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Customer Ratings & Reviews

Your price for this item is $1,149.99

Customer reviews

Rating 4.5 out of 5 stars with 704 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers recognize the 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer's excellent cleaning performance and large capacity as significant advantages. Many appreciate its quiet operation and ease of use, along with the effective agitator and spacious tub. However, some users find the washer's tub depth challenging, and a few have reported reliability concerns. The positive feedback on cleaning, capacity, and quietness outweighs the negative comments regarding depth and occasional malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 704 reviews
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful new addition to house. 6 months no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    LG WASHER SO GOOD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this washer at the Best Buy outlet and it works fantastic!! Cleans my clothes so well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    large loads are great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big loads are just fine, happy we got the larger load capacity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and Smooth

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new top load LG washer/dryer set!! From purchase to delivery and set up was completely simple and smooth just like the operation of these products!! Thanks BEST BUY

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Angela. Thank you for taking your time for sending us a review in regards to your Top Load washer. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. ~Anthony LG

  • Rated 5 out of 5 stars

    Great Deal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase because it was delivered on time, awesome customer support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the LG series appliances. Can never go wrong with buying at bestbuy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Complete waste of money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the worst laundry machine of all time. From the very beginning it was leaving white stains and all my dog's hair all over all the clothes. we thought it needed a tub cleaning, but that fixed nothing even after doing 3 tub cleans in one day. it simply doesn't add enough water to wash clothes properly. It's completely incapable of washing something like sheets because it goes off balance as soon as it starts to spin. This is a literal hunk of garbage.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Marty. Thank you for sharing your experience with us. We understand your concern about dealing with white stains, pet hair on your clothes, and the machine going off balance, especially after you've tried troubleshooting with tub cleans. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
      As a first step, we recommend adjusting the load size and ensuring the laundry is distributed evenly in the drum to help prevent the machine from going off balance. Also, make sure to check that the washer is set to the correct water level for the size of the load you are washing. If the washer is still not adding enough water, it could be due to a setting or a technical issue with the water inlet system. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643.

      Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further, explore additional troubleshooting steps, or discuss possible next steps to resolve your concerns. ^Juvy LG

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase! Will buy again!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice, but .....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer, had all the best features yours want, but for some reason, it would wobble pretty hard at the beginning of the spin cycle. That didn't seem good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pass on this machine not worth the price tag

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY - I really wanted to love this machine but the "smart technology" needs some work. This machine only adds enough water if you use the deep fill mode. If you try to wash something on the normal setting there is not enough water to wash your clothes. I tried every setting and still not working. There is not even an option to pick your own load size. Kinda defects the purposes of saving water if you have to wash everything on the deep fill mode. sadly I will be returning this item. As you can see from the picture below the stuff on top is still dry, there is not enough water to wash the clothes.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for sharing your experience with your LG Smart Top Load. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha LG

  • Rated 1 out of 5 stars

    Does not clean clothes!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not understand all the good reviews on this thing. It does not clean clothes!!! It hasn't from day one. I kept it thinking it was just a result of it being new - maybe it just needed to go through a few washes. Went out of town, came back, still has the same issue - and now I've missed my return period with Best Buy and getting repair from LG is a complete disaster. Doesn't even get some of the clothes wet. I have tried running the tub clean cycle and then doing a small, no-lint inducing items load right afterwards, and they still turn out like the photos I've attached here. I'm livid I bought this thing.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly LG

  • Rated 1 out of 5 stars

    Telling you what I wish somebody told me.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent $2000 on a matching set of this washer and the dryer and they both are horrible. The washing machine has an agitator however it does not get things clean. Everything comes out dirty with stains on them and washing pillows. The machine can’t handle it. It goes off balance, even when I use two pillows of the same weight, we never use the factory settings because they don’t do anything. This is the worst product I have ever bought. If you need a good washing machine do not buy this one if you must have an agitator by one that has an agitator that can be taken out.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Lisa. Thank you for taking the time to share your experience and provide feedback on the LG Washer (WT7405CV) model. We understand how important it is for a washing machine to effectively clean your clothes. We aim to provide reliable, top-notch products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-washer-not-cleaning-properly--20153067419949. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy LG

