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Customer reviews

Rating 4.7 out of 5 stars with 1226 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers highly value the cleaning performance, quiet operation, and large capacity of this 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence. Many appreciate its ease of use and the helpful app integration, although some experienced challenges with the spin cycle noise and control panel readability. A few users also noted issues with the washer's balance and Wi-Fi connectivity. The size and additional features like steam were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,226 reviews
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Excellent Washer – Highly Recommended!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with my LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. It handles large loads effortlessly and leaves clothes fresh and clean every time. The built-in intelligence is a game changer—it automatically adjusts settings for optimal results, and the steam feature is fantastic for tough stains and sanitizing. I also love the smart connectivity; controlling and checking on my laundry from my phone is so convenient, especially on busy days. The washer runs quietly and efficiently, saving both energy and water. It’s sleek, stackable, and fits perfectly in my laundry space. Overall, this washer has exceeded my expectations, and I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Best choice ever after exhausting search

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer is amazing! It has an enormous capacity that handles multiple thick dog blankets or even my queen duvet (yes you can wash them!) I love that it’s quiet and part of the smart app which even allows for a delayed start. The color is gorgeous next to the matching dryer and I have them on pedestals so they are at the perfect height. Prob one of my favorite features is the partial door open holder to allow the interior to fully dry out. If there is one small negative is that specific to dog hair it can be a little challenging to get it all out but I deal because otherwise I couldn’t be happier, I searched a very long time before choosing these and never looked back!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Quiet, efficient wash machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet!!! Efficient!!! Steam cycle assisted in removing odors from an old bed sheet that bleach couldn't touch. Very spacious for a king size quilt, with a bit of room to spare. Install crew super nice and efficient with the install. Did a great job going over the machine operations prior to leaving. Bought the side-kick pedestal wash machine. Works great, super quiet too. Great overall purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Excellent LG washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is my saving grace. It is my first one for my first new home! I’ve read tons of reviews before purchasing and decided to go with this washer and dryer set. My goal was to make sure I could wash comforters and this one does the trick. I will say make sure you only wash one comforter and nothing else. My first time I had my entire bedding set in the washer and it was having issues spinning but as soon as I removed everything and left the comforter it worked fine. It’s super easy to use, it play a little tune when it’s done washing. I would recommend to ANYONE. It was worth every penny plus with the Total Tech membership you really can’t go wrong. Thank you Best Buy again for coming through for me.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha LG

  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Exceptional Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an exceptional washer! It’s fairly quiet. It has a very large capacity. It washes big blankets and quilts. You can do a quick 15 minute wash. It has many features and pretty easy to use. Black Steel is a great color.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clothes Truly Cleaned 1st Time. Best Washer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST WASHING MACHING I EVER BOUGHT! I did weeks of research before deciding on this machine and I am so glad that we purchased this brand & model. My clothes come out clean on the first try. I'd had a different brand of front-loader and I wasn't impressed, this machine has definately changed my mind about front-load washers. I'd like to tell about all my favorite features, I can't, but I will tell you about some. Turbo Wash, 5 jets of water spraying your clothes to help get them clean, steam feature helps lift stains before the wash, downloadable cycles not to mention several pre-programmed cycle already included which are customizable . I love the wifi that allows control my washer from my smartphone ,even when I'm away from home, lets me keep track of my washing progress, sends me notification when it's finished and sends me information about my washers preformance and when it's time to clean the tub. It's a powerhouse yet quiet. I actually enjoy doing laundry now and it does it so well that after years of having to relaunder clothes it just feels strange it being done so quickly and right the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our new washer. Super quiet and plenty of cycle options. I do a lot of dark washes which require cold water and this machine has a one touch cold button feature! Large capacity. Does a great job. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my non-LG 10yr old 4.5 cf washer was on its last legs..i ordered this washer to go with my 15yr old LG dryer. the drum is MUCH bigger than my last one-WOW i can do alot of laundry quickly!! even though it is a much larger drum, the profile is the same, which is good, my laundry room is small!! also got the sidekick at the same time...LOVE it!! the front loader is great for med-large loads, the sidekick for smaller loads. the delivery guys knew exactly how to remove my old unit and get the news ones in and working-they were quick, friendly, and efficient-in spite of the high temp/humidity we had that day :)

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    pleasedaspunch

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super pleased with the performance of this washer. Have had it since December of '22. We've put it through it's paces including a move to our new home. It's used nearly every day and hasn't disappointed. Stains are remarkably gone -- even with the gentle and heavy duty cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    LG Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large capacity washer. Normal cycle is much shorter time than our old washer. So many options on both washer and dryer. Quieter than set we had previously.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    SuperClean Clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is awesome. So quiet and is very gentle on clothes but gets them exceptionally clean. Will update this post if we experience any issues

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Shawn! #LifesGood when you can expect exceptionally clean clothes every time you hear the chime indicating your wash is done. Enjoy the washing experience! Should you ever need support, help is only a few clicks away on social media. (@LGUSA on Facebook, @LGUSSupport on Twitter). ^Chris LG

  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do an amazing job washing sheets and comforters. Fit large sheets!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine so far. Replaced a 5 year old whirlpool that had sensor issues. Love the fact the filter is easily accessible. Cleans clothes perfectly and love the wifi connection for notifications when the cycle is done or the machine should be cleaned. The door also stays open just enough to ensure no mold or mildew issues. It is in a Florida garage with a plenty of heat and humidity and no issues to date. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Just get it !! Bigger means better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to get it for $899 on sale.. LG washer is well made quality product. Noise level is very low and doesn’t vibrate crazy during high spin cycle. Easy to use, cleans very well. Also time of wash cycle depends on the load of your laundry. FYI leave you washer door open after each wash and clean wet areas with paper towel to prevent mold on the rubbery part

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very happy with the purchase and delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The highly-rated 4200 series LG washer and dryer were available and were delivered promptly. A large price reduction in between purchase and delivery was honored. The delivery people were great - on time, pleasant, helpful, and efficient. The machines work great. We also both the geek package and have already used it on our home theater, and that was excellent. All is good.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this machine. She states that it is so quiet that she can do laundry and work at the same time. The washer and dryer are right beside her office. Previously doing laundry during the day was a punishable offense. I got good husband points for this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good set!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love these! They were great 3 years later. Very happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer ever!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! I especially like the bright whites setting because all my sheets and towels are white and they look so fresh and clean when they come out of the wash. I also like the fact that I get a reminder when the load is done either by the washer itself or the app if I’m outside or in another part of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Superb appliance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful new appliance, works great and is quiet. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased along with matching LG 7.4 ft.³ stackable smart dryer with steam and drawer pedestals! I Love it!! The different cycles this machine offers are perfect for small or extra large loads!! Steam feature is great! Wonderful updated Smart technology! Extra large tub can fit a queen size comforter easily as well as extra large loads of towels!!

    I would recommend this to a friend
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