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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 263 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers consistently note the 4.5 Cu. Ft. High-Efficiency Top Load Washer's excellent cleaning performance and quiet operation. Many appreciate its ease of use and larger-than-expected capacity, finding it convenient for washing bedding and bulky items. While some users mention the absence of an agitator and potential for wrinkles, the positive feedback on cleaning, noise level, and capacity outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 263 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Happy LG appliance owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time ever that I've purchased an LG washer. Last year I purchased an LG Dryer & love it! So, figured I'd go for the washer now. Soooo glad I did. Absolutely love it. It's so efficient, quick, thorough, and easy to operate. I get done my laundry in no time at all. Very happy customer!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine that is easy to operate. Cleans and drains really well. I do construction and it gets my gross clothes nice and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Turbo wash LG Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job. I purchased the one without an agitator.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Water level , quiet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very quiet. But sometimes it will overfill water, sometimes just fill a little water, and you are not able to adjust the water level.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you.~Tanisha LG

  • Rated 5 out of 5 stars

    We love our washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the new washer! Buying it was quick and effecient. The website to pay off the washer could use a little work it was hard to make an account which is weird since it's best buy. But the buying process was super easy and the delivery time was very reasonable. We love how much space it has and all the features it has and it was in our price range. We will be buying more of our future appliances from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer for the price!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older washer broke and I was looking for a top loader that was medium priced but had good reviews and the features I was looking for with regard to temperatures, load size, etc. Have been SO pleased with my choice. Washes clothes way better than my daughter's fancy machine that cost twice as much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product, fair price, and quick delivery and i

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, fair price, and quick delivery and installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy so far!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the adjustments and the load size. And it comes with an actual manual! Very satisfied

    I would recommend this to a friend
  • Cons mentioned:
    Wrinkle resistance

    Rated 3 out of 5 stars

    Super wrinkled clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaves clothes extremely wrinkled no matter the setting or fabric. Even 100% Polyster clothing gets wrinkled. Do not recommend unless you really like to iron clothes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG inverter Direct Drive (True Balance)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy to get this washer after the one I had gave out. This is a very nice washing machine for me and my new home. I can’t wait to get the dryer to match the washing machine.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Durability / Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't you know, just as I get the washing machine paid off, the lid cracks and breaks. Very disappointed in the quality of this washing machine. The lid costs anywhere from $175 - to $250 and that's not including a fee to service it. I am very hesitant to ever purchase another LG unit.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We're truly sorry to hear about the issue you've encountered with the lid of your LG Washer (WT7000CW) model. We understand the frustration this situation has caused, and we are committed to addressing this matter promptly. Our team will look into the durability of the lid to ensure that such issues are minimized in the future. If you need further assistance or if you have further questions, please reach out to us on social media @LGUSSupport so we can help you further. We are here to assist you and provide any additional support you may need. ^Juvy LG

  • Rated 2 out of 5 stars

    Load size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It determine the water level so most of the time it do t dill ot enough or over fill it

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Drum size, Ease of use, Noise level
    Cons mentioned:
    Balance

    Rated 4 out of 5 stars

    Nice machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. I like that it has a dispenser for fabric softener in addition to detergent and also bleach. Very large drum, and runs quiet. I did have a large load that became unbalanced and I needed to help it along to re balance, but otherwise I have been happy with it. The run cycle is on the longer side.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Drum size, Ease of use

    Rated 5 out of 5 stars

    Love my washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Bigger drum than I expected. Easy to use. Clothes come out clean. Very quiet. Delivery guys very happy with them. I absolutely love my washer. Price was affordable. Very highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer that performs well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having my first LG for almost 10 years it was time for a new one and i chose LG again due to their reliability. I did purchase a open box one at a great discount and honestly it looks and performs excellent and is so easy to use and has many wash options and can fit some really large loads including bedding.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Wonderful loads

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washing appliance. More room for bulky items. Quite washing. Easy to use. Less water usage. Clothes are clean. Easy viewing of clothes being washed and spin cycle is smooth with no water residing on clothes

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great HE top-loading washer with no agitator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer so much, it is super efficient and pretty large. I was looking for one that wasn’t front-loading (not a fan of those) and didn’t have an agitator (again, not a fan) and this fits all the requirements. It does play music that you can’t turn off, so if that bothers you then steer clear. At first it was weird, but now it’s kinda nice. We like to joke that Freddy Fazbear is here when it goes off, which is hilarious since my husband’s office is right next to the laundry room and it’ll startle him sometimes!

    I would recommend this to a friend
  • Pros mentioned:
    Drum size, Ease of use, Noise level
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machine, very quiet, fits perfectly! Does not have the agitator, I was a little skeptical at first, but now I wouldn't have a machine with an agitator! So easy to wash bedding!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 4 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to wash clothing well while using much less water than my old machine. Machine is much quieter than my previous washer. Capacity is large enough to hold a fairly heavy queen size comforter though for a more thorough clean may want to opt to bring such large items to a commercial wash.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Wrinkle resistance

    Rated 5 out of 5 stars

    Great washer so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this for about a month, but so far we are very happy with it. This is my first new washer as our previous one was about 20 years old and came with our house. It does use very little water, but our clothes are coming clean, so that is what is most important. I love how much dryer our clothes are and take much less drying time than previously. The clothes are a bit more wrinkled coming out of the washer, but the dryer takes care of that. The wash cycles are definitely longer at about 60-70 minutes which I was concerned about, but has not been an issue. Time will tell on overall quality. I hope to get 20 years out of this machine too, but unfortunately that is probably not likely.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you so much for taking the time to leave us this amazing 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, and we'll be happy to assist. ^James. LG

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