! Quiet efficient and beautiful! Best machine ever!

We LOVE this washer. Many cycles to choose from. Eliminates odor from the worst of towels and bedding. Quiet, efficient, uses less soap and less water. The steam cycle is great! My kids love to do their own laundry now. Great product!

I have to say that I'm pretty disappointed with this unit, given the amount of money I paid for it. I wouldn't buy it again. We bought both the washer and dryer as a set so we could stack them in our limited space in the basement. After a couple of weeks of use, we noticed a leak at the bottom right of the washer, so we called it in. We were advised that if we overfill the detergent (which we didn't) then the machine creates an air bubble and it thinks it hasn't supplied enough water for the load, and so it keeps filling until it leaks. Personally I don't buy it and I think it's a design flaw with this unit. In my 49 years, I haven't seen anything like this. Even if this were the case, I would think the machine would stop and bring up a system error, rather than dump water on the floor. Poor design. Also a warning if you want to stack any LG units and you call out a technician ... the technician will want you to unstack them first, which is pretty much impossible for 1 person to do. So keep this in mind. It's a shame, because we had another LG washer and we were happy with it. I guess we'll live with this for now. I would look elsewhere for a washer if I were you.

This is the best investment that I ever got. It’s quite and get my clothes so clean.

Washer is awesome! I like the led light inside. One pro is it cleans well on cold water setting. Only con is some of the wash cycles are way to long. Can be up to 2 hours. Another pro is the perm pres setting for a quick 15 min or so wash. I use that if I need to wash only a couple of items. Overall this is a great washer for the 3 months I’ve owned it. Will update durability after owning for a year.

Before I moved to FL, I had an LG washer/dryer combo. I missed that machine. When the washer Tharp came with my house developed issues, I bought a new LG Washer and an LG dryer. The washer is great. The clothes do not over dry. The clothes come out clean and the tumble washer is so much easier on clothing. Love it.

We love our new washer and dryer! Operating time is much quicker than our previous units.

This washer is making my wash day less stressful. The turbo and allergy cycles are the best.

Love all the different options especially the steam. Looks great in laundry room.

Product works good and looks good. Easy to operate.

The most amazing washer I have ever owed! I haven't seen anything that I do not like about this product.

Bestbuy customer was very prompt in replacing my washer and dryer. Great product

This machine uses minimal water, less time and very quiet. Absolutely worth the price!

This is a long review, fair warning. I wanted to upgrade a set of GE washer/dryer that I've had for a while. These units mostly clean OK, but they are very loud and took forever to wash and dry. I have limited space since the laundry room is so small and by living areas. I started looking into top load washers and dryers and was surprised at almost every unit I looked at had horrible 1 star reviews saying to avoid. I don't know if manufactures leave reviews for competitors but it was incredibly hard to decide based on reviews. Alot of the feedback with toploaders now are that they are "HE" and due to the new design they just don't clean as well or leave stuff soapy. The alternative to this is front loaders since they toss the clothes. I decided I wanted front loader and stackables to save space. I did a ton of research and settled on these units. Even looking at various review sites this unit had some 1 stars saying to avoid. I had to try to decide on SOMETHING with the reviews in mind. I ordered these units online and it selected all of the components needed automatically. I was going to go Lowes but I could get these units quicker and free install so I wouldn't have to deal with lifting them up. Fast forward to the install day and when they arrived I showed them where, and they informed me that I did not order a stacking kit. I figured everything I needed would be included, it added about 4 various kits for line hookups and other stuff. They said they could install them side by side or put them back in the truck and there might be more of a delay since it was black Friday that they got installed. I decided to just have them install them and then get a kit. So if you want to stack them, you must ADD the LG stacking kit! They ran the diagnosis cycle to show it was running ok and it sounded really quiet. I signed the paper work and they left. The next day I ran my FIRST load of clothes. Instantly I had horrible squeaking sounds, it was SO loud I can't even describe it. On the spin cycle I could hear the unit outside from the sidewalk. It was so horrendously loud I had instant regret for buying these units. I couldn't even imagine how people could stand how loud these units were. Everything was balanced fine, no packing screws at the back. I noticed that moving the washer barrel there was a horrible squeaking sound. I feared the 1 star reviews about this unit were right. The dryer had no issues. Eventually the next day I was able to talk to someone on Saturday who setup a swap no questions asked. They came out to swap it on the following Tuesday, I was prepared to give it 1 more chance and if the sound returned I would not keep the units and was going to go back to my old ones. They swapped out the units and stacked them, very friendly and nice service. I played a video I recorded of the units and couldn't believe how they sounded. They took the unit out to the truck and came back in with a huge piece of foam several feet large. Apparently this piece of foam was not removed from behind the barrel of the washer, so the mystery was solved. If you buy this unit ENSURE the installers remove all foam from behind the barrel ensure everything is balanced and no packing screws. It might even be good to shake the barrel back and forth when they deliver to ensure no squeaks. With the new unit and these problems fixed these units are glorious. What a difference when you don't have that stupid piece of foam in it. The units are so quiet and just a dream to have. I can now wash and dry at any time of the day. The wash and dry time is so reduced now. It will autosense the load and know exactly how much time and what water. It just makes life easier not having to deal with 2.5hour dry times like my old units. These units can typically wash in like 35-40 minutes and dry time is 40 minutes or less for clothes with me. Extremely nice units, they are more expensive but when they work they are great. It uses much less water and soap. Everything gets extremely clean and after drying it has a very fresh smell with no need for fabric softener for me. Lots of really great settings for delicate washing/drying.

