Customer Ratings & Reviews

After using my previous landlord's LG washer for 6 years, I decided to purchase the LG brand for my new house. This washer is exceptional, with so many settings you can be sure you are using the most efficient amount of water and electricity. The washer is extremely quiet. The steam feature is a delight. Clothes exit the washer smelling fresh. There is even an allergy setting. I can't think of a single thing that LG left out. I also purchased the matching gas dryer. The pair have changed my world for the better.

I love this washing machine. Keeps my clothing nice and soft and has many modes to choose from. The sensor indicated how much clothing you have in it and sets the appropriate time which you can manually adjust if needed. Very quiet and durable. Smart washing device that also syncs to the app on your phone. Great for large loads of a quick 15 minute Turbo Wash.

I did my homework and researched before making this purchase. I am very pleased with this front loading washer!

Best Buy delivered the washer about 2 weeks ago and are very pleased with the product. We purchased it because we had great success with the LG brand and it is a stackable solution. It has a wide array of features for washing clothes. It appears to be very well constructed and it was easy to level and install. Features we like: * Count down time until done * App that alerts when it is done * The various present options for washing clothers * Steam cycle * Stacking of washer/dryer The one thing that prevents the 5 stars is the difficulty of the wifi connection to remain on. We have to unplug and plug it back in to get the wifi to connect. We have followed the trouble shooting steps and ensured our LAN is operational. The dryer has no issues. It appears to be a software or hardware issue with the wifi.

First, It's the fastest machine ever, and so quiet too! And if you have an LG TV, it will let you know your load is done. I'm so happy with this set. I definitely recommend this machine.

Had LG always before and switched to Samsung. Got rid of it, never will I ever buy a different brand of washer & dryer. Best brand on the market today for the money.

LG washers are great. This is the second done my wife and I have owned. No issues. Love the load sensing so it adjusts the cycle shorter or longer based on how much you've added to the washer. Just don't forget to measure the front to back and account for the water hoses. The side by side wasn't an issue but the hoses stuck out farther than the older model in the new house, and it barely fit. The angled connection does help a bit.

Had LG for ten years and went back to them again. Love all the programs and a breeze to do the laundry.

Started to rust just over one year old, located in a very dry part of the home, meaning it is not in a damp basement. probably won't be long before the entire bottom is rusted out. I am very disappointed with both the WM3900HWA washer, and the DLEX3900W dryer, which makes a loud thumping noise while the drum rotates. The previous LG washer and dryer where over 15 years old, and much better quality.

I wanted a higher capacity washer that looked nice, had nice features, and performed well. This washer is amazing. It was super heavy and a pain in the @ to get it on the pedestal, it took so many hoses to get it hooked up with the washer pedestal and the matching steam gas dryer, but it was Soooooo worth it. The steam function is legit. I've never smelled laundry so fresh, and it does a phenomenal job at draining excess water. My old washer would have so much excess water left in bedding and towels, but it's night and day compared to this dream. It's super quiet and I love the LG Thinq app integration. They are not kidding when they state that this is a high efficiency machine because it uses so little water that I was skeptical about it's performance. The laundry comes out so clean that I'm almost in disbelief. I have always felt that doing laundry was a daunting task, but this machine is a breath of fresh air. I realize now that I have been living a lie before I knew this glorious machine existed.