  • Rated 1 out of 5 stars

    Dryer vent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my Washer and Dryer from Elk Grove Best Buy store still they didn’t fix the vent from dryer.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for sharing your experience with us. I'm sorry to hear that you're experiencing issues with the vent from your dryer even after purchasing from the Elk Grove Best Buy store. As an LG representative, I understand how frustrating it can be to not have everything working properly after a purchase. We apologize for any inconvenience this may have caused you. Your feedback is valuable to us, and we will work to ensure that this issue is addressed promptly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Agitator, Capacity, Noise level

    Rated 5 out of 5 stars

    Yes, this is the one you need!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I’ve owned this thing almost a month. We had to replace an early 2000s washer so I took a long time to decide because I needed something comparable aka a work horse! I read hundreds of reviews until I finally saw someone on reddit recommend this. I rolled the dice and wow I’m so happy I did! I was a little hesitant to steer away from Maytag, whirlpool, but this thing has me convinced LG is the way to go for laundry. It fits my king size comforter with zero problems which was one of my biggest qualifications. I also wanted an agitator so this works out great. The app is great because it notifies you when the washer is done but also it has like 12 additional cycles you can download to the machine. So I downloaded “quick wash” then on the machine you just scroll to “downloaded” . Love that I can change the cycles out!! The lid unlocks easily when you need to add an item. Clothes come out clean. Our machines aren’t behind a door and we still have no problem hearing the tv with it running. My only issue now is that since this thing fits so many clothes, my dryer almost seems too small now! I’ll definitely look at buying the matching dryer down the line. I’m not paid for this and I didn’t get a discount- I’m just mama with 2 small kids and 2 dogs who needed a new washer. Also Best Buy delivery was a++ and they had the cheapest price on the internet! Ok finally it is more high tech than your average washer, but not overwhelming like some of the others on the market!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Our LG 5.3 cu. ft. Smart Top Load washer is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the LG 5.3 cu. ft. High-Efficiency Smart Top Load Washer with 4-way agitator to replace our 33-year-old (yes, 33 years!) Maytag washer, which finally died. We also bought the matching LG 7.3 cu. ft. Smart Gas Dryer to replace our 33-year-old Whirlpool gas dryer (which was still working!). Both the washer and dryer have worked flawlessly. The washer is very quiet and uses much less water than our old Maytag. The controls are also very intuitive to use. It cleans the clothes very well and handles delicate items and heavier items such as towels equally well. needs to be set for a little longer drying time if some of the items are a heavier fabric than more "delicate" Items. We haven't tried washing comforters or blankets yet, but we're confident that they could handle those items very well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Depth

    Rated 5 out of 5 stars

    Lg top load washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washer. I love how you can select deep fill if you prefer and its large enough for a king size comforter. Its very deep so i have to get on my tip toes to reach the bottom, but i wanted a bigger washer so im good with that.

    I would recommend this to a friend
  • Pros mentioned:
    Agitator, Capacity, Ease of use

    Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this LG washer. It has a huge tub, and an agitator. It is easy to use, and will do large loads. It was rated high right below the Speedqueen. I have been very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    excellent LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a modern washer with high-tech. It can clean clothes better, wash clothes more gently, save energy, and quiet. It has a big bin for a lot of clothes. You can choose from many washing programs as well as download others.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LOVE MY NEW W & D SET!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT! Had the pair about a month now and love them. Last set were 23 years old...gottta love Kenmore. Yes the new one is a littlsle weird, not so sure about the normal wash and the water level, so I tried deep wash (not deep fill - which is great option for large loads) but deep wash allows enough water to really get the clothes clean. Figure out the quirks between how you washed before to how these machines work and you will dig these. Quiet too. Mine are in my house, barely hear them. So far so good!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Amazingly large washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing, very easy to operate, very big inside and nice that you can see inside without opening the lid.

    I would recommend this to a friend
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