I've had this about a month. I'm not sure I love it yet. It replaced a 13 year old front loader Kenmore HE4 Pros: *larger washer capacity *doesn't vibrate much *Uses less detergent, which is also a con since I've had some sudsing issues adjusting to it. *It is so quiet when it stops running that I had to turn on the load complete signal to know the wash was done *clothes seem to come out very clean Cons: *Doesn't have an extra rinse cycle if it senses extra suds remaining. The old Kenmore would run an extra rinse automatically if it sensed suds. *No way to permanently change the defaults - it defaults to turbo wash, but I don't want turbo wash, so I have to always unselect it. *Can't change the stupid signal tune. *If the soap dispenser drawer is fully pulled out, the machine door will hit it when you open or close the door. I keep the drawer and door open to avoid musty smells, but now I have to be careful not to have the drawer out too far or it will hit the door. *No shelf on the pedestal to rest a laundry basket. My Kenmore had a shelf so I could put the laundry basket below the door when the pedestal is pulled out. I made one myself, but the door is so large that I can't have the basket on my shelf and open and close the machine door. General observance - doesn't seem to use much water at all, yet the clothes seem clean. It just seems odd to use so little water, even for a front loader.

I've run about 8 loads of laundry in the past two days to catch up the almost 2-weeks without washing machine. Hot whites. Warm mixed. Cold-water darks. Ferret/pet laundry and... teenage dance clothing. Although it took two tries on the latter -- the TrueSteam won the day! Here's why I give this washing machine an unwavering 5-star rating: #1 - CLEAN, Fresh, Clothing We buy our washing machine to get our clothing clean, right? This thing does it, with well thought-out modes and options to be gentle when you need it, and thorough. The "Normal" wash has done an excellent job on all but the teenage dancewear clothing. For the dancewear with embedded stench (yes -- I inhaled.. with my nose.. what better test to determine if it's truly clean?!), I thought a hot-water wash would do it. Nope. I washed a second time using the "TrueSteam" option which presumably would help "open the pores" of the fabric for a deeper clean.... and.. IT WORKS.. IT REALLY WORKS! #2 - Clear online manuals and concise guides -- very clearly help you understand what modes are for which situations... nice going! #3 - Limited Shimmy/vibration -- our last front-loader (Whirlpool Duet) shimmied.. a LOT. The rooms next to it would shake.. and they said it was functioning "normally". I leveled this per the instructions and although it does vibrate when in high spin mode, the unit does not walk across the tiles (2nd floor laundry closet) and is does not shake like the last unit did. Yay! #4 - The pretty blue tub-light. OK.. this may sound silly, but it's fun to watch! I literally sat there for 20 minutes just watching how it spins and chooses to handle the clothing... and YES.. I was not just procrastinating.. really! (I think) The cats seemed less impressed, and a bit scared watching it. #5 - OK. The silly alert melody .. My wife smiles every time the "I'm done" melody plays... "That's so FUN!" Yeah.. I may disable it at some point, but for now it's a bonus :-) #6 - Wash-speed with Turbo-Mode. WOW WOW WOW. It can do an entire heavy load in under 30 minutes.. under 25 minutes... and it comes out clean and fresh... WOW. Saves time. Saves energy. #7 -- Repair costs -- hopefully I won't need this for a long while, but a local tech said LG washers are less costly to repair due to their more intelligent design (you can replace individual parts, and don't need to replace larger parts which are "attached/combined").. he also said LG's just don't break as much. Cool! So... LOVE LOVE LOVE this. Nothing bad do say. Here's to continued success. <clink>