This is a great washer, and I have had TEN different machines in the last two years in my journey to find one that works as well as my old Whirlpool Duet purchased in 2004 (lasted 13 years). I will say this with certainty – DO NOT BUY A SAMSUNG. Samsung will break down and will NOT last. DISPLAY - first of all, many complaints on the display not being bright enough – yes it is NOT back-lit but if you have a decent amount of light in your laundry area, you should be okay. If you have a very dimly lit area, you may have an issue. Go to the store, see it in person, and then decide. SOUND – I tried two other LG model in the last two years, both were EXTREMELY loud during the spin sounding like a jackhammer and the part of the cycle where the machine adjusts itself to balance the load (prior to fully spinning) was loud as well with much ‘thumping’. This machine, night and day…. It adjusts to balance the load very well prior to spinning with very light thumping noises and the spin itself is fairly smooth and quiet, you will hear a little slight vibration like nose during high spin, but it’s not going to reverberate across the whole house. Very pleased with the sound. It is possible the last two units were not 100% level, but Geek Squad installed/set them up, so I assume they were very close, perhaps LG machines have a smaller tolerance for being level? I do not know for sure. The loudest part of this washer I personally notice is the sound of water when directed through the soap dispenser - and when clothes with buttons/buckles hit the glass door (I must kind of tune out the spinning I guess). The spin on high does have high-pitched sound/whine to it but is expected and no louder than my previous washers. There have been reports of water hammer – I can say it is louder than my other washers were when the water valve closes, however in my case I would not say its water hammer, the valve does close rather abruptly though. Just something to know about. WASHING ABILITY seems very good; I leave the TurboWash on. So the claim of five jets… There are only 4 used in the TurboWash, you’ll see four little gray ears on the door gasket, those are the jets. There is one little orange jet at the top of the door gasket, it’s design is to trickle water down the inside of the glass door during the rinse cycle to rinse soap off the door, I do not believe it has a design for steam as some has said. This orange jet is not connected to the recirculating pump. I called LG directly to verify this orange jet’s purpose prior to purchasing, and believe you me it was difficult to get anyone to comment correctly on the orange jet, but after three inquiries, the LG techs assured me that its main purpose was to rinse soap off the door. Why do you ask, is this important? Well, the WM3700 was one model I tried prior to the WM3900. With the WM3700 there was hair/dirt on the door after washing because that model did not have ANY jets in the lower door seal let alone at the top of the seal to rinse the door glass and seal. My clothes were never that dirty in the first place to warrant dirt and hair to be left on the door glass and gasket after EACH wash (none of the other machines I have owned did this); because of this, I did not feel that WM3700 model effectively washed my clothes, it was really kind of disgusting. With the WM3900, I have only seen a few hairs on the door, one load in about 20, and the door gasket itself appears to be clean after washing. My clothes are getting clean, so win-win. WATER USAGE – this machine uses very little water but with TurboWash it really powers dirt out of your clothes. The clothes always get wet/dripping during wash and rinse, so I feel it does well with water usage as that has been a complaint on some front loaders where the clothes are not tumbled in enough water, and so people feel they are not coming clean. The friction of clothes against each other with soap added is what gets the clothes clean, it is not the presences of a ton of water. This is also why when people add too much soap, the clothes really do not get clean as the clothes will glide over each other because of excess suds versus scrubbing against one another. However, you do want to see water dripping from your clothes to allow the soap to work correctly, and this machine delivers that. SOAP USAGE – I use Tide HE powdered, and for a FULL load no more than two tablespoons. With this I can see a few soap bubbles going down the door glass after the wash cycle gets fully going but I don’t see actual ‘suds’ (hence the low sudsing aspect of the soap). You can use liquid soap, but there are inert fillers in liquid soap that end up coating the inside your washer that can contribute to the ‘smell’ that can happen in front load washers. A drawback of the powdered soap in this machine is after the wash and rinse; I will actually see a small amount of soap/foam at the bottom of the drum. A Best Buy appliance associate told me this is caused by the high-speed spinning and TurboWash jets finding any undissolved powdered soap and then will whip it up after the rinse and final spin, so I’ve been adding a second rinse to mitigate that. We have really, really soft water so I need to back off the amount of soap I am using, I’ve just not quite got that figured out yet as we’ve only had the washer for a little over three weeks. I would rather error on the side of having a bit more soap versus having my clothes come out without being washed correctly. I think with soft water I need to go to about 1.5 Tbsp per full load and for half loads maybe right at 1 Tbsp. SMELL - that front loader ‘funky’ smell – this is a new machine so no complaint yet but you should always leave the door wide open if your space permits. I have had front load washers for 15 years and have never had an issue with odor since I leave the door wide open. I do not even wipe off the door seals although the manuals says you should. CYCLE TIMES – on Normal with the default settings adding TurboWash and an extra rinse, expect the display to say 1:07 or something along those lines. The machines still seems to wash in more like 50-55 minutes actual time (your experience may vary). I read the manual for my first load, so it said for a full load use the “heavy” soil setting with an extra rinse. FOR ALL THAT IS GOOD DO NOT DO THIS. So two hours and twenty minutes later, my clothes finally finished. If my clothes need that long to get clean, I would have just thrown them away, seriously. I will say the bad thing about knowing how long a cycle is when setting to wash is the ‘sensing’ feature had to occur before it will display a time, so in the case of my first load, I did not know what the time setting was until it actually started washing. My Whirlpool and Samsung machines would give a ‘guestimate’ of time when a certain cycle/soil level/extra rinse was selected, but not this machine. I would say you should be prepared to stand there and stop it when playing with settings until you know what the typical time is. That way if you are in a hurry and using a new cycle, at least stand there long enough for it to display the time so you will have a chance to stop it and adjust it if necessary. AESTHETICS/BUILD – dial feels solid BUT the door has that plastic pretty looking cover that makes a cheap plastic squeaking/scrunching sounds when you close the door. The WM3700 had it beat in this respect, I do not know why LG felt it has to make it pretty with cheap plastic skin, but they could have left that cover off and repeated the design of the WM3700 and it would have been perfect. I am overlooking this flaw as I do love how the WM3900 machine works. The door hinge seems solid and the door handle easy to grab for opening. Since I leave the washer door wide open to dry between loads, when I pull out the soap dispenser tray I can get it out far enough to add soap without hitting the door. On prior LG models, you would have to shut the door a bit to pull out the soap dispenser tray are enough to add soap because the bottom of the tray would hit the top of the washer door otherwise. CYCLES - this machine does have a “Drain and spin” setting which is rare on front loaders but it is nice to have if you need it. OTHER - you can adjust the end of cycle sound up/down as needed, it is pleasant. To see what settings/options were last used on a prior load, ‘jog’ the dial one click. If I do not jog the dial, I can’t confirm that my TurboWash and Extra Rinse is still on by looking after I hit the power button, and I’m not a trusting person of washing machines (10 in two years ha ha). I have not explored the SmartThinkQ ability and figure I probably could default Normal to my customization but just have not tried that yet. If you would like to see this washer in action and its internal workings, there is a really nice gentleman making YouTube videos of different washer models. He just did a video on this machine with a tear down of the unit and then he did the Speed Wash. He is promising more videos on other cycles soon of the WM3900 (he normally does real loads like towels and also work pants). I have found YouTube a very good resource for seeing how machines perform/sound prior to getting them home. I am not sure I can name him directly in a review since he is a promoting a furniture and appliance business, but if you search YouTube for LG WM3900, you should find it easily enough. LG is touted to be very reliable, so I’m hoping that is the outcome but I did buy Geek Squad protection just in case. I had to ‘lemon’ law my last Samsung set, so the protection plan was well worth the purchase as well as covering the multiple repairs made to both the Samsung washer and dryer prior to being considered lemons. That should tell you something about Samsung – BOTH the washer and dryer qualified for replacement. I have done quite a bit of research on washing machines along with trial and error, so I hope this review helps you!

It's been about a month and the washer has had no problems. The first few days after install it washed everything in the house. We use laundry pods so no experience yet with the dispensers. We like the song it plays when finished. The app lets me know when its running and finished. I didn't think we would use the wireless feature but we do for texts when finished and to run diagnostics which we had to do on the matching dryer. The bottom of the door seal has a drain in it so be sure no lint or strings of fabric have clogged it up. Pulling out a bit on the seal exposes it. We hear very little noise from this unit and no vibration when spinning once the feet were properly leveled on my not so flat floor. We bought the 3 year Geek Squad Warranty and picked this brand because of good service histories and service department. Keep it up LG! I noticed if Steam Functions are used it adds a lot of time to the cycle. Most cycles are less than an hour so perfectly acceptable.

Item was purchased last month and so far we have had almost no issues. Display. We bought this model in particular since all of its predecessors have had notoriously bad displays. This one is still unlit (get it together lg) but much easily legible. I would recommend seeing the LG line up in person, to make a better decision. Cleanliness. So far it's removed the toughest of smells and stains in what seems to be reasonable times. Using turbowash often has a medium load of clothes with normal soil levels done in ~32 minutes. Gripes. My only issues is the app/wifi connection with the washer. It's easy to use but not always reliable. Sometimes the washer will be on but the app will have it displayed as off. I once had a load of clothes that wouldn't balance, kept spinning, and displayed an error code. The app didn't inform me as I thought it might. I wish it were cheaper, but I am hoping that my money was well spent and that this washer will last me years.

I originally had a Samsung He topload. Was a nightmare after it stopped spinning properly. I did without for way too long. Wasted water ,clothes were wet. I researched front loaders as I know they're the most efficient. LG had great reviews,lower repair rates over all with I believe Maytag & another manufacturer. I choose Lg for the 14 load settings,steam,wifi,high efficiency etc.. and ease of use. Its astecically a nice peice aswell. I bought 5 year extended warranty aswell. All reviews will tell you that's a wise choice. Best buy has a great geek squad service that I've used on a flat screen TV in the past and they were awsome with no charges whatsoever to me!

This washer is quiet. I do find it difficult to read panel since the screen is not back lit. Extremely efficient. We regularly use the normal cycle and it is between 26-29 minutes in length. Our previous machine (Maytag) was 50 minutes for normal. It may be my imagination but it feels like the drum is lower on the machine which requires more stooping and reaching to get clothes at the back of the machine. I would recommend this machine as it has worked well and is easy to use. Highly recommend waiting for a sale or price checking this one.

I did a lot of research before purchasing this particular model washer. Based on all that I could find, it had the most features for the price. I know many people despise their front load washers, but we really like the performance and capacity of this washer compared to our last top-load Fisher Paykel. (Our last washer lasted 11 years with very minimal maintenance.) I hope to achieve something close with this unit, but only time will tell. What do we like: - Capacity (King Sized Comforter) - Performance (Cleanliness and Gentle on the Clothes) - Wash Options - Ease of Use - Environmentally Friendly (Power and Water Usage) Cons: - None Yet

I did a lot of research before buying, and I'm not disappointed so far. Turbowash does a normal load in about 30 minutes. It is easy to adjust the options after choosing the basic cycle. The wifi feautre is a little bit silly, but it's nice to get a notification when the wash is done. Having access to the drain trap without taking the machine apart is a nice feature that many brands don't have. Some minor complaints: no guidance in relative run time when you choose your cycle options. For example, it would be nice to know the options you've selected will take an hour and a half before you start the cycle. The white labels in the black panel area can be hard to read if you don't have bright lighting in your laundry area. Finally, I would recommend checking the in-store price before buying, sometimes it is lower than the online price, as was the case when I bought this washer.

I Love My LG Washer! This LG front load washer is a wonderful machine! My last LG washer lasted 10 years and of course with everything, it had to be replaced. I couldn't be happier! This is such a quiet machine. It has a very large capacity - 4.5 cu ft. It has so many different features, including a turbo wash, sanitize, steam, which if you have any children with asthma will appreciate these features! It also has a delay start, lock, and is Wi-Fi ready. Hey Google... The tub is made of quality stainless steel. The washer is stackable with the matching dryer,( which I also purchased, I mean who doesn't want a matching set) or can be set upon the sidekick pedestal washer. That gives a mini washer option that can wash simultaneously with this large washer. The machines are pretty quiet considering two washes going at one time. I purchased the Black Steel and it is beautiful. LG really does make great appliances! Pros: Easy to Clean, Easy to Use, High Quality, Lots of Features, Sturdy, Stylish

I have only owned this machine for less than 2 months but the one thing I can say is it's exceptionally well balanced and super quiet! That is one thing I cannot say for my previous GE front load washing machine which was super loud and not well balancedmachine. It comes with the true balance anti-vibration system and a direct drive motor which has a 10 year warranty. This model seems to do an excellent job cleaning clothes as it uses 6 different spin motions during the wash cycle. I am definitely satisfied with my purchase so far and hopefully it lasts at least 10 years like my previous washing maching.

Since delivery, I've been really putting this machine through it's paces (catching up on loads that had accumulated since my previous machine died), and I'm loving the performance. The TurboWash option is really great -- clothes come out clean in less than half the normal time. I've been using it for workout clothes as well as gardening clothes, and no problems so far. The machine is really quiet, and works well with my stacked dryer.